Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Tacoma, WA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,803 reviews
5 stars
908
4 stars
464
3 stars
242
2 stars
82
1 star
107
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff, with specific mentions of employees going above and beyond to assist.
Store Condition
Several reviews highlighted issues with cleanliness and maintenance, including dirty bathrooms and a generally shabby store appearance.
Product Selection
Customers noted a good variety of products available, but some expressed disappointment in the limited selection for specific sizes and categories.
Checkout Experience
Multiple reviews mentioned long wait times at checkout and difficulty finding cashiers, indicating a need for better staffing.
Pricing and Sales
Customers appreciated the competitive pricing and frequent sales, with many mentioning significant savings on their purchases.
- ELEmily Lam5 days ago1.0I found a pair of shoes on clearance in the clearance section with the sticker that says 23.99. The cashier scanned the item and told me that the item was in fact NOT on sale when there was a sticker on the box. I then tried to apply for the first purchase thing and get $35 off just to not even be able to claim it. I then was told that my total would be $66 after the cashier said the shoe was originally $54.
- AAAntony ArriolaJan 3, 20265.0Encuentra todo lo que buscas
- WTWork TabletDec 29, 20255.0Great customer service in housewares. Jim was super helpful.
- VNVeronica NiechajczykDec 29, 20252.0We have been shopping at this JCP for over 10 years and the quality of the store has sadly gone down. The carpeting is ripped and dirty, the women's bathroom on the main floor is absolutely disgusting, the changing rooms are nasty, and overall the store is shabby and dirty. At this point I do not have much desire to continue visiting.
- LLLazarpageDec 23, 20255.0Had some nice stuff. Lots.of choices for all age groups. Also had great deals on fine jewelry.
Frequently Asked Questions About JCPenney
What products and brands does JCPenney in Tacoma offer?
JCPenney Tacoma offers apparel for men, women, and kids, footwear, jewelry, accessories, home furnishings, and beauty products, including private brands like Liz Claiborne, Okie Dokie, St. John's Bay, and Arizona.
What are the operating hours of JCPenney Tacoma?
JCPenney Tacoma is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney Tacoma offer curbside pickup and in-store shopping?
Yes, JCPenney Tacoma offers both curbside pickup and in-store shopping for customer convenience.
What payment methods are accepted at JCPenney Tacoma?
JCPenney Tacoma accepts American Express, Discover, Mastercard, Visa, and checks as payment options.
Is the JCPenney store in Tacoma wheelchair accessible?
Yes, the JCPenney store in Tacoma has a wheelchair accessible entrance for customers with mobility needs.
Where is JCPenney located in Tacoma?
JCPenney Tacoma is located inside the Tacoma Mall at 4502 S Steele, Ste 200, Tacoma, WA 98409.
What are some nearby places of interest around JCPenney Tacoma for shoppers?
Nearby places include Sephora inside JCPenney for beauty products, Build-A-Bear Workshop for toys and gifts, and Panera Bread for dining, providing shoppers options to enjoy before or after shopping at JCPenney.
Are there other shoe stores near JCPenney Tacoma?
Yes, nearby shoe stores include Chacos, Shiekh Shoes, JD Sports, and Vans, offering customers additional footwear shopping options within the Tacoma Mall area.
What dining options are available near JCPenney Tacoma?
Close to JCPenney, you can find dining options such as Panera Bread, Cinnabon, Surf City Squeeze smoothie bar, and Jollibee fast food restaurant, perfect for a meal or snack during your visit.
How can the JCPenney app enhance my shopping experience?
The JCPenney app allows you to shop retail items, browse coupons, and access deals conveniently online to complement your in-store experience at Tacoma JCPenney.