Brand Certified
Smart Start Ignition Interlock
4.9(20 reviews)
Certified by Smart Start Ignition Interlock • Apr 05, 2026
Business Details
278 Wellsian Way, Richland, WA
99352, United States
Certified by Smart Start Ignition Interlock • Apr 05, 2026
(509) 415-3790
Certified by Smart Start Ignition Interlock • Apr 05, 2026
https://www.smartstartinc.com/locations/ignition-interlock-washington-richland-278-wellsian-way-99352/?utm_source=locations-organic&utm_campaign=5141&utm_medium=dynamic
Certified by Smart Start Ignition Interlock • Apr 05, 2026
About
Certified by Smart Start Ignition Interlock • Apr 05, 2026
Safety Equipment SupplierAuto Accessories StoreSmart Start US
Smart Start is the #1 Ignition Interlock Device provider in Richland with same-day installation available for your vehicle. We’re a convenient and affordable Washington IID supplier located in James J. Lawless Park at 1351 Wyman St with mobile services and price matching available to give you the best value. Our reliable customer service experts and licensed technicians will make your IID device experience quick & low stress. Smart Start is ready to schedule your Ignition Interlock Device installation in Richland. Call our James J. Lawless Park location & talk to a Program Advisor, who will help you schedule an appointment for your IID installation, calibration or removal.
Details
- Credit cardAvailable
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- Onsite servicesAvailable
Location
Certified by Smart Start Ignition Interlock • Apr 05, 2026
Hours
Certified by Smart Start Ignition Interlock • Apr 05, 2026
Monday9:00 AM - 5:30 PM
Tuesday9:00 AM - 5:30 PM
Wednesday9:00 AM - 5:30 PM
Thursday9:00 AM - 5:30 PM
Friday9:00 AM - 5:30 PM
SaturdayClosed
SundayClosed
Reviews
4.9
20 reviews
5 stars
18
4 stars
2
3 stars0
2 stars0
1 star0
- YCYelena Chmil6 days ago5.0Not a fan of the Smart Start team themselves- worst customer service and can never get anything that i need ressolved. CHUCK on the other hand at the service center - is AAMMMAAZING always helpful and always does his best to get to the bottom of whatever the issue is
- PBPeggy BuxtonJan 9, 20265.0Super nice, helpful, quick and gets the job done
- JMjustin mcclellanMar 22, 20255.0Very helpful, fast, and friendly service.
- MBMary BurkheadNov 28, 20224.0Everyone was very nice. Chuck explained how it all works & made sure I felt comfortable with the device. My only suggestion is that when a person ask the duration of an installation that the answer is more on point than "1 hr" when actually I was there over 2 - which is fine, I just needed to know in advance.
- LFLuis FloresJul 6, 20225.0Super friendly and explained everything well really appreciated their help!
Frequently Asked Questions About Smart Start Ignition Interlock
What is an Ignition Interlock Device (IID)?
An Ignition Interlock Device is a piece of equipment that tests your alcohol level and prevents you from driving your vehicle if that alcohol level exceeds a set point.
Do I have to make an appointment for an installation?
You must schedule an appointment to install an Ignition Interlock Device. An appointment ensures that we have all the information needed to provide exactly what you need to fulfill your restricted driving requirements. If you are looking for an appointment today, call us! Same-day installation or service appointments may be available in some cases.
Are there any fees?
The overall cost of an Ignition Interlock Device varies depending on location, provider, requirements, and the duration of the restricted driving program. We’ll always be upfront about the costs, with no hidden charges or fees.
Do you have any programs with financial assistance based on need?
There are programs that provide financial assistance for an Ignition Interlock depending on location and circumstances. If you are wondering if you qualify, feel free to call us. If we cannot answer your specific question, the authority requiring the Ignition Interlock will know how to help.
Can I make a payment in cash?
Our locations do not accept cash payments but the Smart Start Client Portal app makes it easier than ever for customers to review and make payments right from their computer, tablet or smartphone! With the Client Portal, you can manage various options like enabling autopay, reviewing past charges and deciding how often you pay, all in one place.
What if I need to have my vehicle repaired?
Each state has specific requirements and procedures for the mechanic to follow on cars that need to be serviced. Please contact us for further instructions.
Can I go to any Smart Start location for service?
We have thousands of service centers in the U.S. and internationally. Our website provides you information about each of these locations and which one is available to meet your needs.
Who should I contact if I am dissatisfied?
You can file an incident report online on our website or call us and let us know how we can do better. Our customers are valued and appreciated, and feedback helps us improve.
What do I need to bring to my installation?
Bring a photo ID and proof of residence in the form of a document verifying your address. You may also be asked to bring any documents that pertain to your case, depending on the state in which you or your program are located. If any other documents are required, one of our friendly Program Advisors will let you know.
How do I know if Smart Start's devices are compliant with my program?
Smart Start is a NHTSA certified Ignition Interlock provider, so we’re able to meet all of the alcohol monitoring authority’s requirements to ensure that you’re compliant within your state or county.
How often does my Ignition Interlock Device need to be serviced?
You will be asked to bring your Ignition Interlock Device in for regularly scheduled services. Call our knowledgeable Customer Care Center to find out how often your IID will need to be serviced at (800) 831-3299.
What do I need for removal?
Requirements will differ by state, but generally your state authority must grant removal authorization before you can have your IID removed. You will then need to fill out the Device Removal Request form on our website and upload any official documentation that may be required to authorize the removal.
Do I need an Interlock Device on all of my vehicles?
Some states will require that you have an Ignition Interlock Device installed on all cars registered to you, but most states will just require that whichever vehicle you drive have an IID installed. Check with your state authority to see if you will need an IID installed on all of your cars.
Does the Interlock Device mess up or hurt my vehicle?
No, Smart Start's Ignition Interlock Device (IID) will not hurt your vehicle in any way. Our service technicians are the best in the business and are able to install on all vehicles, even hybrids and electric cars!
How long does it take to install an Ignition Interlock Device?
The time required for an Interlock installation will depend on your type of vehicle but we recommend blocking off at least two hours to make sure you are prepared to not miss any other appointments or work.
Where can I find an Ignition Interlock Device?
It’s easy to find the nearest Smart Start location on Google or on our online service center search tool. Go to the Locations tab on our website and enter your zip code into the search bar.
How do I use an Interlock Device?
Using a Smart Start Ignition Interlock is easy! When prompted, blow into the device for a few seconds until you hear a click that signals the test is complete.
How much does an Ignition Interlock Device cost?
Exact IID prices will vary by state, but you can find our current pricing on our Ignition Interlock Cost page on our website. Our expert Program Advisors are also available to provide you a custom quote and schedule your installation today!
How does an Interlock Device work?
When you blow into your Ignition Interlock Device, you're providing a breath test sample in order to start the vehicle. The device then measures your Breath Alcohol Concentration (BrAC), and will either say that you passed, need to retest, or failed. You will be asked to take rolling retests throughout your drive.
What can breathalyzers detect?
Breathalyzers only measure your Breath Alcohol Concentration (BrAC).
Is an Ignition Interlock the same as a breathalyzer?
Ignition Interlock and handheld breathalyzers both test your Breath Alcohol Concentration (BrAC), but an Ignition Interlock Device is only installed in vehicles and prevents the car from starting if there is alcohol detected. A handheld breathalyzer only detects alcohol and may tell you the concentration.
Can I unplug my Ignition Interlock?
Check with your state authority to see if you are allowed to unplug your Ignition Interlock before doing so.
Can someone else drive my car?
Yes, but whoever is driving the vehicle MUST take a breath test and pass before driving. Any failed test will still be your responsibility.
How do I schedule an appointment at a service center?
Although Smart Start strives to accommodate each customer’s schedule as best we can, you must schedule an appointment to install an Ignition Interlock Device. An appointment ensures that Smart Start has all the relevant information for you and can provide exactly what you need to fulfill your restricted driving requirements.You can fill out our online form to schedule an appointment, or call (800) 831-3299 to speak with a trusted Smart Start Program Advisor today. In some cases, same-day installation appointments may even be available.
How long does the Ignition Interlock installation take?
Ignition Interlock installation will usually only take a couple of hours. Smart Start recommends blocking off at least two hours for your appointment. At some locations, you may be able to drop your vehicle off and pick it back up once installation is complete.Please note that installation time can vary depending on the make and model of your vehicle, and may take longer for electric and hybrid vehicles. If you have any questions about your appointment or installation, contact a Program Advisor at (800) 831-3299!
Are there additional fees applied to do a same-day installation for my IID?
There are no fees to accommodate same-day Ignition Interlock installations. To find out the exact Ignition Interlock price in your state, call (800) 831-3299. A Smart Start Program Advisor will help you determine the exact amount for your area of residence, but know that we always strive to give you the best value and the lowest cost in your total Ignition Interlock package.
What kind of vehicle can an Ignition Interlock Device be installed on?
Smart Start’s Ignition Interlock Devices can be installed on most vehicles, including many electric and hybrid vehicles. Smart Start's Interlock Devices are also compatible with some motorcycles. If you have questions about installation, reach out to our Program Advisors at (800) 831-3299!
What are the operating hours of Smart Start Ignition Interlock in Richland?
Smart Start Ignition Interlock in Richland is open Monday through Friday from 9:00 AM to 5:30 PM and is closed on Saturdays and Sundays.
Do I need to make an appointment to install an Ignition Interlock Device at this location?
Yes, you must schedule an appointment for installation to ensure all necessary information is gathered. Same-day installation may be available in some cases.
What forms of payment does Smart Start Ignition Interlock accept?
They accept Mastercard and Visa credit or debit cards. Cash payments are not accepted at this location, but payments can be made easily via the Smart Start Client Portal app.
Where is Smart Start Ignition Interlock located in Richland?
It is located at 278 Wellsian Way in Richland, Washington 99352, within the James J. Lawless Park neighborhood.
Can Smart Start Ignition Interlock devices be installed on electric or hybrid vehicles?
Yes, their licensed technicians can install Ignition Interlock Devices on most vehicles, including electric and hybrid models.
How long does it typically take to install an Ignition Interlock Device?
Installation usually takes about two hours, though time may vary depending on your vehicle type, especially for electric and hybrid cars.
What nearby services could be useful when visiting Smart Start Ignition Interlock?
Nearby services include Garrett Electric for electrical needs, Kastl Express LLC for home services, and G And M Machine for automotive repair, which might be convenient for vehicle maintenance.
Are there any nearby entertainment or shopping options near the Smart Start location?
Yes, customers can visit the Academy of Children's Theatre for performances or explore shopping at The Bunker Tactical and Community Thrift - Richland, all located nearby for after your visit.
What parks or outdoor areas are close to Smart Start Ignition Interlock?
James J. Lawless Park surrounds the Smart Start location, and Goethals Park is also nearby, offering outdoor recreational options.
Which phone number should I call to schedule an appointment or get more information?
You can call the local number at +1 509-415-3790 or the toll-free number at +1 800-831-3299 to speak with a Smart Start Program Advisor.
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