Aqua Quip - Covington

Reviews

• YY

  Yawn

  Mar 17, 2026
  5.0
  Joey was a great representative and helped me with high quality customer service skills of all products on display
• SS

  Stacie Stevens

  Feb 17, 2026
  2.0
  Would not recommend! Sales experience was great, but that is where the ‘great’ ended. The manager, Derek, who took over our delivery and installation was the worst person I have had to deal with in a long time. He couldn’t even read my email messages properly and as a result tried to deliver our spa while we were out of state. Then, he tried to blame us for not giving him the dates until I resent him my email that clearly told him when we would be back and the dates when they could deliver the spa. The delivery company was great and did a wonderful job, though the cover they delivered was not the one we ordered and was just a loaner. The actual hard top cover was not delivered until almost two months later. Then, the $3,500.00 cover was installed while we were gone due to scheduling issues and it had scratches and a hole punched into the bottom side. The crew who delivered and installed it told us about the issue and said a new one would be ordered to replace the defective one. Though I have contacted the manager and sent pictures twice, he seemed unwilling to do anything about the problem. It has now been months and we still do not have a resolution. At this point I will have to file a small claims complaint against them in court in order to get my money back.
• JO

  Janet Olson

  Feb 17, 2026
  5.0
  After thoroughly researching hot tubs, we purchased a Sundance Optima and our experience with Aqua Quip has been and continues to be exceptional. Every time we contact Aqua Quip by phone, text or e-mail, we receive a prompt and helpful response. When deciding which tub to purchase, I explained features that were important to me and concerns that I had. I needed a foot dome to mitigate ongoing podiatric challenges, I wanted strong jets to relax tense muscles from neck to toe. I wanted the latest technology to allow for ease of maintenance. I drive a 20 year old car and it still runs great. I wanted that same life span for my hot tub. While Sundance was not the least expensive option, its expected longevity and extensive warranty make it a wise investment. The delivery was timely, smooth and included in the price. Also included were the steps, the cover and a $300.00 credit for supplies. The jets are so powerful when adjusted to full strength, one has to brace one’s self against the foot dome to stay put. We are able to keep the water pristine with the responsive guidance from the dealer and the superior filtration system. The side panels are easily removed to access the quiet and well insulated base. The stereo is fantastic with a booming subwoofer and crystal clear speakers. The colorful lights and waterfall provide beautiful aesthetics. I am able to monitor all aspects of the tub on my phone through bluetooth. The tub actually notifies me by text and e-mail when it needs anything. We cannot speak more highly of the service we receive from Kali and the entire Aqua Quip staff. We have owned our spa for a month and our bodies, minds and souls are soothed and elevated to new heights. To say that we love our spa would be an understatement.
• AK

  Alisa Kincade

  Feb 12, 2026
  5.0
  Great experience from start to finish, solid advice on selection and installation of our hot tub. Derek is great to work with, no hesitation to recommend this dealership.
• TE

  Trevi Eichelberger

  Feb 10, 2026
  5.0
  I have had my hot tub for just over a year. This has been a great purchase. The Covington Aqua Quip is top notch. They are low pressure, very knowledgeable and Derek and Kali were fantastic to work with. They were able to get me the specific size hot tub I was hoping for and made sure we were 100% happy from start to finish. If you are on the fence, go for it. You will not be disappointed. One year later and we couldn't be happier.