Business Details
About
Fireworks StoreNovelty StoreSeasonal Goods StoreVariety Store
America's Premier fireworks retailer! "Lighting up backyards of America, from coast to coast!"
Details
- DebitAvailable
- Cash onlyNot available
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.1
625 reviews
5 stars
364
4 stars
115
3 stars
56
2 stars
26
1 star
64
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were helpful while others were reported as rude or unhelpful.
Pricing Issues
Customers frequently noted high prices, often feeling misled by coupon promotions that did not provide the expected discounts.
Product Quality
Concerns about the quality of fireworks, with reports of defective items and dissatisfaction with performance.
Store Experience
The store can be crowded, especially during peak times, leading to long wait times and a chaotic shopping experience.
Selection and Deals
A good selection of fireworks is available, and many customers appreciated the variety of coupons and deals offered.
- GMGina MNov 10, 20255.0Great coupons available. Nice place with helpful staff! Visited 11/9/2025
- DLDaniel ListerJul 20, 20254.0Awesome lines sucked
- YXYer XiongJul 15, 20255.0Love it, got some really good deals when i ordered online. If I am going to celebrate...I might as well go all in every year. I highly reccomand you check them out. They also have in store coupons and sometimes they'll send coupons to your house if you sign up with your email online.
- TATricia AckersonJul 11, 20253.0Long line. Had to get my license scanned and sign a contract to buy anything
- STSimon TJul 8, 20251.0Deceitful Coupons, Terrible Customer Service – Phantom Lost a Loyal Customer I’ve been a loyal Phantom Fireworks customer for years, but after this recent experience at the Roberts, WI location, I won’t be returning—and I urge others to be cautious. On July 2nd, I was given a coupon at the door clearly advertising a $129.99 500g cake for $39.99. Nowhere on the printed coupon or verbally was it mentioned that a “glow item” had to be purchased to activate the deal. Yet I was charged $52.00, and when I reached out to customer service for a refund of the $38.27 I was owed (from both this and a misapplied 60% coupon), I was met with shifting excuses and outright gaslighting. First, they told me the 60% coupon was “correctly” applied to my highest-priced item. Then when I pressed again, they said the $39.99 deal only applied if I bought a glow item—even though that condition was never disclosed. After following up multiple times, I was brushed off and eventually told “no refund is warranted.” This isn’t just about $38.27—it’s about principle. • Phantom misled me with unclear and deceptive coupon language. • They refused to own the mistake even after I explained the situation calmly and thoroughly. • And worst of all, they lost a long-time, loyal customer over a measly $40 refund they could have easily issued in good faith. If you’re shopping here, triple-check your receipt and don’t trust the door coupons at face value. The fine print apparently includes things they won’t tell you about—and their corporate customer service is clearly trained to deflect, not resolve. Disappointed and done with Phantom Fireworks.
Frequently Asked Questions About Phantom Fireworks of Roberts
What are the operating hours of Phantom Fireworks of Roberts?
Phantom Fireworks of Roberts is open daily from 9:00 AM to 9:00 PM.
Where is Phantom Fireworks of Roberts located?
The store is located at 551 Cherry Lane, Roberts, WI 54023, United States.
What types of payment does Phantom Fireworks of Roberts accept?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Is Phantom Fireworks of Roberts wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Does Phantom Fireworks of Roberts offer same-day delivery?
No, the store does not offer same-day delivery.
What is the main phone number to contact Phantom Fireworks of Roberts?
You can reach them at +1 715-749-9010.
Where can I find more information or order online from Phantom Fireworks of Roberts?
Visit their website at https://fireworks.com/locations/phantom-roberts for more details and online orders.
Are there any restaurants near Phantom Fireworks of Roberts where I can dine?
Yes, Barn Board Grill and Saloon is nearby, offering American cuisine with a bar and grill experience.
If I need a gas station near Phantom Fireworks of Roberts, where can I go?
You can visit Bob & Steves Shop or bp America, both of which are nearby gas stations and convenience stores.
What local services are available near Phantom Fireworks of Roberts for health and wellness?
Nearby health and wellness services include Walker Chiropractic, Western Wisconsin Health Roberts Clinic, and Family Dentistry S.C.