Movado Company Store

Reviews

• MC

  Melvin Crespin

  Mar 14, 2026
  1.0
  I went there to get my watch fixed, but they did a terrible job. Also the staff were quite rude.
• C2

  CW 2

  Dec 22, 2025
  1.0
  Horrible customer service, discrimination, and profiling. First let me start by saying no one greeted me as I entered the store. I walked around a good 10 minutes before anyone asked if I need assistance. Which seemed odd because, an Asian man (who I perceive to be the manager/owner) was helping another woman next to me. After showing her several watches, he recommended one I was particularly interested in. The woman glanced over the watch for an extended period of time, tried it on then gave it back to him. Before he put it back in the case, I politely, asked if I could see the watch next. The Asian man informed me that I can look at it, but was not at liberty to touch it. Mind you this is after I watched another woman casually handle the watch for as long as she wanted. In total disbelief, I turned and walk upstairs where my daughter is looking at other watches. The Asian man then yells upstairs for another assistant to help me. I tell my daughter that we will no longer be purchasing anything from here and proceed to walk out the door. Picking up on my demeanor, the second assistant sarcastically yells, "nice," as if I was wrong for deciding not to buy anything. Smh.
• CC

  Carlos Cruz

  Dec 9, 2025
  1.0
  I came in to resize a watch last week and everything went smoothly! Today I come in to resize 2 other watches and they tell me they can’t do it. Store associate then gives me the wrong price for an item I was interested in after quoting me something completely different. Don’t recommend.
• MS

  Mayur Sudani

  Nov 29, 2025
  1.0
  Terrible experience at the Movado Outlet in Potomac Mills. They tried to sell me the exact display watch everyone was trying on—and it was visibly scratched. When I asked for a new one, the associate snapped, “This is the piece you’re going with tonight,” and refused to acknowledge the damage. Completely rude, dismissive, and unprofessional. Check your items carefully—this store will hand you used merchandise and act like it’s brand new.