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Safety Equipment SupplierAuto Accessories StoreSmart Start US
Smart Start is the #1 Ignition Interlock Device provider in Mountlake Terrace with same-day installation available for your vehicle. We’re a convenient and affordable Washington IID supplier located in Ballinger at 5601 244th St SW with mobile services and price matching available to give you the best value. Our reliable customer service experts and licensed technicians will make your IID device experience quick & low stress. Smart Start is ready to schedule your Ignition Interlock Device installation in Mountlake Terrace. Call our Ballinger location & talk to a Program Advisor, who will help you schedule an appointment for your IID installation, calibration or removal.
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Location
Smart Start Ignition Interlock
5601 244th St SW, Mountlake Terrace, WA
98043, United States
Hours
Reviews
3.6
34 reviews
5 stars
17
4 stars
6
3 stars0
2 stars
1
1 star
10
- RLRoberto LimaSep 16, 20251.0Rude and don’t seem to care at the shop and at the smart team when calling them. Some of the folks are kinda friendly in a way as long as you don’t have a complaint. Hidden fees when installing Charge wrong amounts (always more, never less) and to fix you have to waste hours calling smart start to fix the issue. Constantly increasing costs whenever they want and charge shop fee on top of what you’re already paying to smart start. That fee increased double the initial cost in less than a year. Installation not professional at all, my steering wheel makes a clunking sound because they left the box hanging and it hits the steering shaft. The equipment is not in good condition and they knowingly install them anyways, when an issue arises they blame it on your car or on you for not taking care of the equipment but they know they installed damaged devices. If you get a false error they will assume it’s your fault even though the device it’s internally damaged from the beginning. You will have to pay for recalibration and resetting even if it wasn’t your fault. When calling the number for customer service they make you wait long times and when finally respond, they switch you to other persons or just hang up on you without resolving. The whole system seems to redirect you like a funnel and you always end up speaking with someone who is going to take your payment for the next months of service. Not helpful at all. When they overcharge you, they don’t refund your money, they preposterously tell you it will be used as a credit for the next months. Unfortunately this type of people just take advantage of the situation we end up by being responsible trying to comply with dmv or court conditions. It’s a big scam.
- CHCatie HudsonFeb 10, 20252.0I can NEVER SEEM TO GET THRU TO ANYONE! It’s crucial that I can reach someone if my car is going to lock me out before I get off work but the wait time in the call always says that the estimated wait time is more than 10 minutes but no one even answers after 40 minutes waiting They have a chat feature that no one responds to either- The customer service is so much better than other companies that I’ve dealt with but I need to actually reach them first! It’s just ridiculous. Rant over.
- CBChristina BeesonSep 21, 20235.0They are super professional and very very kind and knowledgeable! Great place and wonderful staff.
- JJJeffJul 7, 20231.0The auto shop that installed the Ignition Interlock in my car is now out of business. Thank you 🙏 Jesus!🙏 My car started successfully exactly three times after the ignition Interlock device installation service. It hasn't worked in about three years since. I'll have to tow my car to a service center for repairs. 2012 Toyota Prius V Prime
- JPJeremy PearstonJul 20, 20214.0Always fast,never any issues.
Frequently Asked Questions About Smart Start Ignition Interlock
What is an Ignition Interlock Device (IID)?
An Ignition Interlock Device is a piece of equipment that tests your alcohol level and prevents you from driving your vehicle if that alcohol level exceeds a set point.
Do I have to make an appointment for an installation?
You must schedule an appointment to install an Ignition Interlock Device. An appointment ensures that we have all the information needed to provide exactly what you need to fulfill your restricted driving requirements. If you are looking for an appointment today, call us! Same-day installation or service appointments may be available in some cases.
Are there any fees?
The overall cost of an Ignition Interlock Device varies depending on location, provider, requirements, and the duration of the restricted driving program. We’ll always be upfront about the costs, with no hidden charges or fees.
Do you have any programs with financial assistance based on need?
There are programs that provide financial assistance for an Ignition Interlock depending on location and circumstances. If you are wondering if you qualify, feel free to call us. If we cannot answer your specific question, the authority requiring the Ignition Interlock will know how to help.
Can I make a payment in cash?
Our locations do not accept cash payments but the Smart Start Client Portal app makes it easier than ever for customers to review and make payments right from their computer, tablet or smartphone! With the Client Portal, you can manage various options like enabling autopay, reviewing past charges and deciding how often you pay, all in one place.
What if I need to have my vehicle repaired?
Each state has specific requirements and procedures for the mechanic to follow on cars that need to be serviced. Please contact us for further instructions.
Can I go to any Smart Start location for service?
We have thousands of service centers in the U.S. and internationally. Our website provides you information about each of these locations and which one is available to meet your needs.
Who should I contact if I am dissatisfied?
You can file an incident report online on our website or call us and let us know how we can do better. Our customers are valued and appreciated, and feedback helps us improve.
What do I need to bring to my installation?
Bring a photo ID and proof of residence in the form of a document verifying your address. You may also be asked to bring any documents that pertain to your case, depending on the state in which you or your program are located. If any other documents are required, one of our friendly Program Advisors will let you know.
How do I know if Smart Start's devices are compliant with my program?
Smart Start is a NHTSA certified Ignition Interlock provider, so we’re able to meet all of the alcohol monitoring authority’s requirements to ensure that you’re compliant within your state or county.
How often does my Ignition Interlock Device need to be serviced?
You will be asked to bring your Ignition Interlock Device in for regularly scheduled services. Call our knowledgeable Customer Care Center to find out how often your IID will need to be serviced at (800) 831-3299.
What do I need for removal?
Requirements will differ by state, but generally your state authority must grant removal authorization before you can have your IID removed. You will then need to fill out the Device Removal Request form on our website and upload any official documentation that may be required to authorize the removal.
Do I need an Interlock Device on all of my vehicles?
Some states will require that you have an Ignition Interlock Device installed on all cars registered to you, but most states will just require that whichever vehicle you drive have an IID installed. Check with your state authority to see if you will need an IID installed on all of your cars.
Does the Interlock Device mess up or hurt my vehicle?
No, Smart Start's Ignition Interlock Device (IID) will not hurt your vehicle in any way. Our service technicians are the best in the business and are able to install on all vehicles, even hybrids and electric cars!
How long does it take to install an Ignition Interlock Device?
The time required for an Interlock installation will depend on your type of vehicle but we recommend blocking off at least two hours to make sure you are prepared to not miss any other appointments or work.
Where can I find an Ignition Interlock Device?
It’s easy to find the nearest Smart Start location on Google or on our online service center search tool. Go to the Locations tab on our website and enter your zip code into the search bar.
How do I use an Interlock Device?
Using a Smart Start Ignition Interlock is easy! When prompted, blow into the device for a few seconds until you hear a click that signals the test is complete.
How much does an Ignition Interlock Device cost?
Exact IID prices will vary by state, but you can find our current pricing on our Ignition Interlock Cost page on our website. Our expert Program Advisors are also available to provide you a custom quote and schedule your installation today!
How does an Interlock Device work?
When you blow into your Ignition Interlock Device, you're providing a breath test sample in order to start the vehicle. The device then measures your Breath Alcohol Concentration (BrAC), and will either say that you passed, need to retest, or failed. You will be asked to take rolling retests throughout your drive.
What can breathalyzers detect?
Breathalyzers only measure your Breath Alcohol Concentration (BrAC).
Is an Ignition Interlock the same as a breathalyzer?
Ignition Interlock and handheld breathalyzers both test your Breath Alcohol Concentration (BrAC), but an Ignition Interlock Device is only installed in vehicles and prevents the car from starting if there is alcohol detected. A handheld breathalyzer only detects alcohol and may tell you the concentration.
Can I unplug my Ignition Interlock?
Check with your state authority to see if you are allowed to unplug your Ignition Interlock before doing so.
Can someone else drive my car?
Yes, but whoever is driving the vehicle MUST take a breath test and pass before driving. Any failed test will still be your responsibility.
How do I schedule an appointment at a service center?
Although Smart Start strives to accommodate each customer’s schedule as best we can, you must schedule an appointment to install an Ignition Interlock Device. An appointment ensures that Smart Start has all the relevant information for you and can provide exactly what you need to fulfill your restricted driving requirements.You can fill out our online form to schedule an appointment, or call (800) 831-3299 to speak with a trusted Smart Start Program Advisor today. In some cases, same-day installation appointments may even be available.
How long does the Ignition Interlock installation take?
Ignition Interlock installation will usually only take a couple of hours. Smart Start recommends blocking off at least two hours for your appointment. At some locations, you may be able to drop your vehicle off and pick it back up once installation is complete.Please note that installation time can vary depending on the make and model of your vehicle, and may take longer for electric and hybrid vehicles. If you have any questions about your appointment or installation, contact a Program Advisor at (800) 831-3299!
Are there additional fees applied to do a same-day installation for my IID?
There are no fees to accommodate same-day Ignition Interlock installations. To find out the exact Ignition Interlock price in your state, call (800) 831-3299. A Smart Start Program Advisor will help you determine the exact amount for your area of residence, but know that we always strive to give you the best value and the lowest cost in your total Ignition Interlock package.
What kind of vehicle can an Ignition Interlock Device be installed on?
Smart Start’s Ignition Interlock Devices can be installed on most vehicles, including many electric and hybrid vehicles. Smart Start's Interlock Devices are also compatible with some motorcycles. If you have questions about installation, reach out to our Program Advisors at (800) 831-3299!
What are the operating hours for Smart Start Ignition Interlock in Mountlake Terrace?
Smart Start Ignition Interlock is open Monday through Friday from 8:00 AM to 5:00 PM, and on Saturday from 8:00 AM to 4:00 PM. The location is closed on Sundays.
How can I schedule an appointment for Ignition Interlock Device installation?
You can schedule an appointment by calling Smart Start Ignition Interlock or using their online service to book. Same-day installation appointments may be available in some cases.
What payment methods are accepted at Smart Start Ignition Interlock?
Smart Start accepts payment via Mastercard and Visa credit or debit cards. Cash payments are not accepted, but you can use the Smart Start Client Portal app for convenient online payments.
What do I need to bring to my Ignition Interlock Device installation appointment?
Please bring a photo ID, proof of residence, and any documents related to your case or state requirements. A Program Advisor will inform you if additional documents are needed.
Are your Ignition Interlock Devices compatible with all vehicle types?
Yes, Smart Start’s Ignition Interlock Devices can be installed on most vehicles, including many electric and hybrid cars and some motorcycles.
Where is Smart Start Ignition Interlock located in Mountlake Terrace?
The location is at 5601 244th St SW, in the Ballinger neighborhood of Mountlake Terrace, WA 98043.
What nearby places can I visit around Smart Start Ignition Interlock?
Nearby you can visit Diorè Espresso for coffee, Gateway Auto Repair for vehicle services, and The Getaway Tavern if you're looking for food and drinks before or after your visit.
Are there convenient auto repair services near Smart Start Ignition Interlock?
Yes, Mountlake Terrace Spoken Auto Repair and Dave's Auto Service are nearby, offering automotive repairs which can complement your need for Ignition Interlock Device services.
Can I grab a quick coffee or snack near Smart Start Ignition Interlock?
Absolutely, Diorè Espresso and ampm convenience store are nearby where you can enjoy coffee or grab snacks.
How do the nearby gas stations and convenience stores like ARCO and E-Z Corner Mart support customers visiting Smart Start Ignition Interlock?
These nearby gas stations and convenience stores provide easy access for refueling your vehicle and purchasing essentials before or after your Ignition Interlock appointment.