Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Kelso, WA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.0
586 reviews
5 stars
281
4 stars
155
3 stars
78
2 stars
37
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly in the salon and jewelry departments.
Inventory Issues
Numerous reviews mentioned low stock levels and limited selection across various departments, leading to dissatisfaction.
Store Condition
Feedback indicated that the store needs a refresh, with some describing it as sad or poorly maintained.
Pricing Concerns
Customers expressed mixed feelings about pricing, with some finding good deals while others felt prices were high for the quality offered.
Shopping Experience
While some enjoyed their shopping experience, others reported long wait times and poor management, affecting overall satisfaction.
- JKJohn KahermanesDec 30, 20255.0JC Penney IS A FULLY STOCKED DRPARTMENT STORE. MALL BASED AND WELL LOT, CMEAN STORE AND BATHROOMS. HAIR SALON AND FOR THE BIG GUYYS AND HAD BIG AND TALL' STAFF WAS VERY HELPFUL AND THE JEWLRRY PERSON KNEW WHERE EVERYTHING WAS. OY MADE SJOPPING EASY. IT IS GOOD TO SEE THRIVING DEPARTMENT STORES STILL IN THE MALLS. CONVENIENT PARTLING AND WELL LOT.
- CJChristine JohnstonDec 7, 20253.0Sizes are not diverse enough for some of us... Especially for intimate apparel. I will just order online for my husband's Christmas present.
- RWRobert WinthersDec 2, 20252.0Badly needs a refresh. Sad inside like no one cares. Staff sure does not they are there to deliver the bare minimum.
- CMCharles MoonierOct 14, 20253.0They did not have what I came for, but the petite sales girl in the men's wear department was incredibly delightful and helpful.
- TDTomasz DyszkiewiczAug 23, 20252.0I liked my clothes so I gave it two stars, but when I was signed up for a membership the cashier urged me to put $10,000 as my income when it is in fact $0
Frequently Asked Questions About JCPenney
What type of products can I find at JCPenney in Kelso, WA?
JCPenney offers a wide selection including kids’, men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products like skincare and makeup.
What are the store hours for JCPenney in Kelso?
The store is open Monday through Friday from 11:00 AM to 7:00 PM, Saturdays from 10:00 AM to 8:00 PM, and Sundays from 12:00 PM to 6:00 PM.
Does JCPenney Kelso offer curbside pickup or in-store shopping?
Yes, JCPenney in Kelso offers both curbside pickup and in-store shopping options.
Is the JCPenney store in Kelso wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
What payment methods are accepted at JCPenney Kelso?
JCPenney accepts American Express, Discover, Mastercard, Visa, checks, and debit cards; cash is not required exclusively.
Where is JCPenney located in Kelso?
JCPenney is located inside Three Rivers Mall at 311 Three Rivers Dr, Kelso, WA 98626.
What nearby places can I visit before or after shopping at JCPenney in Kelso?
You can visit Kelso Public Library for some quiet reading, grab snacks at The Valuable Woman Cheesecakery bakery, or enjoy a workout at Planet Fitness nearby.
Are there nearby beauty salons close to JCPenney Kelso?
Yes, Hair by Dani James and JC Penney’s Stylist Carlena McAllister are close by for beauty and hair salon services.
Can I access public transportation or other helpful nearby locations from JCPenney Kelso?
While specific transit info isn't listed, the store’s location in Three Rivers Mall is near convenient services including an ATM at LibertyX Bitcoin ATM and money transfer at Western Union.
Does JCPenney have an app for easier shopping and accessing deals?
Yes, you can download the JCPenney App from the Apple App Store for shopping, coupons, and quick access to deals.