Many customers praised the exceptional customer service, highlighting the professionalism, knowledge, and friendliness of the staff.
Product Quality
Customers frequently mentioned the high quality and impressive selection of jewelry and watches available at Rummele's.
Personalized Experience
Numerous reviews noted the personalized and attentive service provided by staff, making customers feel valued and understood during their shopping experience.
Mixed Experiences
While many reviews were positive, some customers expressed dissatisfaction with specific service issues, particularly regarding communication and service delays.
PA
Paige Anderson
Dec 16, 2025
5.0
Alex at Rummele’s helped create my dream ring! The process was smooth and enjoyable and we would highly recommend Rummele’s and working with Alex.
CB
Charles Bennett
Dec 10, 2025
5.0
My experience at Rummele’s was excellent. I purchased my first Rolex from them and was helped by Chloe, whose professionalism and knowledge made the process smooth and enjoyable. The entire staff was courteous and attentive. I highly recommend Rummele’s for exceptional service, quality watches, and awesome people.
RH
Ryan Hager
Nov 26, 2025
1.0
I dropped off a watch to be looked at on 10-3-25. It is now 11-26-25. In that time I called Rummele's two different times to inquire about the watch. I was instructed that Rummele's watch guy is part time and he would see what he could do to oil it and clean it up a bit. I finally went in to pick up my watch today (11-26-25) because I didn't hear a word from Rummele's. Nothing was oiled or cleaned because they said there was an after market bezel on it so they couldn't touch it. It took you almost 2 months to figure that out?! Very disappointed in your customer service. Rummele's doesn't care about the little guy. I will not be back.
FN
Florin Nae
Nov 25, 2025
5.0
I worked with Andy M.
He was very easy to work with and accommodating.
It’s nice to know he’s been with the company for so many years.
I will be back to do business with Andy again.
PK
Pat Knapp
Nov 11, 2025
5.0
I recently purchased my first Rolex from Rummele's. I had an outstanding experience. Madeline, my salesperson treated me with amazing service from the moment I first walked in the door (in jeans and a hoodie mind you!) to the moment she helped size and set my new watch.
Madeline and the rest of the Rummele's staff made me feel right at home, when I was nervous about my first major jewelry purchase, as well as being super self conscious about being a "blue collar" guy in a Rolex AD.
They have a customer for life, and I will be sending anyone I can their way! I hope to go through this process again in the future when I am ready for my next Rolex!
Thank you Madeline and Rummele's crew!