Customers appreciate the wide variety of books, music, and games available at the store.
Staff Friendliness
Many reviews highlight the friendly and helpful nature of the staff, enhancing the shopping experience.
Customer Service Issues
Some customers reported negative experiences with customer service, particularly regarding handling of store cleanliness and trade-in processes.
Pricing Concerns
There are mixed feelings about pricing, with some customers feeling that trade-in values are low compared to resale prices.
Store Environment
The store is generally described as clean and well-organized, although some customers noted issues with air conditioning and layout.
JJ
John
2 days ago
1.0
Great to buy from but be cautious that they only pay 10% or less than their resale price.
PL
PNW Local
Jan 5, 2026
5.0
friendly staff and good variety of books and music! great price; i bought 6 books and paid just over $20
DF
Doris Fellows
Dec 23, 2025
5.0
Always stop here when visiting family. Have to add some treasures to the TBR.
LB
Luisa Benson
Dec 19, 2025
5.0
Everything you need at excellent prices
SS
SuperSurfer Surfer
Dec 13, 2025
2.0
This branch sadly had a group of far left young confused staff running, enough said. There was a fire/smoke alarm in the foodcourt that closed the store while I was there. It happened 45m before closing time, the whole staff team stood outside laughing for 20mins after the mall had reopened, up til 10-15mins before closing time, then opened and closed quickly.