Shattered LLC

Reviews

• MM

  MakaylaaSkye

  Feb 24, 2025
  2.0
  I was really excited to try Shattered, but unfortunately, my experience was disappointing. The concept of a rage room is fun, but there were several issues that made it less enjoyable. First, the experience was falsely advertised when selecting a package. I chose a specific package based on what was listed on the website, but when I arrived, I found out that what was promised—certain items or activities—wasn’t actually included. This was frustrating and felt misleading. We selected the date night option, thinking it would be set up exactly how it’s listed but when we got there our table looked like the photo I’ve attached, nothing like a dinner date set for two? It was a table with miscellaneous items on it. And once I mentioned it the employee said “oh I forgot the table cloth?” Which obviously was not going to make it better? We added the enraged packages and got one Tv that was already beat on. Additionally, the equipment used for smashing were in poor condition, the bats broke with one hit because they haven’t been updated recently, the batting tee was broken so couldn’t be used, which didn’t make for a satisfying experience. Customer service also wasn’t great, our concerns weren’t fully addressed and it was dead quiet so we had to ask for music. It didn’t seem like the staff was really interested in ensuring a positive experience. While the idea of a rage room has a lot of potential, I hope Shattered takes this feedback seriously. There’s a lot of room for improvement in terms of honesty in advertising, safety, and overall customer service.
• ML

  Monica Love

  Nov 17, 2024
  3.0
  This place was fun. But I probably won’t go back . It’s a very small building , so small group, or a waiting period. you only get 20 minutes 🙃 They put used candles in the room?? So not only are you stepping on glass (which is a given) but you’re stepping on the black burnt wax, so melted black wax got all over my shoes. That was my only issue really .. They don’t give you any protective gear, except for glasses. I thought they would give you booties for your shoes or a coat for your clothes. I wore my bright pink shoes, they were ruined . :( I got glass in my face , and it bled for a good 30 minutes. Lots of fun for the experience to say I did it . But I prob won’t be back . Stop putting used candles in there so wax getting everything …..
• JT

  Julie Tutwiler

  Apr 12, 2024
  5.0
  The experience was everything I’d hope it’d be. Brody was great! We did feel horrible about the mess we left behind.
• JJ

  Jarius Jackson

  Oct 13, 2023
  5.0
  Great place go visit Now❗️❗️❗️
• TD

  That door dude

  Oct 1, 2023
  5.0
  Best rage room ever owners are very understanding and helpful.

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