Customers consistently reported long wait times and inefficiencies in the donation drop-off process, often taking over 30 minutes to an hour.
Pricing Issues
Many reviews highlighted that prices for used items are perceived as excessively high, sometimes even higher than new retail prices.
Store Organization
The store was described as disorganized and chaotic, making it difficult for customers to shop effectively.
Customer Service
While some staff were noted as friendly and helpful, there were numerous complaints about rude or unhelpful interactions, particularly from loss prevention.
Product Selection
Customers appreciated the variety of items available, especially in certain categories like kitchenware and puzzles, but noted that clothing selection was often picked over.
MG
Milo Gambit
2 days ago
1.0
There were at least 4 men sleeping in their farthest parking lot in their cars one of which was staring at me aggressively when I got out of my car. After standing in a long line there is only one person there who can process returns so I had to wait again. When she was finally available she didn't say a single word to me. I had not shopped here for a couple of years and now I remember why. Why isn't there a return line? The dressing rooms are notoriously difficult to use so I was counting on being able to return items that didn't fit. Is it just Mondays that are so awful in there?
RG
Renee G.
4 days ago
1.0
Super Rude Staff, Russell Is A Terrible Unfriendly Manager And Treats Customers Very Unprofessional, I Used To Go Often To Spend Considerably, NOT ANYMORE UNTIL THEY CHANGE STAFF.
NL
Nathan Lambert
Feb 21, 2026
5.0
Really odd experience. I don’t know why they’re so controlling about me dumping my clothes in a bin. I love donating clothes. Not like this.
EDIT: Thanks for the support.
SS
Sophia
Feb 21, 2026
2.0
Checkout guy was super nice but fitting room people need to stop letting people try on tons of clothes in the 5 items or less rooms! It makes the wait time so long to try on..
AT
Anthony Tong
Feb 16, 2026
2.0
Why is the donation line so slow? It took ~30minutes for 6 cars to donate some pretty small items.
What are the standard opening hours for Ballard Goodwill?
Ballard Goodwill is open daily from 10:00 AM to 8:00 PM.
Does Ballard Goodwill offer drive-through service, and what are the hours?
Yes, Ballard Goodwill has drive-through hours from 10:00 AM to 7:00 PM every day of the week.
What is the physical address of Ballard Goodwill?
The address is 6400 8th Avenue Northwest, Ballard, Seattle, WA 98107, USA.
Is Ballard Goodwill wheelchair accessible?
Yes, wheelchair accessible parking is available at Ballard Goodwill.
Does Ballard Goodwill accept debit card and mobile NFC payments?
Yes, Ballard Goodwill accepts debit card and mobile NFC payments; cash is not required.
Can I recycle clothes or electronics at Ballard Goodwill?
Yes, Ballard Goodwill offers recycling for clothing and electronics.
Where can I find more information or shop online for Ballard Goodwill?
You can visit their website at https://evergreengoodwill.org/locations/2-ballard to shop or donate.
What nearby dining options are close to Ballard Goodwill?
Nearby restaurants include The Blue Glass, Crash Landing Pizza, and 206 Pizza, perfect for grabbing a meal before or after your visit.
Are there any nearby wellness or medical centers near Ballard Goodwill?
Yes, Ballard Wellness Clinic and Stone Turtle Health are nearby if you need health and medical services in the area.
What nearby transportation or retail spots can help me get to Ballard Goodwill or complement my visit?
Surrounding Ballard Goodwill are laundry services like Lunar Laundry, auto repair at Cloud Electronics, and unique retail stores like The Sneakery shoe store, providing convenience and complementary services.
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