Louis Vuitton Seattle Bravern

Reviews

• FD

  Floyd Driver

  2 days ago
  1.0
  My wife's vintage Louis Vuitton purse split along the seam. We took it to Louis Vuitton Bravern in late September 2025. We were advised that the purse would need to be sent to their repair facility in Ontario, Canada and the repair would take a "few weeks". We were also advised that we would be told a repair price after the repair location got a look at the piece. After about 2 weeks we were told the cost would be $435 and it would be another couple of weeks to complete the repair. Note this should have been 1st week of November 2025 (at that time, after we called to check status they told us new estimate was 1st week of Dec because they had to wait on a new panel from France). Long story short we did not get the purse back until the 1st week of January 2026 and when we received it, we found that they had simply glued the panels back together. We can see no evidence of a panel having been replaced but the glue beads are readily apparent. Bad information from the start and a very poor repair.
• RC

  Rebecca Childres

  Jan 3, 2026
  1.0
  I am writing to formally express my deep disappointment and concern regarding an experience I had while shopping at the Louis Vuitton store at The Bravern in Bellevue, Washington. What should have been an enjoyable and welcoming visit instead left me feeling humiliated, profiled, and deeply disrespected. During my time in the store, I was approached by the Store Manager, Madison Breuer, and questioned about why I “kept reaching into my bag” while standing near an open case of perfumes. I was further told that my behavior appeared “suspicious,” specifically because I was repeatedly checking my phone. I explained that I was simply checking the time, as I had to leave shortly to pick my mother up from the airport. At no point did I touch merchandise improperly, conceal items, or behave in any way that could reasonably be described as suspicious. I was browsing like any other customer. The implication that I was a potential thief—based solely on normal, everyday actions—was both insulting and hurtful. As a Black woman, this interaction felt unmistakably like racial profiling. Being singled out and accused in this manner was embarrassing and emotionally distressing. It is troubling that someone in a leadership position would make such an assumption about a customer without cause. Experiences like this do real harm—not only to individuals, but also to the Louis Vuitton brand. Luxury retail is built on trust, inclusivity, and respect. Having a store manager who engages in conduct that alienates and profiles customers undermines those values and damages the reputation of the company as a whole. I left the store feeling unwelcome and deeply disappointed. This experience has permanently changed how I view Louis Vuitton, and unfortunately, I will be sharing what happened with my friends, family members, and followers on social media so others are aware and can make informed decisions about where they choose to shop. No customer should have to endure an experience like this. I hope Louis Vuitton takes this matter seriously and reflects on how leadership behavior directly impacts customer trust and brand integrity. I would appreciate acknowledgment of this complaint and information on what steps will be taken to address this issue.
• LG

  Lia G

  Dec 30, 2025
  1.0
  absolutely not existent service. walked out after 25 min of waiting. seriously? been to many Lv stores around the world and never saw this. customer 20+ years with long history
• MK

  Mari Kim

  Dec 26, 2025
  5.0
  Was welcomed at the door. Informed that there was a wait for the next available associate. We were able to enjoy some espresso and a cookie served by the friendly and courteous Yuka, who also thoughtfully introduced us to samples of the LV perfumes which we had never experienced before while we looked around and waited. I had not associated LV with perfumes so Yuka provided a helpful and compelling introduction. Nikita provided excellent customer service. Helped us weigh some choices because we were exchanging a holiday gift that has been received for something a little more in concert with our needs. Found several amazing options, including one that worked for our budget. Probably spent an hour thoughtfully checking out new possibilities and weighing options (because a piece from LV is an investment: it needed to be useful on the daily for professional purposes as well as something that would be cherished for a lifetime). We had our parking validated, which was helpful. Overall excellent experience!
• AP

  Amy Penney

  Nov 30, 2025
  5.0
  I couldn’t have had a better experience at this store. Max went above and beyond to help me, it was totally unexpected but so incredibly appreciated. A huge thank you to Max and the team here. I will give all my LV future business to them.

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