Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Madison, WI location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,142 reviews
5 stars
554
4 stars
318
3 stars
150
2 stars
51
1 star
69
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences reported; some staff were helpful and polite, while others were rude and unprofessional.
Store Condition
Customers noted cleanliness issues, particularly in bathrooms, and disorganized merchandise.
Product Availability
Customers expressed frustration over limited sizes and stock, but also appreciated the variety of items available.
Pricing
Prices were described as reasonable by some, while others found them to be overpriced.
Staffing Issues
Many reviews mentioned a lack of staff available to assist customers, leading to long wait times.
- MPMiranda Polodna6 days ago5.0Escalators are a hit!!
- RCRobert ColeNov 15, 20254.0Big box store but can find some good deals if looking for them.
- GGGregNov 14, 20255.0Surprisingly great selection and prices. If you see something in store, not in your size, easy to find online and get delivered.
- DWDan WillisNov 8, 20254.0Very good customer service by the cashier who checked us out. She helped us get the best possible prices and her knowledge of the products was impressive. We like their towels and clothes for their durability. I gave them 4 stars because 2 other sales associates were not very knowledgeable.
- SMSam McLellanNov 3, 20251.0Tried shopping here like 5 minutes ago. All of my cards declined and my bank texted me and told me that this store is marked for high fraud risk. Shop at your own discretion lol
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Madison, WI?
JCPenney in Madison offers a wide selection including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the store hours for JCPenney at West Towne Mall?
The store is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday 10:00 AM to 8:00 PM, Saturday 10:00 AM to 9:00 PM, and Sunday 11:00 AM to 6:00 PM.
Does JCPenney offer curbside pickup or in-store shopping options?
Yes, JCPenney provides both in-store shopping and curbside pickup for customer convenience.
What payment methods are accepted at JCPenney's Madison location?
JCPenney accepts American Express, Check, Discover, Mastercard, and Visa as payment options.
Is the JCPenney store in Madison wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Are restrooms available to the public at JCPenney in West Towne Mall?
Yes, public restrooms are available at this JCPenney location.
Where can I find beauty products and services near JCPenney in West Towne Mall?
Within West Towne Mall, you can visit Sephora Inside JCPenney for beauty products and Super Nails & Spa for nail and beauty services.
What dining options are available near JCPenney in West Towne Mall?
Nearby dining includes Gyros Express, Tacos Ady, Gloria Jeans Coffees, Steak Escape, Mandarin Express, Subway, Potbelly, and La Coppa Gelato within or near West Towne Mall.
Are there family-friendly amenities near JCPenney at West Towne Mall?
Yes, the Play Area at West Towne Mall is a playground nearby, providing a fun spot for children while visiting the mall.
How can I stay updated on JCPenney deals and browse products online?
You can use the JCPenney App available on the App Store or visit their website at https://www.jcpenney.com/locations/wi/madison/clothing-stores-madison-wi-1217.html to shop and find top deals.