Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Madison, WI location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
3.9
1,082 reviews
5 stars
436
4 stars
297
3 stars
195
2 stars
70
1 star
84
What are people saying?
AI-generated from recent customer reviews
Store Condition
Many customers reported that the store appears neglected, with issues like poor lighting, uncleanliness, and disorganized merchandise.
Customer Service
While some staff members were praised for being friendly and helpful, others received complaints for rudeness and lack of assistance.
Product Selection
Customers noted a mixed experience with product availability, with some finding good deals while others felt the selection was limited and items were often out of stock.
Checkout Experience
Several reviews highlighted long wait times at checkout and issues with staff availability, leading to frustration among customers.
Pricing and Sales
Customers appreciated the sales and discounts available, but some felt that prices were still high even with promotions.
- LPLarry PetersonOct 20, 20255.0It's sad all the old companies can't make it anymore!
- LLLaura LybekOct 7, 20254.0Much improved selection of clothing, etc.
- SYSandeep Reddy YadamaAug 18, 20254.0Great for shopping
- AAAnonymousJun 23, 20251.0It was close to 90° upstairs and high 70°s on the first floor. They always say that they are getting it fixed, but year after year it is still the same. Horrible lights flashing, I wouldn't be surprised if someone has had a seizures from them. And the women's bathroom hole in the ceiling has been there for years. When I said something to the workers about the heat, flashing lights and the hole in the ceiling, they always say, we put in work orders to get them fixed, we are waiting for corporate to fix them. Most of the workers are friendly and helpful, but the store itself seems to have been neglected. Why are these things still problems year after year?
- KOKim OmalleyMay 13, 20193.0Couldn't find any help or cashiers and when you did all they was bad mouth customers in front of customers
Frequently Asked Questions About JCPenney
What types of products does JCPenney in Madison offer?
JCPenney offers kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.
What are the store hours for JCPenney at East Towne Mall?
The store is open Monday to Thursday from 11:00 AM to 7:00 PM, Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does JCPenney Madison offer curbside pickup?
Yes, curbside pickup is available at this location.
What payment options are accepted at JCPenney Madison?
JCPenney accepts American Express, Discover, MasterCard, Visa, and checks as payment methods.
Is the JCPenney location at East Towne Mall wheelchair accessible?
Yes, this JCPenney has a wheelchair accessible entrance.
Can I shop for beauty supplies at JCPenney Madison?
Yes, JCPenney Madison features SEPHORA inside the store offering cosmetics and beauty supplies.
What nearby stores can I visit for more clothing and shoe options?
Nearby stores include Windsor Fashions and Torrid for women's clothing, Tradehome Shoes and Shoe Carnival for shoes, and H&M for apparel.
Are there dining options near JCPenney at East Towne Mall?
Yes, nearby dining options include Buffalo Wild Wings for American food, Taco Bell for Mexican fast food, and Unos for pizza.
What entertainment venues are close to JCPenney Madison?
Nearby entertainment includes Castlecade arcade, Thrill Factory Entertainment bowling alley, and the J C Penney Portrait Studio for session photography.
How can I access JCPenney Madison if using public transportation or visiting nearby places?
JCPenney is located inside East Towne Mall, making it accessible alongside many stores and entertainment venues. Visitors can combine shopping with nearby attractions like Disney Store or enjoy a coffee at Gloria Jean's Gourmet Coffee Shop.