Canada Goose Bellevue

Reviews

• RC

  Rebecca Childres

  Mar 24, 2026
  1.0
  I am writing to formally express my deep disappointment and concern regarding an experience I had while shopping at the Canada Goose store in Bellevue, Washington. What should have been an enjoyable and welcoming visit instead left me feeling humiliated, profiled, and deeply disrespected. During my time in the store, I was approached by the Store Manager, Alexis Wallace, and questioned about why I “kept reaching into my bag” while standing near an open case of perfumes. I was further told that my behavior appeared “suspicious,” specifically because I was repeatedly checking my phone. I explained that I was simply checking the time, as I had to leave shortly to pick my mother up from the airport. At no point did I touch merchandise improperly, conceal items, or behave in any way that could reasonably be described as suspicious. I was browsing like any other customer. The implication that I was a potential thief—based solely on normal, everyday actions—was both insulting and hurtful. As a Black woman, this interaction felt unmistakably like racial profiling. Being singled out and accused in this manner was embarrassing and emotionally distressing. It is troubling that someone in a leadership position would make such an assumption about a customer without cause. Experiences like this do real harm—not only to individuals, but also to the Canada Goose brand. Luxury retail is built on trust, inclusivity, and respect. Having a store manager who engages in conduct that alienates and profiles customers undermines those values and damages the reputation of the company as a whole. I left the store feeling unwelcome and deeply disappointed. This experience has permanently changed how I view Canada Goose, and unfortunately, I will be sharing what happened with my friends, family members, and followers on social media so others are aware and can make informed decisions about where they choose to shop. No customer should have to endure an experience like this. I hope Canada Goose takes this matter seriously and reflects on how leadership behavior directly impacts customer trust and brand integrity. I would appreciate acknowledgment of this complaint and information on what steps will be taken to address this issue.
• DS

  D S

  Feb 13, 2026
  1.0
  I got a vest as birthday gift and on 2nd month after washing it there was an unknown spots appeared so I took it to the retailer and they directed me to their customer service department. After sending the vest over to them the stain came out after they washed it and charged me $80+ I could of took it to dry cleaner they would of charged half of that price and told me there was a small tear and I only wore it 3times within 2month period tear was not there when I sent it also that they would take care of it but now they are wanting to charge me for it. Really? Company this size and over priced items have this poor customer service and advertise lifetime warranty? Bait and switch tactics? I had similar issue with lululemon but they exchanged my vest without any issues even it was past warranty period. Canada goose advertise as lifetime warranty but couldn't resolve 2month old issue Please don't waste your time with this company over priced with 0 star customer service.
• SZ

  Shabnam Zangeneh

  Dec 13, 2025
  1.0
  Terrible customer service. I bought a jacket which turned out to be very hot when I tried it at home. After a few days, I took it back to return and the store manager rejected the return due to “food smell”. I never wore that jacket to eat food. Really had no idea what she was talking about because I couldn’t smell it. I decided to not fight anymore and kept the jacket because it’s a nice jacket, but this company is truly abusing customers. I read many instances like this online of other people struggling with the same thing with Canada Goose. If I ever want to buy from this brand, I’ll shop at Nordstrom or other department stores as these guys are a pain to deal with.
• KP

  Klaudia P

  Dec 12, 2025
  5.0
  Always have great service from the canda goose employees. They are willing to track stuff down from other stores and are very helpful and dedicated their time.
• AS

  Amina Saify

  Dec 7, 2025
  1.0
  In 4 years, this is my second time sending my jacket for repairs. Every time I have to send for repairs, I pay the shipping cost. These jackets are not washable and extremely flimsy. Review is on the quality of Canada goose jackets, not the store. Store people are lovely.

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