I am writing to express my disappointment with today’s in-store experience
While trying on a cape at stores, I asked the sales(Julia) if a larger size was available. Instead of answering directly, she repeatedly insisted that the size SM was the most suitable for me. She also commented that a larger size would not look good on me and mentioned that no bigger sizes were available on the West Coast — that I would have to go to New York to find one.
Feeling pressured by her insistence, I ended up purchasing the SM size, even though I usually wear an XL. After returning home, I checked the official Max Mara website and found that the same cape is indeed available in ML. This left me both frustrated and confused, as it shows that a larger size does exist and could have been ordered or brought in for me to try.
I truly wish I had been given the opportunity to try the larger size in-store so I could make a proper comparison and see how it actually fits on me. The sales experience felt pushy and dismissive, as if the priority was to make a quick sale rather than help me find what suits me best.
As a customer, I value the quality and elegance that Max Mara represents, but this experience did not reflect that level of care and professionalism. I hope you will review this matter and remind your staff to provide more transparent, patient, and customer-focused service.
SW
Sylvia Wang
Jul 16, 2025
1.0
Worst customer service ever. As soon as you said “just browsing”. They will start talking back to you and being rude. Will never come back.
TS
Taffy Shenoy
Jun 13, 2025
5.0
I got a lovely coat there. Jane was friendly and helpful. She always remembers me when I swing by, no matter if I buy anything or not.
What are the operating hours of Max Mara in Bellevue?
Max Mara in Bellevue is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Where is Max Mara located in Bellevue?
Max Mara is located at 110 Bellevue Square, Bellevue, WA 98004, United States.
What type of products does Max Mara offer?
Max Mara is a women's clothing and fashion accessories store offering high-end apparel and accessories.
How can I contact Max Mara Bellevue?
You can reach Max Mara Bellevue by phone at +1 425-454-0952.
Does Max Mara have an online store?
Yes, Max Mara's online store can be accessed at https://store.maxmara.com.
What should I know about safety at Max Mara during my visit?
Max Mara stores are sanitized daily with safety as a priority to ensure a safe shopping experience for customers and employees.
Which notable stores are located near Max Mara at Bellevue Square?
Nearby stores include Burberry, Pottery Barn, Microsoft Store, HUGO BOSS, Banana Republic, Tory Burch, Tiffany & Co., Apple Bellevue Square, and more, providing a diverse shopping experience.
How can I conveniently get to Max Mara using ride services?
You can use the Uber link (http://a.gotoloc.com/uber/F3AnTqqGXWA) for a ride directly to Max Mara, ensuring a safe and convenient trip.
Are there any luxury clothing stores near Max Mara for additional shopping options?
Yes, nearby luxury clothing stores include Burberry, HUGO BOSS, BOSS, Banana Republic, Tory Burch, and White House Black Market.
What other services or entertainment options are available near Max Mara at Bellevue Square?
In addition to shopping, nearby services and entertainment include Salon 8 and 7 (Seven) Salon for hair care, Tesla and Tesla Charge Pit for automotive needs, and electronics stores like Microsoft Store and Apple Bellevue Square.