Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Vancouver, WA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,492 reviews
5 stars
753
4 stars
373
3 stars
224
2 stars
64
1 star
78
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the staff, particularly highlighting individual associates who provided exceptional service.
Store Cleanliness
The store was frequently noted as clean and well-maintained, contributing to a pleasant shopping experience.
Product Selection
Customers appreciated the variety of clothing options available, including big and tall sizes, but some expressed frustration over disorganized sections and difficulty finding specific items.
Checkout Experience
Several reviews mentioned long wait times at checkout, indicating a need for more staff during busy periods.
Return Policy
While the return policy was generally viewed positively, some customers reported issues with returns and exchanges, leading to dissatisfaction.
- BABill AllisonNov 10, 20253.0The help to find a shirt was outstanding and helped me with a buy 1 get 1 free. When i got to the register it became a nightmare. Shirts rang up incorrectly. Cashier gave me the total and i said they were buy 1 get 1 free. She said they didn't ring up that way. I asked her to call and she asked me to show her. I said please call I'm in a hurry. She callef and the same lady who helped me said buy 1 get 1. She then asked me to show her as she had to validate it. I said mam I'm in a hurry and she replied i have to validate myself. If i didn't need a new shirt i would have left but i showed her and she said guess you are right. Then tried to fix it and eventually had to call a supervisor. Took more time at the cash register than walking the lenght of the mall and back to my car. Please train up before the holidays.
- JIJoe IglaSep 29, 20255.0I was looking for a shirt fitting a very specific description and associate Rayge offered to help me, and tracked down a perfect fit with his exceptional knowledge of the in-store stock. Some of the best customer service I've ever received. Highly satisfied, would recommend! 10/10
- ADAle DPreSep 17, 20255.0September great deals .
- LBLissa BoyntonSep 16, 20255.0Great experience buying items on-line. Pick them up in store, try them on and if it's not right go back to the check-out counter for easy returns.
- LAL. AlphaeusSep 7, 20254.0This is one of my favorite store. I shop for myself, husband and my grandkids. I also get my hair done at the Hair Salon at least every other week. ❤️ 😍
Frequently Asked Questions About JCPenney
What type of products can I find at JCPenney in Vancouver Mall?
You can find a wide variety of products including men's, women's, and kids' apparel, footwear, jewelry, accessories, home furnishings, and beauty products at JCPenney in Vancouver Mall.
What are the store hours for JCPenney at Vancouver Mall?
JCPenney is open Monday to Friday from 11:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does JCPenney in Vancouver offer curbside pickup or in-store shopping?
Yes, JCPenney offers both curbside pickup and in-store shopping options for customer convenience.
Which payment options are accepted at JCPenney Vancouver Mall store?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa payment options at their Vancouver Mall location.
Is the JCPenney store at Vancouver Mall wheelchair accessible?
Yes, the JCPenney store has a wheelchair accessible entrance to accommodate all customers.
Where is JCPenney located within Vancouver Mall?
JCPenney is located at 8900 NE Vancouver Mall Dr, inside the Vancouver Mall in Vancouver, WA 98662.
What are some nearby stores or services I can visit along with JCPenney at Vancouver Mall?
Nearby you can visit other stores such as Gilly Hicks (clothing), Lids (hat and shoe store), Shoe Dept. Encore (shoe and children's clothing), and Aldo (shoe store). There's also Spafford Vision Care and Visionworks for eyewear needs.
Are there dining options near JCPenney at Vancouver Mall for a meal before or after shopping?
Yes, near JCPenney you can enjoy dining at SmackTown Burgers & Wings, TacoTime for Mexican fast food, Orange Julius for smoothies, and Subway for sandwiches.
Can I get beauty or salon services around JCPenney in Vancouver Mall?
Definitely, nearby beauty and salon services include The Color Palette, Family Hair Cuts, Image Beauty Salon, and L.A. Nails offering hair, nail, and beauty treatments.
How can I stay connected with JCPenney online or via social media?
You can visit their website at https://www.jcpenney.com/locations/wa/vancouver/clothing-stores-vancouver-wa-1823.html or follow them on Instagram @jcpenney, Twitter @JCPenney, and Facebook at JCPenney.