Nordstrom Alderwood Mall

Reviews

• KC

  Kathleen Croll

  Feb 22, 2026
  5.0
  The Alderwood staff are always professional and keep me coming back. I appreciate all their work.
• IL

  Ingrid Lid

  Feb 21, 2026
  5.0
  Christian at the free people counter was the best helped me and my family out with everything, very nice that man deserves a raise!
• EJ

  Eugene Joo

  Feb 17, 2026
  1.0
  I recently visited Nordstrom with an item I purchased years ago that was never worn. I simply wanted to explore possible alternative options, as my mom has left the jacket sitting in closet for years and it is a pricey jacket (over 900 dollars MSRP) I fully understand that, given the time since purchase, a return or exchange may not be possible. That wasn’t the main issue. What was disappointing was the customer service experience in the kids department. The male department manager and another female associate were rude and dismissive from the start. Before taking the time to understand my concern, it felt as though they were more focused on questioning whether the item was stolen and whether helping me would benefit their internal goals. As someone who previously worked for Nordstrom, I expected a higher standard of service. Even if the answer is “no,” there’s a way to communicate that with professionalism and care. Unfortunately, this experience has changed how I view the brand. I’ll be taking my business elsewhere and will encourage my friends and family to consider other options as well.
• ST

  Skyler Thompsen

  Feb 12, 2026
  2.0
  Cologne lady told me to stop testing the tester colognes they had out because “her head hurt” complete joke of customer service and blatantly rude. How do you expect a customer to pick which cologne they want if there not aloud to smell the tester’s YOUR establishment left out to be sampled. I am a regular customer here and have bought tons of fragrances here in the passed without an issue the lady who was disrespectful was a lady with an accent the other lady is always nice
• HP

  Hristina Popova

  Jan 31, 2026
  2.0
  I asked if a jacket came in petite sizes. The associate was very confused and said yes, it comes in XXS. Then I had to explain that petites is a whole different size range for shorter folks, at which point it turned out no, the jacket doesn't come in those sizes. It feels like associates should know that petite sizing exists??

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