Brand Certified
JCPenney
4.0(587 reviews)
Certified by JCPenney • Feb 22, 2026
Business Details
311 Three Rivers Dr, Kelso, WA
98626, United States
Certified by JCPenney • Feb 22, 2026
(360) 423-2570
Certified by JCPenney • Feb 22, 2026
https://www.jcpenney.com/locations/wa/kelso/clothing-stores-kelso-wa-2298.html
Certified by JCPenney • Feb 22, 2026
About
Certified by JCPenney • Feb 22, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Kelso, WA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Feb 22, 2026
Hours
Certified by JCPenney • Feb 22, 2026
Reviews
4.0
587 reviews
5 stars
282
4 stars
155
3 stars
78
2 stars
37
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly in the salon and jewelry departments.
Inventory Issues
Numerous reviews highlighted a lack of diverse sizes and limited inventory across various departments.
Store Condition
Feedback indicated that the store needs a refresh, with some describing it as poorly maintained and lacking in stock.
Pricing Concerns
Customers expressed mixed feelings about pricing, noting both good sales and concerns about high prices for low-quality items.
- SASweeps AlotFeb 15, 20265.0JC Pennys is still has selection, quality, convenience, low prices, excellent staff, clean, faithful following and integrity to be there for 1 and all for as long as I have been alive….Im 59 years old, way to hit on all 8 Pennys.🙂
- TLTricia LandwehrJan 31, 20261.0I had an appointment set for 2 months to have my hair cut and the hairdresser didn't show up or call. After 15 minutes I was asked if I wanted to have another hairdresser cut my hair. I should have said no. Is is really that hard to cut hair straight and even for a simple Bob hairstyle? Done with jcpenny
- JKJohn KahermanesDec 30, 20255.0JC Penney IS A FULLY STOCKED DRPARTMENT STORE. MALL BASED AND WELL LOT, CMEAN STORE AND BATHROOMS. HAIR SALON AND FOR THE BIG GUYYS AND HAD BIG AND TALL' STAFF WAS VERY HELPFUL AND THE JEWLRRY PERSON KNEW WHERE EVERYTHING WAS. OY MADE SJOPPING EASY. IT IS GOOD TO SEE THRIVING DEPARTMENT STORES STILL IN THE MALLS. CONVENIENT PARTLING AND WELL LOT.
- CJChristine JohnstonDec 7, 20253.0Sizes are not diverse enough for some of us... Especially for intimate apparel. I will just order online for my husband's Christmas present.
- RWRobert WinthersDec 2, 20252.0Badly needs a refresh. Sad inside like no one cares. Staff sure does not they are there to deliver the bare minimum.
Frequently Asked Questions About JCPenney
What type of products can I find at JCPenney in Kelso, WA?
JCPenney offers a wide selection including kids’, men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products like skincare and makeup.
What are the store hours for JCPenney in Kelso?
The store is open Monday through Friday from 11:00 AM to 7:00 PM, Saturdays from 10:00 AM to 8:00 PM, and Sundays from 12:00 PM to 6:00 PM.
Does JCPenney Kelso offer curbside pickup or in-store shopping?
Yes, JCPenney in Kelso offers both curbside pickup and in-store shopping options.
Is the JCPenney store in Kelso wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
What payment methods are accepted at JCPenney Kelso?
JCPenney accepts American Express, Discover, Mastercard, Visa, checks, and debit cards; cash is not required exclusively.
Where is JCPenney located in Kelso?
JCPenney is located inside Three Rivers Mall at 311 Three Rivers Dr, Kelso, WA 98626.
What nearby places can I visit before or after shopping at JCPenney in Kelso?
You can visit Kelso Public Library for some quiet reading, grab snacks at The Valuable Woman Cheesecakery bakery, or enjoy a workout at Planet Fitness nearby.
Are there nearby beauty salons close to JCPenney Kelso?
Yes, Hair by Dani James and JC Penney’s Stylist Carlena McAllister are close by for beauty and hair salon services.
Can I access public transportation or other helpful nearby locations from JCPenney Kelso?
While specific transit info isn't listed, the store’s location in Three Rivers Mall is near convenient services including an ATM at LibertyX Bitcoin ATM and money transfer at Western Union.
Does JCPenney have an app for easier shopping and accessing deals?
Yes, you can download the JCPenney App from the Apple App Store for shopping, coupons, and quick access to deals.
Brand Certified Facts from JCPenney
JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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