At the Michael Kors PLEASANT PRAIRIE location in Pleasant Prairie, WI, you can explore and shop the latest designer looks for women and men while experiencing exceptional customer service. Whether you are looking for a statement handbag, stylish watch or ready-to-wear fashion apparel or accessories, the PLEASANT PRAIRIE store offers the latest looks as well as familiar favorites. We are conveniently located at 11601 108th St, Suite 575 in the Pleasant Prairie Premium Outlets.
Many customers reported poor customer service, particularly regarding the store's policy on providing shopping bags and handling returns.
Product Selection
Customers appreciated the variety and quality of products available, often highlighting great deals and sales.
Staff Friendliness
While some reviews mentioned negative experiences, many customers praised the staff for being friendly and helpful.
Store Policies
The store's policies, especially regarding packaging and returns, were frequently criticized as being unaccommodating.
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Dorris Oglesby
Dec 28, 2025
5.0
Great sales plus additional percentage off entire purchase
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Duongchai Senethavisouk
Dec 15, 2025
2.0
Shopping on holiday are already a hustle. I just wish it would have better customer service. I brought 5 bag as a gift. The customer service on the floor were very helpful but my frustration started at checking out. I ask the cashier if I could get gift receipt and she was sort of reluctant to give them to me. After that I ask her if I could get those purse pack in different bag. She told me I couldn't and want to stuff all my purse in one bag, because 1 shopping bag per transaction. Then I ask her, since that their rule, then I should purchase my bag through multiple transaction, so she could bag for me individually, which help save me time to rebag in a gift bag. She said even if I purchased multiple transaction, I still will get my purse stuff in 1 shopping bag because it consider same customer. However she got me frustrated after that... Now my question is if I purchase many transaction at the store, I the customer will get my purchase item hand to me without proper bagging...now I purchase 5 purse, I carry 4 out without bag. I would understand if they were busy tonight, but they were not. However I use to shop here during holiday and never had this kind of experience. I went next door to Tory torch and coach. They even offer me gift bag/boxes/ tissue paper. This year I am very very disappointed with Michael Kor!
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Darshna Patel
Dec 10, 2025
1.0
WORST MANAGER I HAVE EVER SEEN .. I bought total 4 wallets for a Christmas gift for 4 different people.. I asked for a single small bag for each wallets and the manager straight up said no we can’t do that as per the policy..
I asked her nicely that what if I pay you for each separately so that I can get bag for each wallets in response she was totally rude ..
Never going back again ..
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Merve Naja
Jul 29, 2025
4.0
Good amount of bags, barely anything else. A few shoes, few activewear items. The staff were so so friendly and helpful here, but they had to apologize multiple times because they said they were only allowed to give one paper bag per customer. Even though I purchased 3 bags and told them that I was going to gift them all, they had to shove them all in the same shopping bag, no tissue paper no nothing. That’s quite a weird store policy.