TW Carrol

Reviews

• SR

  Stephanie Rothfuss

  5 days ago
  5.0
  Fixed my bag within a week, and were able to get it covered under the warranty so it was free!
• CS

  Carolyn Smallwood

  Apr 4, 2026
  5.0
  My Rimowa Multiwheel Cabin case came off a Delta Flight with a broken wheel. Yes, Rimowa has a life-time warranty, but the closest Rimowa location is in Vancouver, BC, I need to travel in a week and didn't have time to send the piece of luggage to Rimowa for repair. Rimowa sent me four replacement wheels overnight, and Mr. Carrol installed the new wheels for me, diagnosed a crack in the wheel well assembly that I could not see, and just like that, my Rimowa luggage was as good as new, for now. TW Carrol & Co are experts in repairs, actually answer their telephone during business hours, conveniently located to SEATAC in Tukwila, and were able to recommend replacement luggage to meet my needs when that wheel well crack breaks permanently. Instead of ordering online, I will be happy to buy new luggage from an expert like Andrew Carrol, whose family business provides excellent service at a reasonable price. Thank you TW Carrol & Co!
• KH

  Keith Heitzman

  Apr 3, 2026
  5.0
  Fixed my broken suitcase wheel. Very friendly place.
• BB

  Ben

  Mar 9, 2026
  1.0
  Customer service is absolutely terrible here. Both the lady in the front and repair "expert" have bad attitudes. I initially just wanted a quote, which they refused to provide on the phone. Okay fine, I came in person and the guy acted completely annoyed he had to create a quote. Isn't that part of the job? They both acted like it was a complete nuisance to ask any type of question. You're expected to drop off luggage and do whatever repair they deemed necessary and you to just pay and leave. I ended up dropping off my luggage, paid their deposit and clarified I pay the difference when the repair was complete. When the repair was finished, the guy tried to overcharge me. Why am I paying full price when I gave you a deposit already? Subtract it from the repair and I'll pay the difference. I tried to explain this to him and dude lost his temper in less than 5 seconds. He said I was annoying him and to leave. Are you serious? Completely childish behavior. The way this place operates is extremely old school and should be out of business the way they treat customers. It’s insane how this is the only authorized repair shop for Victorinox in all of Western WA. You’re better off doing the repair yourself or finding another place. Zero stars.
• RS

  Rielle S

  Mar 7, 2026
  5.0
  I had a delsey suitcase lock on me and they were so fast in getting it open. I appreciate their direct approach. TW Carrol knows their stuff!

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