JCPenney

4.2
813 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Menomonee Falls, WI location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
N96w18515 County Line Rd, Menomonee Falls, WI
53051, United States

Hours

Reviews

4.2
813 reviews
5 stars
429
4 stars
216
3 stars
92
2 stars
32
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some staff members are praised for being friendly and helpful, others, particularly managers, received criticism for rudeness and unprofessional behavior.

Store Cleanliness

Several reviews highlighted issues with cleanliness, particularly in the bathrooms, which were described as unsanitary.

Product Availability

Customers expressed frustration over limited stock and availability of items, particularly during busy shopping periods.

Photo Services

The photo studio services received negative feedback for being disorganized and for poor customer experiences, including long wait times and unsatisfactory results.

Overall Experience

Many customers enjoy shopping at JC Penney for its variety and quality of products, with some expressing nostalgia for the brand.
  • JP
    Julie Pierson
    6 days ago
    3.0
    Item listed was NOT what was in stock.
  • CH
    Cary L. Holmes
    Jan 12, 2026
    4.0
    Many good deals, need more winter coats.
  • SO
    Scott Oliver
    Jan 1, 2026
    5.0
    We love to get family pictures here and the staff is so nice. They even got my 2 year old to smile for a few pictures which to there credit is literally impossible.
  • PP
    Patrick
    Dec 22, 2025
    5.0
    Photoshoot was crazy Lit
  • LH
    Laurie Haines
    Dec 10, 2025
    5.0
    Donna (Im almost positive) was so helpful in the ladies department, then she ended up being the cashier who checked us out with our purchases. Great shopping experience.

Frequently Asked Questions About JCPenney

What types of products can I find at the JCPenney in Menomonee Falls, WI?

You can find a wide variety of products including kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products at the Menomonee Falls JCPenney.

What are the operating hours for the JCPenney store at N96w18515 County Line Rd?

The store is open Monday through Friday from 11:00 AM to 7:00 PM, Saturdays from 10:00 AM to 8:00 PM, and Sundays from 11:00 AM to 6:00 PM.

Brand Certified Facts from JCPenney

JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 08, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: