Went to return an item because I did not like the way it fit. Still had the receipt, item was in new condition. The manager turned around and told the girl attending us no, they cant return that. Went to another American eagle and got store credit. This American eagle needs a new manger.
TT
thedayswithdee
Aug 28, 2025
1.0
What’s with the rude and stuck up attitudes of the workers? You work at AE please get in touch reality. You work at the mall.. do better in life. Extremely rude and unprofessional.
ND
Natty Dalan
Aug 17, 2025
1.0
Went to pick up an online order and ask about a possible return. Was treated like I was stupid for asking if I could return an Aerie product there because I was picking up Aerie product. Several times I mentioned that I was just asking because I wasn’t sure if it was a possible, and some tall, reddish haired associate with glasses that I was speaking with was incredibly condescending. I would not recommend speaking with that particular associate, or visiting this particular store. I haven’t experienced customer service this atrocious in ages.
LS
Lana Savchuk
Feb 14, 2018
2.0
I do love this store and the clothes, but unfortunately almost every time I come into the store ladies who work there are mean. I was there last Tuesday and the girl at the register didn’t even want to turn her head towards me to check me out, I was just standing there..she clearly let me know that she won’t help me until she is done with whatever she was going. Other ladies many times won’t even smile at you, not sure if they don’t wanna be there or they just don’t like me. I really hope the costumer service will improve because I like the product!
What type of products does American Eagle offer at this store in Kennewick?
American Eagle offers a wide range of products including jeans, women's and men's clothing, t-shirts, pants, shorts, tops, polos, shirts, sweaters, hoodies, outerwear, shoes, boots, sandals, accessories, and fragrances.
What are the store hours for American Eagle in Kennewick?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 7:00 PM. Note that holiday hours may vary.
Does this American Eagle location offer in-store pickup or delivery services?
This location offers in-store pickup and curbside pickup but does not provide delivery services.
What payment methods are accepted at the American Eagle store in Kennewick?
The store accepts various payment options including Afterpay, American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Where is the American Eagle store located within Kennewick?
The store is located at 1321 N Columbia Center Boulevard, Suite 240, inside the Columbia Center shopping mall in Kennewick, WA.
Are there any nearby clothing stores to American Eagle where I can browse more fashion options?
Yes, nearby clothing stores include Forever 21, Aerie, Lane Bryant, Aéropostale, and Tillys, all located within or near the Columbia Center mall.
What nearby food options are available if I want to grab a bite after shopping at American Eagle?
Nearby food options include Cinnabon (bakery and coffee shop), Dairy Queen (ice cream and restaurant), Auntie Anne’s (bakery and fast food), Sbarro (pizza and fast food), Bayou Some Cajun (restaurant and smoothie bar), and Gregorys Coffee.
Are there any entertainment or activity venues close to American Eagle in Kennewick?
Yes, nearby entertainment venues include Fast Track Tri Cities, a go-kart track and festival space, and Zenyth Harbor Store, which offers go-kart and race track activities.
Is American Eagle in Kennewick active on social media?
Yes, you can follow American Eagle on Instagram at @americaneagle, on Twitter at @AEO, and find their Facebook page under American Eagle Outfitters Kennewick WA.
What is the best way to contact the American Eagle store in Kennewick?
You can contact the store by phone at +1 509-783-3580 for any inquiries or assistance.