Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Tacoma, WA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,792 reviews
5 stars
900
4 stars
463
3 stars
242
2 stars
81
1 star
106
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the staff, with specific mentions of employees going above and beyond to assist.
Store Organization
Several reviews noted issues with store layout and signage, making it difficult for customers to find restrooms and checkout areas.
Product Availability
Customers expressed disappointment with the limited selection of certain sizes and styles, particularly in men's clothing.
Sales and Discounts
Positive feedback highlighted the great sales and discounts available, with many customers feeling they received good value for their purchases.
In-Store Experience
Mixed reviews on the in-store experience, with some customers enjoying their shopping while others reported long wait times and understaffing issues.
- CGCamry GrayNov 9, 20251.0Went to this location 11/09/2025 and bought 3 items for my son. My total came out to about $61.00 and my change was $38.27. I’m upset about the girl who gave me $30 back and forgot my $8, I walked off for two minutes and went to count my change and she shortened my change, so I went back and asked for my change and they called a manager and she came and asked the worker if she remembered me, like ummm what are you serious it’s only been 5 minutes and she said no and then the manager didn’t even check the cameras or even look at my receipt for the time of purchase. Very unprofessional and shame on that girl for lying. I hope they realize the till is over and I beater get my money back. Very upset about this
- CACaleb AguilarOct 14, 20255.0We went to that store as a family. Very neat store to go to for suits and more. We even got a bonus 50% discount that they accepted before it expires which was awesome as well. Thank you guys.
- KKKikireadsOct 10, 20251.0They want women to suffer. The directory says the bathrooms are upstairs and the women’s j’s most definitely not. It’s downstairs with no sign tucked away in a corner. Put up a damn sign.
- THTim HarrisonAug 21, 20252.0This is purely for the Men’s Big & Tall. There were no pants over 34 length, and even the 34’s were incredibly hard to find. There were a lot of 29,30, 32 length. I’m 6’ 6”. In what world is 32”, much less 29”, considered tall? Unless they have a torso like a praying mantis… To be fair, every store was like this. So this is really a 2 star rating for the Tacoma mall and surrounding area. The extra star was because they had a decent selection of shirts. I just wasn’t shopping for one.
- MCMelissa CarterAug 20, 20253.0The employees are kind and helpful, but I don’t understand why I keep being asked for my name while shopping. It’s happened on multiple visits now, and it feels unnecessary to share personal info when I’m only trying to browse and shop.
Frequently Asked Questions About JCPenney
What products and brands does JCPenney in Tacoma offer?
JCPenney Tacoma offers apparel for men, women, and kids, footwear, jewelry, accessories, home furnishings, and beauty products, including private brands like Liz Claiborne, Okie Dokie, St. John's Bay, and Arizona.
What are the operating hours of JCPenney Tacoma?
JCPenney Tacoma is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney Tacoma offer curbside pickup and in-store shopping?
Yes, JCPenney Tacoma offers both curbside pickup and in-store shopping for customer convenience.
What payment methods are accepted at JCPenney Tacoma?
JCPenney Tacoma accepts American Express, Discover, Mastercard, Visa, and checks as payment options.
Is the JCPenney store in Tacoma wheelchair accessible?
Yes, the JCPenney store in Tacoma has a wheelchair accessible entrance for customers with mobility needs.
Where is JCPenney located in Tacoma?
JCPenney Tacoma is located inside the Tacoma Mall at 4502 S Steele, Ste 200, Tacoma, WA 98409.
What are some nearby places of interest around JCPenney Tacoma for shoppers?
Nearby places include Sephora inside JCPenney for beauty products, Build-A-Bear Workshop for toys and gifts, and Panera Bread for dining, providing shoppers options to enjoy before or after shopping at JCPenney.
Are there other shoe stores near JCPenney Tacoma?
Yes, nearby shoe stores include Chacos, Shiekh Shoes, JD Sports, and Vans, offering customers additional footwear shopping options within the Tacoma Mall area.
What dining options are available near JCPenney Tacoma?
Close to JCPenney, you can find dining options such as Panera Bread, Cinnabon, Surf City Squeeze smoothie bar, and Jollibee fast food restaurant, perfect for a meal or snack during your visit.
How can the JCPenney app enhance my shopping experience?
The JCPenney app allows you to shop retail items, browse coupons, and access deals conveniently online to complement your in-store experience at Tacoma JCPenney.