Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Kennewick, WA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,591 reviews
5 stars
811
4 stars
428
3 stars
196
2 stars
61
1 star
95
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff performance is mixed; while some employees are praised for their helpfulness and kindness, others are reported as rude or unhelpful.
Store Condition
The store is generally described as clean and organized, but there are complaints about the condition of the bathrooms and clutter in some areas.
Product Selection
Customers appreciate the variety of products and good sales, though some express disappointment over limited selections in certain departments, particularly plus sizes.
Checkout Experience
Many reviews mention long wait times at checkout and difficulty finding assistance, leading to frustration among customers.
Pricing
Overall, customers find the prices reasonable and appreciate the clearance deals, although some items are considered overpriced.
- BGbetty guizarNov 13, 20255.0Lots of good sales and good coupons. Lots of savings
- TTTina ThompsonNov 8, 20254.0Lots of good deals although it was hard to find help when needed.
- KWkevin whiteSep 21, 20254.0Quick trip to get Senior photos.
- SDShawn DannarSep 16, 20253.0Small store, but good sales
- TLThomas LongwaterSep 16, 20251.0I was shopping in jewelry department when I heard a loud and hostile sounding Southern man's voice shouting Ashley! I looked around to find a what looked a man with his hands in his pockets rolling his shoulders shouting at employee "Ashley do you like your job?" The employee seemed to recognize him as a manger. The employee looked openly scare of this large southern man. If this is how a manager treats employees I will definitely tell my friends and family to stay away from this store. I will also be sharing my story on as many platforms as possible.
Frequently Asked Questions About JCPenney
What type of products does JCPenney in Kennewick offer?
JCPenney offers a wide selection of products including men's, women's, and kids' apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the operating hours for JCPenney in Kennewick?
JCPenney in Kennewick is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney Kennewick offer curbside pickup?
Yes, this location offers curbside pickup for your convenience.
What payment options are accepted at JCPenney Kennewick?
JCPenney accepts American Express, Visa, Mastercard, Discover, and checks as payment methods.
Is the JCPenney store in Kennewick wheelchair accessible?
Yes, the JCPenney store has a wheelchair accessible entrance.
Where is JCPenney located in Kennewick?
JCPenney is located at 1321 N Columbia Ctr Blvd, Suite #100, inside Columbia Center in Kennewick, WA 99336.
Are there beauty salons near JCPenney Kennewick where I can get treatments before or after shopping?
Yes, nearby beauty salons include Copper Moon Studio, MasterCuts, Hi-Tek Nails, Hair and Beauty By Missy, Sola Salon Studios, and Cured Hair & Nails, offering hair, nail, and beauty services.
Can I find other clothing stores close to JCPenney Kennewick?
Yes, nearby clothing stores include Hollister Co., LOFT, Victoria's Secret, American Eagle Outfitters, Maurices, and The Children's Place, providing various fashion options.
Are there dining options near JCPenney in Kennewick for a meal or snack?
Yes, nearby dining options include Mizu Sushi & Roll, Pearl Tea for bubble tea and smoothies, and Twigs Bistro and Martini Bar for American cuisine and drinks.
Does JCPenney Kennewick have any in-store beauty services?
JCPenney Kennewick features Sephora inside JCPenney, providing a range of beauty and skincare products and services.