JCPenney

Reviews

• DK

  David Knutson

  3 days ago
  1.0
  They lost my ring and handled it terribly. I purchased a ring from the fine jewelry department and added the care plan so it could be resized. When we first went in for the resize, the staff couldn’t find the plan, was rude, and sent us away. Not great, but hey, that's just how it goes in retail. We came back later and they were finally able to locate the plan. The ring was sent out and we were told it would take about four weeks, which was perfect timing for Valentine’s Day. Unfortunately, the ring was apparently lost before it even got to their facility. Months went by and nobody informed us. We were completely in the dark. When my partner called the store to check on it, she spoke with the same employee who was again rude and dismissive. She simply said they didn’t know when the ring would be back, but never mentioned that it had already been reported missing. She could not get a clear answer or ETA. At that point I went into the store myself to get answers. Thankfully I was helped by a very kind employee who was honest with me. She told me directly that the ring shipment had gone missing and that my name was on a list of customers affected. No big deal, they had the same ring in the store, so I assumed replacing it would be simple. Things happen, it's no reason to get upset. But this is where things got strange. The manager then came over and initially said she wasn’t aware of the missing shipment. She said she had no clue. She checked a list that clearly had my name and several others on it and acknowledged that the ring was reported lost. Despite that, she refused to replace the ring and walked away without offering any timeline or solution, leaving the cashier to deal with the situation with no direction or leadership and putting her in a weird spot. The cashier was called to the back and later returned visibly upset, saying the situation was putting her in an uncomfortable position and that she is expected to lie about it but won't. And that her managers are upset now. And as a customer seeing what is going on and being caught in the middle, it was a strange situation to say the least. The only reason this situation was eventually resolved was because the younger employees stepped up and tried to help. One of them tracked down HR to get someone else involved. They didn’t agree with how things were being handled and took it upon themselves to try to find a solution. Without them I would have never found out they actually knew my jewelery was missing or stolen, and even with that information the department manager was not helpful either. In the end, I was able to get the ring replaced with the same model before leaving the store, but only after months of waiting, being misled about what happened, and dealing with very poor and non-transparent management and eventually an employee taking it to their HR. Credit to the honest employees who tried to do the right thing. Especially the one who was willing to be transparent about the situation despite the pressure around her. Integrity goes a long way. And to anyone else who may be on that list of missing jewelry, I would encourage you to start asking questions. No one told me the truth until I showed up in person. They lost my jewelery, misled me, lied to me about it and put me in a very weird situation. Not at all what I expected and you were also really rude to my partner, which made this whole this really unpleasant and a bad experience.
• EN

  Evan Nelson

  4 days ago
  5.0
  Always Has good deals. For quality items.
• JP

  Jennifer Piwarski

  Jan 4, 2026
  5.0
  Clean store, staff was very fun to be around! Kiara did an amazing job at telling me what stuff she put in my hair and it was so easy to just keep a conversation going with her definitely will be booking with her again! Update on the day after my hair appointment: Curls stayed in up until bedtime!! Thank you so much for making me feel gorgeous for the day Kiara
• TB

  TJ Baumchen

  Dec 26, 2025
  1.0
  Won't be shopping here again. Period. Came in the day after Christmas to get a last minute gift. I had a bag of B&N stuff with me. As im shopping looking around at candles, I had my B&N bag 2' away to my left. An associate had even talked to me and told me they were on sale. As I gathered up what I wanted, I grabbed the projector I was gonna buy and boom, my bag wasn't here. I asked the assocate if she had moved it. She said she didnt. We looked for a minute. I asked her to get the manager bc we need to run these cameras, someone literally stole my bag. A manager comes by and tells me she cant run the cameras back, that'd id have to call back tomorrow...... You know, even though this just happened and i could find the person before they left. But no, manager on staff doesnt have access to camera's. I suppose this would be a dream scenario for a robbery. Go rob the store and the store cant run it back for a few days. We called about 15 minutes after we left to ask if the bag was by the fitting rooms, were put on hold for 20 minutes, dude never came back to the phone. We hung up, called again, and the lady was quicker this time, coming back in 3 minutes. But yup, come to Pennys, get stolen from, then get told to get bent. The most wonderful time of the year
• MS

  Monte Sime

  Dec 3, 2025
  4.0
  Lots of deals

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