DSW Designer Shoe Warehouse is where Shoe Lovers go to find brands and styles that are in season and on trend. Each store features 25,000+ pairs of designer shoes for men and women from brands like Nike, Cole Haan, Sperry Top-Sider, Puma, Dr. Scholls, New Balance, TOMS, Vince Camuto and more. And shoes are just the beginning. Handbags, accessories, and kids’ shoes are also there—ready for customers to find just what they need. Plus, our free Rewards program, DSW Rewards, gives perks to its members (like Rewards certificates, offers, and other great stuff). Just shop, earn, and enjoy—it’s as easy as that. Because shoes say a lot about you—so say something great.
DSW (Designer Shoe Warehouse) Inc. is a leading branded footwear and accessories retailer that offers a huge selection of brand name and designer footwear and accessories for women, men, and kids. DSW opened its first store in July 1991 in Dublin, Ohio, and has since grown to operate more than 400 stores across the United States, as well small format shop-in-shop locations.
The DSW brand promise is “Designer shoes. Warehouse prices.” and the company delivers an experience of “breathtaking assortment, irresistible value, and simple convenience.” DSW stores average approximately 22,000 square feet and stock nearly 25,000 pairs of shoes per location.
Feedback on customer service is mixed; while some customers praised helpful staff, many reported rude service and poor handling of returns.
Product Availability
Customers frequently noted issues with product availability, including running out of sizes and discrepancies between online listings and in-store stock.
Store Cleanliness
The store is generally described as clean and well-organized, contributing positively to the shopping experience.
Return Policy
The return policy received significant criticism for being overly strict and not customer-friendly, leading to dissatisfaction among many shoppers.
Selection Variety
The store offers a wide variety of shoes, particularly for women, but has been criticized for a limited selection of men's casual shoes.
EB
Eleanor Brinsko
Dec 30, 2025
5.0
Great variety, great deals! Very clean store.
TG
Tamara Green
Aug 7, 2025
5.0
Love the variety
DL
Dylan Lunderville
Dec 21, 2022
5.0
Good selection of shoes and a good section for clearance shoes if you’re trying to look for dress shoes for things and not wanting to spend a lot of money on certain footwear
HH
Holl E. H.
Aug 11, 2019
3.0
Great service but prices are too high. Even clearance. Some of them are a bit uncomfortable. Great selection but I wouldn't go without a coupon.