Many customers expressed frustration over high prices for donated items, often comparing them unfavorably to new retail prices.
Customer Service
While some customers praised individual staff members for their friendliness and helpfulness, others reported rude or unprofessional behavior from employees.
Store Condition
The store was generally noted to be clean and organized, making for a pleasant shopping experience.
Donation Experience
Several reviews highlighted issues with the donation process, including long wait times and unhelpful staff.
LS
Larry Sagen
3 days ago
5.0
I love that Amazon has put a return merchandise kiosk at Goodwill in Bremerton. Hopfully, Amazon is paying Goodwill to help them with their wonderful programs to help less fortunate people. I'm 74 and unfortunately didn't find the kiosk easy to use. And as I struggled and looked around to see if someone could help me return an item to Amazon, a wonderful lady named LISA, quietly and calmly asked if she could help. Lisa works at the Goodwill and was WONDERFUL. She knows customer service. Thank Lisa. And thanks to Goodwill for your work with the community.
PP
Priscilla
Dec 27, 2025
5.0
Great prices and very organized.
VG
Vonda Gregory
Nov 28, 2025
1.0
They have jacked up the prices so much it’s ridiculous. They are pricing things more than you can buy them for in a regular store. And to top it off, they didn’t even have a black Friday sale greedy greedy greedy I will no longer be donating to Goodwill a lot of my friends feel the same way.
TN
Terese Nelson
Nov 23, 2025
2.0
Two days ago at about 2:30 pm, I received very poor customer service here. An older man in a van was ahead of me in the donations line. But he wasn't bringing donations; he was waiting for staff to load a dresser he bought into his van. Why did they leave him blocking the donations line, and why were there no staff helping me and a few cars behind me? I waited at least 10 min before staff put the dresser in his van, then another few minutes while he pulled up a little but didn't leave. A man finally came after about 20 min to take my donations. I opened the back latch and he stood there; I had to get out to confirm that all the bags were being donated. Then he looked at me like he expected to help him unload the stuff! So he unloaded it. No thank you, no asking if I need a receipt (I didn't, but isn't that standard protocol?). Then I had to back up several car lengths to leave, since I was blocked by the van of the person that wouldn't leave, the orange cones on the left, and stacks of other merchandise on the right me. This whole experience was unprofessional and inconsiderate. In the future I will either donate to Goodwill Silverdale (which was polite and efficient when I donated there previously) or any other area thrift store.
JM
JaNita Myers
Nov 17, 2025
5.0
It was nice, it was a mess, which I would expect on a $1.99 day. But it definitely was clean. They had enough checkers to clear the line quickly.