Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Madison, WI location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,150 reviews
5 stars
556
4 stars
320
3 stars
152
2 stars
52
1 star
70
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences reported; some customers praised helpful staff while others encountered rude or unprofessional behavior.
Store Condition
Customers noted cleanliness issues, particularly in bathrooms, and disorganization in merchandise.
Sales and Pricing
Many customers appreciated the sales and reasonable prices, but some found items overpriced.
Racial Discrimination
Several reviews highlighted experiences of racial profiling and discrimination, leading to calls for boycotts.
Product Selection
Customers found a good selection of clothing and home goods, but some struggled to find items in their size.
- PMPam MyersDec 30, 20252.0First of all I have no problems usually with JC Penny, I buy my towels here. I was on a get-away for the weekend in West Madison, was shopping at Penny’s, I bought jeans, panties, purse and a pair of Skechers, in total of $225.00. My complaint was at the checkout, I’m an honest person but not everyone is, the cashier never even opened the shoe box to check, all the filler in the purse was never removed or checked. There was a security thing on the shoes which she never removed since she didn’t open the box. I was wondering why we set off the alarm at other mall stores, which nobody even checked, at the other stores. I saw the security device when we got home. I don’t get it, that’s inviting people to steal. So many help that don’t speak English, being in this work environment you should speak English. My rant is over.
- AVAdrian VDec 28, 20253.0This place it hit or miss.
- CMChosens MommyNov 30, 20251.0Every racist experience. I would never recommend anyone with any color or pigment to support this JCPenney location . Do better I was harassed & stereotyped my whole entire duration of my shopping trip.
- SDSondra DNov 22, 20255.0They have excellent sales!!!
- GGGregNov 14, 20255.0Surprisingly great selection and prices. If you see something in store, not in your size, easy to find online and get delivered.
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Madison, WI?
JCPenney in Madison offers a wide selection including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the store hours for JCPenney at West Towne Mall?
The store is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday 10:00 AM to 8:00 PM, Saturday 10:00 AM to 9:00 PM, and Sunday 11:00 AM to 6:00 PM.
Does JCPenney offer curbside pickup or in-store shopping options?
Yes, JCPenney provides both in-store shopping and curbside pickup for customer convenience.
What payment methods are accepted at JCPenney's Madison location?
JCPenney accepts American Express, Check, Discover, Mastercard, and Visa as payment options.
Is the JCPenney store in Madison wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Are restrooms available to the public at JCPenney in West Towne Mall?
Yes, public restrooms are available at this JCPenney location.
Where can I find beauty products and services near JCPenney in West Towne Mall?
Within West Towne Mall, you can visit Sephora Inside JCPenney for beauty products and Super Nails & Spa for nail and beauty services.
What dining options are available near JCPenney in West Towne Mall?
Nearby dining includes Gyros Express, Tacos Ady, Gloria Jeans Coffees, Steak Escape, Mandarin Express, Subway, Potbelly, and La Coppa Gelato within or near West Towne Mall.
Are there family-friendly amenities near JCPenney at West Towne Mall?
Yes, the Play Area at West Towne Mall is a playground nearby, providing a fun spot for children while visiting the mall.
How can I stay updated on JCPenney deals and browse products online?
You can use the JCPenney App available on the App Store or visit their website at https://www.jcpenney.com/locations/wi/madison/clothing-stores-madison-wi-1217.html to shop and find top deals.