Max Mara

Reviews

• HF

  Helen Fu

  Nov 8, 2025
  1.0
  I am writing to express my disappointment with today’s in-store experience While trying on a cape at stores, I asked the sales(Julia) if a larger size was available. Instead of answering directly, she repeatedly insisted that the size SM was the most suitable for me. She also commented that a larger size would not look good on me and mentioned that no bigger sizes were available on the West Coast — that I would have to go to New York to find one. Feeling pressured by her insistence, I ended up purchasing the SM size, even though I usually wear an XL. After returning home, I checked the official Max Mara website and found that the same cape is indeed available in ML. This left me both frustrated and confused, as it shows that a larger size does exist and could have been ordered or brought in for me to try. I truly wish I had been given the opportunity to try the larger size in-store so I could make a proper comparison and see how it actually fits on me. The sales experience felt pushy and dismissive, as if the priority was to make a quick sale rather than help me find what suits me best. As a customer, I value the quality and elegance that Max Mara represents, but this experience did not reflect that level of care and professionalism. I hope you will review this matter and remind your staff to provide more transparent, patient, and customer-focused service.
• SW

  Sylvia Wang

  Jul 16, 2025
  1.0
  Worst customer service ever. As soon as you said “just browsing”. They will start talking back to you and being rude. Will never come back.
• CL

  Christine Leahy

  Nov 1, 2015
  1.0
  I have never felt so pressured to purchase something as I have at this store. I went in hoping to find something special and was willing to pay more for Max Mara quality and style, but ended up walking out of the store with an item I was not happy with and did not fit properly. They do not refund their merchandise, they only offer a store credit. After a few visits and returned merchandise, I realized that I'm not a good fit for the store's style and fit, but the saleswomen were persistent and tried to push items that were not my style and did not fit me well all for the sake of the sale. Will never shop there again.

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