Unbelievably Rude and Lazy Service
I visited this store on October 26, 2025, around 4:50 PM, and encountered one of the most unprofessional salespeople I have ever come across. There was only one salesperson in there. From the moment we walked in, her demeanor was condescending and hostile, like a mean supervisor scolding employees.
Instead of helping us reach a suitcase, she stayed planted behind the counter and yelled across the store, "You can just get the one on the middle row behind the carry on." When we tried to simply look inside a suitcase, she again shouted from her post, "We didn't vacuum the carpet, the suitcases could get scratched. You need to open these on the table over there."
Her tone was consistently belittling. The store was empty, so there was no excuse for her not to provide basic customer service. She chose to bark orders from a distance rather than lift a finger to help. If someone hates their job this much, they should find another one, not take it out customers. I would not recommend this store to anyone.
JB
Jon Bellman
Aug 4, 2025
1.0
Drive to outlet mall in Marysville just to go to Samsonite to buy luggage for an upcoming trip only to find that they are closed for the next hour and 15 minutes. Very disappointing.
WW
W
Oct 9, 2020
1.0
Very poor service . If you ask them for a warranty or a receipt copy they keep maneuvering as if they are saving your details but they never send anything .
Frequently Asked Questions About Samsonite Company Store - Seattle Premium Outlets
What are the operating hours of Samsonite Company Store - Seattle Premium Outlets?
The store is open Monday through Thursday from 10:00 AM to 7:00 PM, Friday and Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.
Where is Samsonite Company Store - Seattle Premium Outlets located?
The store is located at 10600 Quil Ceda Boulevard, Suite 623 - Sun Court, Tulalip, WA 98271, USA.
What types of products can I find at Samsonite Company Store in Seattle Premium Outlets?
Samsonite Company Store offers a range of luggage products including suitcases, travel bags, and accessories.
How can I contact Samsonite Company Store for questions or support?
You can reach the store via email at questions@samsonite.com or by phone at +1 360-651-9619.
Does Samsonite Company Store have an online presence?
Yes, they have a website at https://shop.samsonite.com/, and are active on social media platforms including LinkedIn, Pinterest, TikTok, YouTube, Facebook, Instagram, and Twitter.
Are there any nearby stores where I can shop for sportswear around Samsonite Company Store?
Yes, nearby sportswear stores include Adidas Outlet Store, adidas Outlet, Puma, Zumiez, New Balance Factory Store, and PacSun within Seattle Premium Outlets.
What dining options are available near Samsonite Company Store at Seattle Premium Outlets?
You can find several dining options nearby including Subway, OMG! That's A Wiener! diner, and Ranch 1 American restaurant.
Can I find other fashion and accessory stores close to Samsonite Company Store?
Yes, nearby fashion and accessory stores include Oakley, Venus Liza Body Jewelry, Converse, Vans, Journeys, Express Factory Outlet, Fuego, Aéropostale, Kenneth Cole, Burberry Outlet, Marc Jacobs Outlet, and Tommy Bahama Outlet.
Is there convenient parking available near Samsonite Company Store?
Yes, the Seattle Premium Outlets Overflow Lot provides parking options nearby for customers visiting the store.
Where can I find other shoe stores near the Samsonite Company Store?
Nearby shoe stores include ALDO Outlet, Johnston & Murphy, SKECHERS Factory Outlet, Converse, Vans, Journeys, and New Balance Factory Store.