Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Brookfield, WI location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.0
1,083 reviews
5 stars
489
4 stars
312
3 stars
143
2 stars
65
1 star
74
What are people saying?
AI-generated from recent customer reviews
Store Condition
Many customers noted that the store is run down, with issues like dirty bathrooms and cluttered aisles.
Customer Service
While some reviews praised friendly and helpful staff, others reported poor service, including long wait times and unhelpful employees.
Product Availability
Customers expressed mixed feelings about product availability, with some finding good deals and variety, while others noted a lack of stock and limited merchandise.
Checkout Experience
Numerous reviews highlighted long lines and insufficient cashiers, leading to frustration during the checkout process.
Sales and Promotions
Many customers appreciated the sales and promotions available, although some felt that prices were still high or inconsistent.
- JCJennifer ChristensenNov 2, 20252.0Many areas of this store are extremely run down. Floors large holes & carpet trip hazards. Bathrooms rundown, falling apart & not very clean. We're out of what we were looking for. Not a pleasant shopping experience
- DSDennis SpurlockOct 31, 20251.0Avoid at all costs. A figment of its former self.
- GNGayle NicollOct 12, 20253.0Hadn't visited in 5 years. Some things are the same, like the layout, but some things are different, like less merchandise available to choose from. Still a rather typical department store. Employees were very friendly.
- JJJavon JacksonAug 19, 20251.0Spent an hour in the store looking for shirts. Finally made my selections and headed toward check out, there were only 1 cashier. No problem. I was standing in line with a few people but I was first, when the cashier with the neon green shirt came to check us out, another woman walked up, he explained the line started to his right, there were no indications where the line began. but I was first, the lady to right had just walked up while the cashier was explaining where the line begun. Ok fine. He motioned for the lady to the right to come forward and she stayed she don’t think she was first, then the lady behind me stated I (meaning me) was first . He clearly seen the lady walk up after me but wanted to take her first. I politely left the store without my items. There were no lines open and I spent an hour in the store and no one offered any help. The encounter with the cashier just added insult to injury.
- ESEric Davidson, Sr.Jul 22, 20254.0Great prices while shopping for the grandchildren return to school drawing nearer. This store is under some remodeling, but store staff is handling it well. Great customer experience.
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Brookfield, WI?
You can find a wide selection of apparel for men, women, and children, footwear, jewelry, accessories, home furnishings, and beauty products at JCPenney in Brookfield, WI.
What are the store hours for JCPenney in Brookfield, WI?
JCPenney is open Monday through Thursday from 11:00 AM to 8:00 PM, Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does JCPenney in Brookfield offer curbside pickup and free shipping?
Yes, JCPenney offers both free shipping and curbside pickup services at their Brookfield location.
Which payment options are accepted at JCPenney in Brookfield?
JCPenney accepts American Express, Discover, Mastercard, Visa, and checks as payment methods.
Is JCPenney in Brookfield wheelchair accessible?
Yes, the Brookfield JCPenney store has a wheelchair accessible entrance.
What are some nearby stores or services if I visit JCPenney at Brookfield Shopping Center?
Nearby stores and services include Sephora inside JCPenney for beauty products, Gap for clothing, Aéropostale for menswear, Super Nails for nail care, and the Brookfield Square shopping center.
Where can I get a professional portrait taken near JCPenney in Brookfield?
You can visit Jc Penney Portraits, which is located nearby in the Brookfield Shopping Center, for professional photography services.
Are there any coffee shops close to JCPenney in Brookfield?
Yes, Starbucks is conveniently located near JCPenney, making it easy to grab a coffee before or after your shopping trip.
Does JCPenney in Brookfield have any private brands?
Yes, they feature private brands such as Liz Claiborne, Okie Dokie, St. John's Bay, and Arizona.
Can I find beauty and spa services near JCPenney in Brookfield?
Yes, nearby options include Janelle Vici Stylist for beauty and tanning, Super Nails for nail and makeup services, Joy Nails & Spa, Happy Feet Palace for massage and spa treatments, and the Sephora inside JCPenney for beauty products.