Brand Certified
JCPenney
4.1(1808 reviews)
Certified by JCPenney • Mar 01, 2026
Business Details
4502 S Steele, Tacoma, WA
98409, United States
Certified by JCPenney • Mar 01, 2026
(253) 475-4510
Certified by JCPenney • Mar 01, 2026
https://www.jcpenney.com/locations/wa/tacoma/clothing-stores-tacoma-wa-232.html
Certified by JCPenney • Mar 01, 2026
About
Certified by JCPenney • Mar 01, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Tacoma, WA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Mar 01, 2026
Hours
Certified by JCPenney • Mar 01, 2026
Reviews
4.1
1,808 reviews
5 stars
912
4 stars
464
3 stars
242
2 stars
82
1 star
108
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting positive interactions with specific employees.
Store Condition
Several reviews mentioned the store's cleanliness and organization, while others criticized it for being dirty and poorly maintained.
Pricing and Sales
Customers appreciated the great sales and discounts available, although some expressed concerns about rising prices and inconsistent pricing practices.
Checkout Experience
Multiple reviews noted long wait times at checkout and difficulty finding cashiers, indicating a need for better staffing.
Product Selection
Feedback varied on product availability, with some customers finding good selections while others noted limited options, particularly in specific categories.
- HTHonest TruthFeb 25, 20261.0Wow it's like a ghost town here, it's really gone downhill here. You use to be able to shop affordably here but now you want hundreds of dollars for cheap shit! I find something with a 70% off sticker but apparently your cashier doesn't know how to enter the discounted price into the register. I rather shop at kohl's then come here again.
- BDBill DFeb 5, 20265.0Friendly and helpful staff
- JMjosh mckeeJan 21, 20265.0I hope this business stays around for a much longer time. They always have great sales and if your looking for the guy section in the Tacoma mall, you have to take the elevator up to the second floor
- ELEmily LamJan 7, 20261.0I found a pair of shoes on clearance in the clearance section with the sticker that says 23.99. The cashier scanned the item and told me that the item was in fact NOT on sale when there was a sticker on the box. I then tried to apply for the first purchase thing and get $35 off just to not even be able to claim it. I then was told that my total would be $66 after the cashier said the shoe was originally $54.
- VNVeronica NiechajczykDec 29, 20252.0We have been shopping at this JCP for over 10 years and the quality of the store has sadly gone down. The carpeting is ripped and dirty, the women's bathroom on the main floor is absolutely disgusting, the changing rooms are nasty, and overall the store is shabby and dirty. At this point I do not have much desire to continue visiting.
Brand Certified Facts from JCPenney
JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
- Phone number
- Official website