JCPenney

4.1
602 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Morgantown, WV location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
9560 Mall Rd, Morgantown, WV
26501, United States

Hours

Reviews

4.1
602 reviews
5 stars
293
4 stars
159
3 stars
86
2 stars
28
1 star
36

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on staff friendliness; some praised helpful employees while others reported rude behavior.

Store Conditions

Numerous complaints about the store being excessively hot and uncomfortable for shopping.

Product Selection

Customers appreciated the variety of clothing and sales, but some noted limited inventory and confusing layouts.

Checkout Experience

Long wait times at checkout were frequently mentioned, with some customers frustrated by the lack of open registers.
  • SD
    Scott Dixon
    Dec 18, 2025
    5.0
    I a huge fan!
  • TM
    Thomas McClure
    Dec 16, 2025
    1.0
    Jcpenney just lost my business. None of my family will ever shop here again. You have the most rude cashiers I have ever met in my professional career. Two women at the front main register who could barely speak English, refused to give us the advertised discounts, which is a violation of consumer protection laws. Prices and discounts were clearly labeled on all of the rounds. I took a photo to facilitate. Then the woman had the colossal gall to GRAB my phone and try to explain to me how to do things, scrolling around without any implied or actual permission. Then, they tried to sell a credit card without telling us it was a credit card. This, too, is a violation of consumer protection laws. I objected to her taking my phone, AND SHE WAS BRAZEN ENOUGH TO CALL ME RUDE? REALLY? We suddenly felt unsafe, considering the threatening attitude, given all that our world has recently under gone. In their mumbled attempt at English, we walked away in frustration and left all of the garments on the countertop. To the personnel manager, you've got to do better than this. To the people that run JCPenney, I lament the loss of this company. You have gone the way of Sears and Montgomery Wards, et al. Enjoy your bankruptcy. We'll keep our money and we'll go shop elsewhere. We will find smaller vendors, or Amazon, or Walmart, or better yet, Boscov's!
  • MW
    Mary Wheeler
    Dec 6, 2025
    5.0
    You can't beat Jcpenney's holiday sale on fine jewelry 👌
  • DB
    David W Bowen
    Dec 4, 2025
    5.0
    JCP is a great store to shop in. The people there are very nice. I can appreciate the selections available in the men's dept
  • CE
    Connie Ervin
    Dec 2, 2025
    5.0
    Marlene at the jewelry counter was patient and kind to me and made my shopping experience one that I will remember and return to shop again. Thank you, Marlene!

Frequently Asked Questions About JCPenney

What types of products does JCPenney in Morgantown, WV offer?

JCPenney offers a wide selection of kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.

What are the operating hours for JCPenney at Morgantown Mall?

JCPenney is open Monday through Friday from 11:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.