Many customers expressed dissatisfaction with the high prices of items, often comparing them to new retail prices, and felt that items should be cheaper given they are donated.
Store Condition
The store was frequently described as chaotic and messy, making it difficult for customers to shop comfortably.
Customer Service
Feedback highlighted inconsistent customer service, with some staff being friendly and helpful while others were reported as rude or unhelpful.
Lack of Facilities
Customers were frustrated by the absence of public restrooms, which has been a long-standing issue.
Selection Variety
Despite the complaints, many customers appreciated the large selection of items available, noting that it can be a treasure hunt for good finds.
KR
K R
4 days ago
4.0
This place is huge. They can have some good prices but they also price things more than their original sticker price - which is incredibly insulting to see the GW price MORE than the OG price. But like I said, lots of good prices if you’re willing to spend the time going through all the racks. Gotten a fair amount of clothing pieces that were under $5.
MS
Maciel SMGALO
6 days ago
1.0
I got charge for extra stuff.
I was in a hurry because I needed to used the bathroom and they have no bathroom.
They charge me not for one extra item . For freaking 3!!!!!!
Cashier name is Claude
This makes me very upset
I even donated $5
DM
Danielle Martin
6 days ago
4.0
This is one of the best goodwills around, they definitely have better prices thats for sure. A lot of goodwills and value villages over price their donations! Which is why i take my donations to St Vincent de Paul.
KD
Kristina Davis
Feb 18, 2026
1.0
It's actually really funny because everyone is saying the same thing and every response from the Goodwill is "We are looking into this and trying to make the experience better for our shoppers" when in reality, you aren't doing anything to fix any of this. The bathrooms have been shut down for about a year... They've even blocked them with larger furniture pieces so no one can see them, not even letting children use them. The prices are getting way worse. The cashier has argued with me on multiple occasions...one item from the dollar tree literally said $1.25 on the package and she tried to price it at $5.99 when I reminded her IT LITERALLY had the $1.25 all she said was "So you don't want it?" And another time there was a set of dishes that had a tag of $9.99 and she said it wasn't right and was actually $35. For a set of used dishes. I asked for a manager who didn't give them to me at the $9.99 that they were, so asking to speak to a manager gets you nowhere..stop suggesting it. Honestly Goodwill if I were you and wanted to keep your customers I would consider a change in management and policies. You put door codes on the bathroom for a reason. Just don't give them to anyone. Or have a bathroom attendant, but your store is too big for people to shop in without having a bathroom. If your prices weren't so high maybe more people would shop and you would actually make more money for the supposed "job training" that I have literally never seen at any of your stores and I have been to most of them in Washington state. When I see people in Facebook groups in other state talk about getting something at the Goodwill for ACTUAL thrift store prices it makes me embarrassed for the prices in your store.
AR
Adria Ann Ridolfi
Feb 14, 2026
5.0
Always had a great experience donating. The staff are super friendly. I don't think people should complain about prices in general at a thrift store. Some of the goods are like new and it's a lot of work for staff to sort and organize, clean all the goods and maintain a store with heavy traffic. Seems like it would be harder than working at a "regular" retail store, honestly.. and it's a great service and with some thrift stores like Goodwill the money goes to a good cause, helping people. It's a great cause and to complain about pricing is so petty in my opinion. It's a donation versus throwing money into the big box stores where the mark up goes to corporate.
What are the regular store hours for Seattle Goodwill?
Seattle Goodwill is open daily from 10:00 AM to 8:00 PM.
Are the drive-through donation hours different from the regular store hours?
Yes, the drive-through donation hours are from 10:00 AM to 7:00 PM daily, which is one hour earlier than the store closing time.
Where is Seattle Goodwill located?
Seattle Goodwill is located at 1400 S Lane St, Dearborn, Seattle, WA 98144, US.
Does Seattle Goodwill accept electronic payments?
Yes, Seattle Goodwill accepts debit cards and mobile NFC payments; cash is not required.
Is there wheelchair accessible parking available at Seattle Goodwill?
Yes, wheelchair accessible parking is available at Seattle Goodwill.
Can I recycle clothing and electronics at Seattle Goodwill?
Yes, Seattle Goodwill offers recycling services for clothing and electronics.
Does Seattle Goodwill offer in-store shopping and require appointments?
Seattle Goodwill offers in-store shopping and does not require appointments for visits.
What nearby stores can I visit along with Seattle Goodwill?
Nearby you can find Goodwill eBay Pick Up, Goodwill Seattle Flagship antique store, King’s Oriental Foods supermarket, and ThaiVietZhong food grocery store.
Are there any nearby restaurants or cafes near Seattle Goodwill?
Yes, near Seattle Goodwill there are restaurants and cafes such as Humble Pie pizza restaurant, Hello Em Viet Coffee & Roastery, and Starbucks coffee shop.
What community and social service organizations are near Seattle Goodwill?
Nearby, you can find community centers like Little Saigon Creative, Friends Of Little Saigon, Somos Seattle, Neighborhood House, OneAmerica, and Community For Youth.
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