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JCPenney

3.9
(955 reviews)

Business Details

4301 W Wisconsin Ave, Appleton, WI
54913, United States
(920) 739-8871

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Appleton, WI location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
4301 W Wisconsin Ave, Appleton, WI
54913, United States

Hours

Reviews

3.9
955 reviews
5 stars
411
4 stars
255
3 stars
155
2 stars
59
1 star
75

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service experiences, particularly with specific cashiers who were described as rude and unhelpful.

Store Condition

Several customers noted issues with cleanliness and organization within the store, including musty smells and cluttered aisles.

Product Selection

Feedback indicated a mixed experience with product selection, with some customers finding good deals while others were disappointed by limited inventory and styles.

Checkout Experience

Many customers expressed frustration with long wait times at checkout and the need for more staff to handle transactions efficiently.

Positive Aspects

Despite the negative feedback, some customers praised the store for its good prices, helpful staff, and overall shopping experience.
  • SR
    Steve Reindl
    Jan 18, 2026
    1.0
    Tried to swap a shirt for another size I had bought there and they said all they could do is give me the lowest price they charged in the last 45 days. So now I have store credit for $7 and if I want the same shirt in a different size I have to put that towards it. Kinda burned me.
  • HM
    Heidi Milner
    Jan 11, 2026
    2.0
    I had a horrible experience with a salesperson for a return of a jacket I purchased that didn't fit my Son right. She was not friendly at all, rude too. She definitely shouldn't be doing customer service with the way she was with me.
  • MS
    Mrs.Arianna Seiler
    Jan 3, 2026
    2.0
    It’s a decent JCpenny with good deals but unfortunately the same Indian lady who works at the Customer Service Cashier desk near the men’s Big & Tall section is extremely nasty to everyone. We thought it was just something against us but even 6 months later she just has a bad attitude towards everyone. Every other employee we’ve ever encountered is much more professional.
  • TT
    Trinity
    Dec 12, 2025
    1.0
    Incredibly unpleasant cashier. I felt disrespected and rushed when trying to ask a simple question about the price breakdown of my purchases. She wore a permanent scowl and only gave one word answers. Not a great experience...
  • CB
    Carissa Buchanan
    Dec 12, 2025
    1.0
    Waited in line for 15 minutes at the counter that said "customer service." Was then directed to the back of the store for returns. The signage at this counter said "checkout" and "order pickup." Incredibly frustrating, do better with your signage please.

Frequently Asked Questions About JCPenney

What types of products can I find at JCPenney in Appleton, WI?

JCPenney in Appleton, WI offers a variety of products including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.

What are the opening hours for JCPenney in Appleton?

The Appleton JCPenney location is open Monday to Thursday from 11:00 AM to 7:00 PM, Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.

Brand Certified Facts from JCPenney

JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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