I had a very disappointing experience in-store. The associates were dismissive, and after waiting in line for a return, the store manager (or team lead) acted as if I wasn’t even there. It felt like I was an inconvenience simply for trying to return an online item—sorry it didn’t fit.
What made it more frustrating is that I still made a purchase while I was there, yet the lack of engagement and courtesy didn’t improve. Overall, the staff came across as uninterested and disengaged. Definitely not the level of customer service I expected.
JK
Julie Klein
Mar 14, 2026
1.0
If I could give zero stars I would. Awful customer service - McKenna (store manager) was rude and condescending. Quality of clothes for price is off as well. Would avoid.
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