JCPenney

4.3
555 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Mount Hope, WV location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
105 Crossroads Mall, Mount Hope, WV
25880, United States

Hours

Reviews

4.3
555 reviews
5 stars
322
4 stars
125
3 stars
73
2 stars
17
1 star
18

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly in the jewelry and salon sections.

Cleanliness

The store is frequently noted for being clean, organized, and well-maintained.

Sales and Promotions

Customers expressed mixed feelings about sales, with some appreciating the deals while others felt misled by promotions.

Product Selection

Feedback indicates a good variety of products, though some customers found the selection lacking in certain categories.

Store Hours

Several reviews mentioned dissatisfaction with the store's opening hours, particularly on weekends.
  • KM
    Katelin Meadows
    Jan 3, 2026
    5.0
    I love the jewelry and clothes and products they have . I recommend people to shop
  • KH
    Kim Hughes
    Dec 13, 2025
    1.0
    I am not happy with my online experience to say the least. I receive an email for half off today using a certain code. I go online make my order, get the confirmation email for it to be filled and picked up in store. A little later I receive an email that my order was cancelled. I try calling multiple times the numbers listed for the store with no answer to see why they cancelled my order. So I call customer service. He states he didn't know why they cancelled my order but he would take my card information and place the order for me. Why would I give my card information to someone when I already had it in for my order and received an email stating it would be filled soon. I don't understand why you couldn't get my ONE item ready to be picked up. DO BETTER!!!!!!!
  • KD
    Kim Donell
    Oct 13, 2025
    4.0
    Always have great selections. Love whenever they have a good sale.
  • DH
    Donna Henderson
    Sep 8, 2025
    3.0
    Not really a sale
  • JG
    Jacqueline Gill
    Aug 5, 2025
    5.0
    friendly staff and good selection of clothes. Which is hard to find in our area.

Frequently Asked Questions About JCPenney

What types of products can I find at JCPenney in Mount Hope, WV?

JCPenney offers a wide selection of products including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.

What are the store hours for JCPenney in Mount Hope?

JCPenney is open Monday through Thursday from 11:00 AM to 8:00 PM, Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.