TW Carrol

4.4
137 reviews
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Business Details

350 Upland Drive, Tukwila, WA
98188, United States
(206) 575-1064
https://www.twcarrol.com/
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About

Luggage Store
TW Carrol & Co is located in Tukwila, Wash., and the Carrol Family has been outfitting Northwest travelers since the turn of the century. You could say that we know more about luggage than just about anyone. We sell and repair all the top brands and

Location

TW Carrol
350 Upland Drive, Tukwila, WA
98188, United States

Hours

Reviews

4.4
137 reviews
5 stars
107
4 stars
11
3 stars
3
2 stars
1
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed regarding customer service; while many praised the staff for being friendly and helpful, several reviews highlighted rude and unprofessional interactions.

Repair Quality

Most customers were satisfied with the quality of repairs, noting that their luggage was fixed efficiently and at reasonable prices, though some reported poor workmanship on specific repairs.

Turnaround Time

Many customers appreciated the quick turnaround for repairs, often receiving their items back sooner than expected.

Knowledgeable Staff

Customers frequently mentioned the staff's expertise and willingness to provide helpful advice regarding repairs and luggage options.

Overall Experience

Overall, the business is well-regarded for its repair services, but inconsistent customer service experiences may deter some potential customers.
  • IP
    Irina Paul
    Sep 30, 2025
    5.0
    Very professional and kind people work here.
  • BG
    Bryan Goldberg
    Sep 16, 2025
    5.0
    Great service on a repair, when I had no time to spare! UAL broke telescoping handle in 2 places. They directed me to work with their Texas-based settlement preventer to get bag repaired. No chance that gets back to me before next trip. TW Carrol team simply asked to “get it to shop ASAP. They replaced the handle the same day and I’m on my way!
  • TB
    Tyler B.
    Aug 4, 2025
    5.0
    I had a great experience with my luggage here recently. After an error on my end in shipping two items of my Briggs and Riley luggage in to be repaired, they were able to assist me in ensuring the items were fixed and sent back to me. The items look great, and I really appreciate their customer service in correcting my error.
  • LW
    Liz Wilson
    May 22, 2025
    5.0
    I am so pleased with the service I received for my recent Briggs & Riley bag repair. While the location is not convenient for me,I made an adventure of it. Dropped the bag Saturday for repair and got a text Wed pm that it was done. I was picking up today on way to the airport for another flight (kismet timing!) but traffic was a nightmare due to an accident, said I would arrive 15min after 4pm, their typical closing time. The team said, "no problem, we will be here!" Picked up and yay, happy to be reunited with my bag. Great service and business!!
  • BS
    Brett Schock
    Jan 14, 2019
    5.0
    Friendly, helpful and efficient! I brought in my Travelpro suitcase for a repair and the staff quickly identified the problem, fixed it faster than promised and is even shipping it back to me so I don’t have to drive across town to get it! Five star service for sure. Highly recommended.
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Frequently Asked Questions About TW Carrol

What products and services does TW Carrol offer?

TW Carrol specializes in selling and repairing top luggage brands, leveraging over a century of experience outfitting Northwest travelers.

Where is TW Carrol located?

TW Carrol is located at 350 Upland Drive, Tukwila, WA 98188, USA.