Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Morgantown, WV location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
596 reviews
5 stars
289
4 stars
159
3 stars
85
2 stars
28
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly in assisting with clothing selections.
Store Conditions
Numerous reviews highlighted issues with the store's temperature, noting it was excessively hot and uncomfortable for shopping.
Sales and Discounts
Customers appreciated the frequent sales and discounts available, making shopping more affordable.
Store Cleanliness
The store was generally reported as clean and organized, contributing positively to the shopping experience.
Checkout Experience
Several customers expressed frustration with long wait times at checkout and limited staff availability.
- MQManny QuaciouaNov 10, 20255.0Very special establishment in my opinion! Very classic and a huge selection for Christmas!
- SLStephen LogsdonOct 21, 20255.0Big sale huge discounts.
- MKMary KorfOct 14, 20251.0I ordered some khakis online from JCPenneys on 9/15/25. I liked the blue one but the tan one was too dark of a color. I took the pants back to this JCP in Morgantown. Though I had the tabs on the pants with the price but not in the pants and I had the return form I started online. The salesperson said I couldn’t get a refund because the paper tab with the price had been removed from the pants. I told her why wasn’t that it the return policy and she lied and said it was. She pushed the pants and receipt back at me and said I was stuck with them. Well I went home checked the return policy and it was not what she stated at all. I took my pants back to the JCP in Meadowbrook Mall in Clarksburg and my return took less than 5 minutes. I’ll be shopping at the Meadowbrook Mall store only from now on.
- JWJanice WhiteSep 29, 20254.0The staff was so friendly and helpful, we were trying to find a homecoming dress for my daughter and the sales consultant took us around the store trying to find the perfect dress. Thanks to her we did and my daughter looked amazing and had a wonderful night. Again thank you so much. I am sorry that I can't remember her name
- GBGordon BombayJul 31, 20251.0Miserable shopping experience in July! There is no a/c! Store opens at 11. I’m here at 11:05. It has to be at least 82 degrees in here. This is exactly why malls are dying and online shopping will take over. This sucks shopping here in these conditions, plain and simple.
Frequently Asked Questions About JCPenney
What types of products does JCPenney in Morgantown, WV offer?
JCPenney offers a wide selection of kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.
What are the operating hours for JCPenney at Morgantown Mall?
JCPenney is open Monday through Friday from 11:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does JCPenney offer curbside pickup and in-store shopping at the Morgantown location?
Yes, JCPenney offers both curbside pickup and in-store shopping options.
Is the JCPenney store at Morgantown Mall wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for customer convenience.
What payment methods does JCPenney accept?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa payments.
Where is JCPenney located in Morgantown, WV?
JCPenney is located at 9560 Mall Rd in the Morgantown Mall, Morgantown, WV 26501.
Are there any beauty salons near JCPenney in Morgantown Mall?
Yes, The Salon - Morgantown, WV and Salon 304 are nearby beauty salons where customers can get hair and spa services before or after shopping at JCPenney.
What mobile phone stores can I find near JCPenney at Morgantown Mall?
Nearby mobile phone stores include the AT&T Store, T-Mobile Authorized Retailer, RadioShack, and Sprint Store at Morgantown Mall, providing options for phone accessories and services.
Are there other clothing stores close to JCPenney in Morgantown Mall?
Yes, nearby clothing stores include American Eagle, Charlotte Russe, and Piercings N More, offering additional fashion and accessories choices.
What can I do at Morgantown Mall besides shopping at JCPenney?
Besides shopping at JCPenney, you can visit various stores and services at Morgantown Mall such as Bath & Body Works, Hobby Shops like RadioShack, specialty stores like Sunglass Hut, and dining or beauty salons like The Salon.