Max Mara

Reviews

• KB

  Kudrat Bhinder

  Feb 17, 2026
  5.0
  I’ve been a loyal Max Mara customer since 2024, and the Bellevue store consistently exceeds my expectations. The level of personal attention from the staff is truly exceptional. They are patient, thoughtful, and never rush the experience. What I appreciate most is their honest and knowledgeable advice — they genuinely help you choose pieces that suit your style and fit beautifully, rather than just trying to make a sale. Every visit feels elevated and special.
• KW

  Kelly Woicik

  Feb 7, 2026
  5.0
  Called early to ask about a special request and Tonie picked up right away. She was lovely to speak to and let me know she would see what she could do - even took my name down to make sure I get it. Once I walked in, she came up to me and complimented my Madame coat and we talked about how we both had a lovely time on mother daughter trips in Italy. Once she heard my name, she made sure I was taken care of and sent me off with a smile. Absolutely wonderful experience :)
• HF

  Helen Fu

  Nov 8, 2025
  1.0
  I am writing to express my disappointment with today’s in-store experience While trying on a cape at stores, I asked the sales(Julia) if a larger size was available. Instead of answering directly, she repeatedly insisted that the size SM was the most suitable for me. She also commented that a larger size would not look good on me and mentioned that no bigger sizes were available on the West Coast — that I would have to go to New York to find one. Feeling pressured by her insistence, I ended up purchasing the SM size, even though I usually wear an XL. After returning home, I checked the official Max Mara website and found that the same cape is indeed available in ML. This left me both frustrated and confused, as it shows that a larger size does exist and could have been ordered or brought in for me to try. I truly wish I had been given the opportunity to try the larger size in-store so I could make a proper comparison and see how it actually fits on me. The sales experience felt pushy and dismissive, as if the priority was to make a quick sale rather than help me find what suits me best. As a customer, I value the quality and elegance that Max Mara represents, but this experience did not reflect that level of care and professionalism. I hope you will review this matter and remind your staff to provide more transparent, patient, and customer-focused service.

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