Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Kennewick, WA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,607 reviews
5 stars
825
4 stars
429
3 stars
196
2 stars
61
1 star
96
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for rudeness and lack of assistance.
Store Condition
The store is generally reported as clean and organized, but there are complaints about the condition of the bathrooms and the clutter in some areas.
Product Selection
Customers appreciate the variety of products and good sales, but some express disappointment over limited selections in certain departments.
Checkout Experience
Many reviews mention long wait times at checkout and difficulty finding cashiers, leading to frustration among shoppers.
- TBTerry Burbach5 days ago5.0I had a nice experience today while looking for a big and tall fit. I was a bit turned around and Salvador helped me find an associate to help me. After finding my selection I proceeded to check out. Salvador was very engaging and even asked my name and occupation. His customer building skill we great and in a industry of retail he is a treasure not to be squandered. Thank you
- MGMercy GraceDec 31, 20251.0If I could give this place a zero stars, I would!!! This place has completely plummeted into to the sewer!! Their customer service is abhorrent and appalling, in that they're associates are entitled, disrespectful and disgraceful! I've worked at this store years ago, and there is no way that management would have EVER TOLERATED the behavior that these associates exhibited. I was treated with such disdain and such disrespect by both the associates and store manager, that I will NEVER step foot in the store again. Their self entitled attitude is disgusting and quite frankly, the mall could put a better store in that location. ZERO STARS!
- JGJeri GoodwinDec 27, 20255.0It's always a treat to go there. Was totally surprised the manager of hair salon helped my husband for 45 minutes get a fitted suit & dress pants. Husband was ready to walk out due to he couldn't find suits. When manager helped my husband spent over $500 with specially discounted prices. We were extremely grateful to hair salon manager for his genuine friendly help.
- TTTrutherDec 21, 20255.0Very nice place to get family portraits made for Christmas. Make sure you get an appointment or book online.
- DBDesirae BarnessDec 13, 20251.0went to your kid zone Lego activity with my two toddlers. We showed up 35 mins before the event started and the lady tells us oh so sorry we gave all the Legos away at 9 am when we opened … o said even though the event does not start till 11:00 ! She said yep we just decided to get over with and hand them all out both of my very little toddlers started to cry and she says you can have the table cloth which just made my toddler even more upset. Extremely disappointed with how the event was handled we were going to stick around for Christmas shopping after the event and we ended up leaving .
Frequently Asked Questions About JCPenney
What type of products does JCPenney in Kennewick offer?
JCPenney offers a wide selection of products including men's, women's, and kids' apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the operating hours for JCPenney in Kennewick?
JCPenney in Kennewick is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney Kennewick offer curbside pickup?
Yes, this location offers curbside pickup for your convenience.
What payment options are accepted at JCPenney Kennewick?
JCPenney accepts American Express, Visa, Mastercard, Discover, and checks as payment methods.
Is the JCPenney store in Kennewick wheelchair accessible?
Yes, the JCPenney store has a wheelchair accessible entrance.
Where is JCPenney located in Kennewick?
JCPenney is located at 1321 N Columbia Ctr Blvd, Suite #100, inside Columbia Center in Kennewick, WA 99336.
Are there beauty salons near JCPenney Kennewick where I can get treatments before or after shopping?
Yes, nearby beauty salons include Copper Moon Studio, MasterCuts, Hi-Tek Nails, Hair and Beauty By Missy, Sola Salon Studios, and Cured Hair & Nails, offering hair, nail, and beauty services.
Can I find other clothing stores close to JCPenney Kennewick?
Yes, nearby clothing stores include Hollister Co., LOFT, Victoria's Secret, American Eagle Outfitters, Maurices, and The Children's Place, providing various fashion options.
Are there dining options near JCPenney in Kennewick for a meal or snack?
Yes, nearby dining options include Mizu Sushi & Roll, Pearl Tea for bubble tea and smoothies, and Twigs Bistro and Martini Bar for American cuisine and drinks.
Does JCPenney Kennewick have any in-store beauty services?
JCPenney Kennewick features Sephora inside JCPenney, providing a range of beauty and skincare products and services.