American Eagle

Reviews

• ZA

  Zoey and Sadie’s Adventures

  Dec 15, 2025
  1.0
  I was in store shopping. Store was almost empty of customers. I was shopping on the back wall for my daughter when the manager literally comes up right on my shoulder trying to fix the clothes right where I was shopping.. like we are almost touching she was so close. So I take a step back from the wall so she can continue to fix the area since it was so important to fix where I was at. Then she says “is there something you needed?” As if I was in her way… I was literally shopping the area. I guess since I had other shopping bags she may have thought that I was stealing and on top of that, I’m black. There was plenty of other areas to fix but she felt it necessary to be right under me, literally. She said she was getting the extra hangers.. yea, ok. Made my experience terrible and ruined my day. I was shopping for my daughter for Christmas bc she loves baggy jeans. I did buy one pair but intended on buying more. I was only in the store for 2 mins.
• JF

  Julie Fison

  Nov 5, 2025
  5.0
  Best customer service I’ve had in a long time. Everyone we spoke to from walking in, to assisting with an exchange and the fitting room was kind and very helpful. I will be shopping at this location again.
• JJ

  Justin

  Oct 19, 2025
  5.0
  We had an excellent experience at AE today 10/18/2025. Both staff members we worked with were incredibly helpful! Although I did not catch the name of the first associate, Ms. Katrina was absolutely fantastic. She delivered outstanding service, expertly guiding my daughter to the perfect pair of jeans. Despite the store being super busy, her patiences and exceptional service made our shopping experience wonderful.
• SL

  Shelly Longley

  Aug 14, 2025
  5.0
  Very good customer service! Although only a few customers in the store, there were 4 employees on the floor working so made it easy for them to keep up. The gal who helped me was knowledgeable about their products and helped me find the right size and fit and even had what I wanted shipped to my home since they didn't have it in stock and I was there for a pickup that didn't work out and got exchanged. This was my first time there. Prices are a bit high, but good quality products, so I'll be willing to buy again when another sale comes around. This store is located in the middle of the mall a fee stoes down from Macy's towards Penneys, so parking somewhere in the middle would make an in and out experience easier.

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