Many customers expressed dissatisfaction with the high prices of items, often comparing them unfavorably to new retail prices.
Cleanliness and Organization
The store is frequently noted for being clean and well-organized, contributing to a positive shopping experience.
Customer Service
While some reviews mention friendly and helpful staff, there are also complaints about rude behavior and poor service during busy times.
Donation Process
Customers reported frustrations with the donation process, including long wait times and inconsistent acceptance of items.
BL
B L
Jan 26, 2026
1.0
I’ve never been to a more expensive Goodwill than this one, and I have been to a lot of them. I get that they’re trying to get money for their job training program but the whole point of thrifting is to find deals, not pay the same (or more) as consignment or online. Charging $100 for a dress that you got for free is insane. Charging $50 for a BASKET you got for free is robbery. Charging $40 for a small statue that was donated, for free, is totally wild. I truly hope whoever is doing the pricing at this store considers pricing items lower because the prices at this particular store are beyond unfair. It’s a Goodwill not a consignment store. The job training program can still receive plenty of money without ripping off your customers. And no, I won’t be asking for a price reduction if 90% of what is in the store is more expensive than even the Seattle and Bellevue Goodwills. It’s not fair to put it on the customer when it’s the pricing manager who is over pricing the vast majority of items in the store.
SH
Shelly Holland
Dec 31, 2025
5.0
Sooooo many cute shoes in size 71/2 on Monday! (Which happened to be $1.99 tag day.) Just saying! 👡
SR
shayla roxs
Dec 19, 2025
1.0
Expensive for items that are not even worth the price, very hard to negotiate with them when items are dirty to get a small discount, employees are not very friendly either.
DL
Danielle Di Lucca
Dec 12, 2025
3.0
Definitely short-staffed during my most recent visit. Plus, the cashier was constantly touching her face and neck, which from my training would indicate someone who has not been skillfully trained to behave in a polite manner consistent with working with the public. Not to mention how downright unsanitary it is. I was not impressed.
JH
Jane Heney
Nov 22, 2025
5.0
The parking lot was full. Lots of people inside shopping. The place looked clean and lots of Christmas stuff (including Christmas 🎄 trees) for sale
The only real problem I seen was clothes sizing is really off. Best to check thru all sizes. Also there was a long line of Cars (I believe)were dropping off donations. Good place to check out 😊👍
Prices were fair.
What are the regular store hours for Monroe Goodwill?
Monroe Goodwill is open daily from 10:00 AM to 8:00 PM.
When is the drive-through service available at Monroe Goodwill?
Drive-through hours are from 10:00 AM to 7:00 PM every day of the week.
Where is Monroe Goodwill located?
Monroe Goodwill is located at 14751 Chain Lake Rd in Monroe, WA 98272, United States.
Does Monroe Goodwill accept donations?
Yes, Monroe Goodwill accepts donations and encourages you to shop or donate today via their website.
What payment methods are accepted at Monroe Goodwill?
Monroe Goodwill accepts debit cards and mobile NFC payments; cash is not required.
Is Monroe Goodwill wheelchair accessible?
Yes, Monroe Goodwill has wheelchair accessible parking available.
Does Monroe Goodwill offer in-store shopping?
Yes, Monroe Goodwill provides in-store shopping services.
Which nearby places can I visit before or after shopping at Monroe Goodwill?
You might want to visit Goodwill Industries International, Inc., Highlander NW for deck and railing sales, or Monroe Crafting for arts and crafts nearby.
Are there nearby services to help with home maintenance around Monroe Goodwill?
Yes, nearby you'll find Renew Electric, BG Master Landscaping, and Pacific Home Maintenance for various home services.
What local fitness or health options are close to Monroe Goodwill?
You can visit Pursuit Fitness, Healthy Family Chiropractic, and Yin and Yang Massage for fitness and health services near Monroe Goodwill.
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