Polo Ralph Lauren Factory Store

Reviews

• KB

  Kristina Braaksma

  Feb 24, 2026
  3.0
  Have trouble finding my size
• LA

  Linda Kademian Allessi

  Dec 14, 2025
  1.0
  Question… How can I shop at this location one day and have excellent, excellent customer service (12/12 25 evening) and then go back 2 days later and have horrible service with a completely different staff? All they do is argue with customers or stand around talking with each other! I’m a business woman. The 12/12 staff, your hired! PS … my bonuses are great! Miss Linda
• JH

  Jacqueline Haire

  Nov 30, 2025
  1.0
  My recent experience at this store was, to put it mildly, profoundly disappointing and shockingly unprofessional. I initially visited the location the previous week with the intention of purchasing a belt I had already selected. However, the staff made it abundantly clear that they were more interested in closing the store than assisting customers. Their rushed and dismissive demeanor dissuaded me from completing my purchase at that time, though I chose to give the store the benefit of the doubt and returned the following week. Upon my return, I walked directly to the belt section, fully prepared to make my purchase. Almost immediately, I noticed a staff member staring at me from across the store. While I understand that loss-prevention measures exist for a reason, the manner in which this individual surveilled me was not only unnecessary but entirely inappropriate. I was neatly dressed, composed, and giving no indication whatsoever that I required scrutiny. Nevertheless, I attempted to ignore the staff’s obvious—and frankly insulting—fixation. After trying on the belt, another associate approached me. This individual was courteous and professional, and I expressed my enthusiasm about finally purchasing the item. As I turned, however, I was confronted once again by the same staff member who had been monitoring me since I walked through the door. When I shared my excitement, she dismissed my comment with a condescending “Umm,” accompanied by a slow, evaluative look up and down. The interaction was not only rude but viscerally unsettling, as if my presence itself were an inconvenience. I continued browsing with my companion, only to be approached repeatedly by staff asking if we needed a shopping bag or assistance—far more frequently than any other customers in the store. When new shoppers entered, it was impossible not to notice the stark contrast in how they were treated. The difference in attention was unmistakable and deeply off-putting. I would prefer to believe there was no underlying bias or ill intent, but the cumulative experience left a distinctly bitter impression. As someone with longstanding ties to the military community—and as a loyal year-round Ralph Lauren customer—I found the treatment not merely disappointing but alienating. I will not be returning to this location, and it will require considerable reflection before I choose to continue patronizing the brand at all. In short, I left the store feeling silently targeted and thoroughly disrespected. It was, without exaggeration, one of the worst retail experiences I have had.
• CL

  Christopher L

  Nov 21, 2025
  1.0
  Over priced shit selection
• MM

  Miki Moto

  Nov 7, 2025
  2.0
  Item purchased was ok. Service was not good. Didn't get greeted by any one in the store.