American Eagle

Reviews

• KK

  Kyla

  Jun 19, 2023
  1.0
  Selena is so rude and made me so angry just like 90% of the other employees, I’d say there are about 3 employees that are kind and have great customer service. Normally love this store but from my interaction today I won’t be coming back.
• LB

  Lexie Batman

  Jul 27, 2020
  1.0
  I highly recommend never purchasing anything from American Eagle’s app or website. I purchased three items, went back to view the order later and there was no record of it and the items were still in my cart. Given that I didn’t have great service when I made the purchase I assumed that it didn’t go through and repurchased the items. I now have 6 of the exact same items coming and my card was double charged and they are unable to cancel the order because I called over an hour after I made the purchase. It was two minutes past the hour and the only reason it took that long is because the incompetent customer service person I spoke with first took 20 minutes to transfer me. This is an issue because I used a credit card for the purchase. Their store card. The order is now over half my credit limit and is going to go on my statement because I don’t know when I’m going to get the items much less return them. And they won’t do anything about it. Can’t even get ahold of customer service for the card itself. I’m a college student trying to get into a house and cannot have any dents on my credit at all. It won’t even let me pay it off, so there’s literally nothing I can do and apparently they’re worthless. I’d give zero stars if I could. Will never purchase anything from their website or app ever again and I will be cancelling my card.
• MF

  Michelle Fox

  Jan 26, 2019
  3.0
  Inventory seemed low. Didn’t find what I was looking for. Better off ShoppIng my online.

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