Juanita Goodwill

3.9
601 reviews

About

Thrift StoreNon-Profit OrganizationDonations Center

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Juanita Goodwill
9826 NE 132nd St, Kirkland, WA
98034, United States

Hours

Reviews

3.9
592 reviews
5 stars
275
4 stars
154
3 stars
75
2 stars
20
1 star
68

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly, helpful, and efficient, especially during donation drop-offs.

Cleanliness

The store is generally reported as clean and well-organized, with some customers noting the cleanliness of the bathrooms.

Pricing Concerns

Numerous reviews expressed dissatisfaction with high prices, with some items being overpriced compared to new retail prices.

Donation Process

Customers frequently complained about the frustrating donation process, citing long wait times and inconsistent hours.

Selection Issues

While some found good items, many reviews mentioned a lack of variety and poor selection in key departments like men's clothing and electronics.
  • SQ
    Shannon Knauss Q.B.E.
    5 days ago
    3.0
    A small goodwill but generally well stocked but now they seem to be putting anything that might be good onto the online auction site. It is probably a corporate directive based on profit and greed but you would think that management might save some more things for their loyal walk in customers. They dont even have a case anymore for collectibles or anything they might put a higher price on. No more designer labels, better jewelry, sunglasses, antiques, purses, wallets, beauty products, the secret list of things they dont sell anymore is probably extensive. The days of finding a treasure are over. They have hired better eyes to make sure the good donations get sorted out and sent away. It is very obvious to long time shoppers. People still donate great stuff but who gets it? There is now a chain of people deciding where it gets spirited off to. Great for goodwill corporate but did the employees get raises when all shirts got priced to $9.99 -$12.99 ? Nope! Sure they give people minimum wage jobs but is it a dream job? Do employees ever feel the need to spirit away items or run their own resale business on the side, yep, everyday. I wont name names but every store has someone doing a side hustle. Treat your employees better and you could have better employees, not desperate and willing to break rules just to survive. It is nice that they employ developmentally challenged at donations, they follow rules better. Watch for the slick guy at donations and he will for sure be sorting on the side.
  • DR
    Daniela Ramos-Juarez
    Oct 19, 2025
    3.0
    Honestly i have found some amazing stuff but there 1 staff that just seem very unprofessional ( bullying my 3 year old) he was playing at the toy section and she started going off on him for playing but also our fault in timing we got there like 30 mins before closing but still her going after him just didnt sit with me cause im also a cashier and have never been complained or judge for going in a toddler like that.
  • GL
    Gary Love
    Oct 19, 2025
    3.0
    Not impressed with the prices or selection. Seemed to be pretty picked over.
  • TM
    Theresia McLynne
    Sep 9, 2025
    5.0
    What's great quick stop to donate items - and always friendly & helpful 👍
  • JJ
    Jessica
    Sep 7, 2025
    4.0
    Staff are nice, place is clean and well organized, just the selection feels meager for adult business casual.

Frequently Asked Questions About Juanita Goodwill

What are the regular store hours for Juanita Goodwill?

Juanita Goodwill is open daily from 10:00 AM to 8:00 PM.

When is the drive-through service at Juanita Goodwill available?

The drive-through is open every day from 10:00 AM to 7:00 PM.