Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Madison, WI location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
3.9
1,087 reviews
5 stars
439
4 stars
298
3 stars
196
2 stars
70
1 star
84
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While many customers praised the staff for being friendly and helpful, there were notable complaints about rudeness and unhelpfulness from certain employees, particularly during returns.
Store Condition
Customers expressed dissatisfaction with the store's overall condition, citing issues like poor cleanliness, broken lights, and a neglected appearance.
Product Selection
The selection of products was described as improved in some areas, but many customers noted that it was still limited and often disorganized.
Checkout Experience
Several reviews highlighted long wait times at checkout and a lack of staff to assist customers, leading to frustration.
Pricing and Sales
Customers appreciated the sales and discounts available, but some felt that prices were still high even with promotions.
- RSrenee stegmuellerDec 28, 20255.0Very clean, nice associates and some good deals going on
- SPSean PughDec 24, 20254.0The staff was friendly and courteous and helpful
- LPLarry PetersonOct 20, 20255.0It's sad all the old companies can't make it anymore!
- LLLaura LybekOct 7, 20254.0Much improved selection of clothing, etc.
- SYSandeep Reddy YadamaAug 18, 20254.0Great for shopping
Frequently Asked Questions About JCPenney
What types of products does JCPenney in Madison offer?
JCPenney offers kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.
What are the store hours for JCPenney at East Towne Mall?
The store is open Monday to Thursday from 11:00 AM to 7:00 PM, Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does JCPenney Madison offer curbside pickup?
Yes, curbside pickup is available at this location.
What payment options are accepted at JCPenney Madison?
JCPenney accepts American Express, Discover, MasterCard, Visa, and checks as payment methods.
Is the JCPenney location at East Towne Mall wheelchair accessible?
Yes, this JCPenney has a wheelchair accessible entrance.
Can I shop for beauty supplies at JCPenney Madison?
Yes, JCPenney Madison features SEPHORA inside the store offering cosmetics and beauty supplies.
What nearby stores can I visit for more clothing and shoe options?
Nearby stores include Windsor Fashions and Torrid for women's clothing, Tradehome Shoes and Shoe Carnival for shoes, and H&M for apparel.
Are there dining options near JCPenney at East Towne Mall?
Yes, nearby dining options include Buffalo Wild Wings for American food, Taco Bell for Mexican fast food, and Unos for pizza.
What entertainment venues are close to JCPenney Madison?
Nearby entertainment includes Castlecade arcade, Thrill Factory Entertainment bowling alley, and the J C Penney Portrait Studio for session photography.
How can I access JCPenney Madison if using public transportation or visiting nearby places?
JCPenney is located inside East Towne Mall, making it accessible alongside many stores and entertainment venues. Visitors can combine shopping with nearby attractions like Disney Store or enjoy a coffee at Gloria Jean's Gourmet Coffee Shop.