Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupNot available
Location
Hours
Reviews
4.6
223 reviews
5 stars
168
4 stars
34
3 stars
6
2 stars
7
1 star
8
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, although some reported inconsistent service experiences.
Product Quality
Customers appreciated the high quality of the gear and products available, though some noted that prices were on the higher side.
Store Selection
The store was recognized for its wide variety of outdoor gear and equipment, but some customers felt inventory was lacking in certain areas.
Rental Services
Positive feedback was given regarding the rental services, with staff providing helpful advice and flexible terms.
Mixed Experiences
While many reviews highlighted excellent service, there were notable complaints about specific instances of poor customer service and issues with product availability.
- BDBritt DullenOct 3, 20255.0Lynn, in the shoe department, was very professional, nice, and patient. She’s helped me several times and I truly appreciate it.
- MMMike (mikedmd)Sep 15, 20255.0Just passing through Fairbanks while on vacation. Small REI but big hearts of the employees here. Everyone was so welcoming and helpful and were able to help troubleshoot some cold weather gear. Thanks so much!
- RRRamadanSep 9, 20255.0Big variety of hiking shoes and equipment.The cashier girl Sky was really helpful with all my questions and very friendly. Thank you.
- DHDeidre HongkhamSep 4, 20255.0I stopped by to purchase a new pair of hiking shoes. Luis offered assistance and asked what types of shoes I was looking for. He suggested a pair of Altra hiking boots that’s on clearance. He couldn’t find my size and let me try on a pair that’s a half size bigger. They were a bit big so he found another style that is also on sale and it was in my size. He’s very helpful and attentive to my needs. I was carrying the shoe box while shopping and he offered to leave the box at the checkout counter so I don’t have to carry it around. Thanks Luis for an awesome customer service!
- ZNZack N-DJul 30, 20255.0Love this place, picked up two cans of bear spray for a run into Denali, was joking about returning them, staff actually told me I could in fact return them. My jaw hit the floor. THANKS AGAIN LOVE LOVE LOVE REI
Frequently Asked Questions About REI
What are the main types of products and brands available at REI Fairbanks?
REI Fairbanks offers quality outdoor gear, including clothing, shoes, bicycles, camping, and skiing equipment. They feature brands like The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.
What is REI Fairbanks' policy on product satisfaction?
REI stands behind all its products with a 100% satisfaction guarantee, ensuring customers are happy with their purchase.
What are the regular operating hours for REI Fairbanks?
REI Fairbanks is open Monday to Friday from 10:00 AM to 8:00 PM, Saturdays from 10:00 AM to 7:00 PM, and Sundays from 10:00 AM to 6:00 PM.
Does REI Fairbanks offer curbside pickup or delivery services?
REI Fairbanks offers curbside pickup services but does not provide delivery options.
What payment options are accepted at REI Fairbanks?
REI Fairbanks accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, PayPal, and Visa for payment.
Is there parking available at REI Fairbanks?
Yes, REI Fairbanks provides free onsite parking with wheelchair accessible parking spaces available.
Are REI Fairbanks' premises wheelchair accessible?
Yes, REI Fairbanks has wheelchair accessible entrances and parking, ensuring accessibility for all customers.
What are some nearby dining options I can visit before or after shopping at REI Fairbanks?
Nearby dining options include Brewster's Northgate (American restaurant and bar), Bahn Thai Rama Restaurant (Thai cuisine), Bagels & Brew (bagel and brunch café), and The Brew & View (coffee shop and café).
What nearby stores can complement my shopping experience at REI Fairbanks?
You can visit nearby stores such as Saucony for shoes, Grainger for hardware, Spirit Halloween for costumes and clothing, and The Vintage Junky for thrift and women's clothing.
Are there any nearby health or wellness facilities close to REI Fairbanks?
Yes, nearby health and wellness facilities include Fairbanks Memorial Hospital, FMH Rehabilitation (physical, occupational, and speech therapy), and several beauty and spa salons like U.S. Nails & Spa, Tiffany Esthetics, Elements Salon & Day Spa, and Vanity Nail Spa.