Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 701 Lynnhaven Pkwy in Virginia Beach, VA or shop the collection online.
I had to return some items I recently ordered this morning because they were too small and one of the items I returned did not have a tag on it. The manager refused to accept it even though it was in its original bag and told me she could not help me. I told her it was not my fault that it did not come with a tag, but she told me she was not accepting the return. So I called corporate and they told her she can accept my return. She was rude and I was rude back to her. I'll admit I was nasty at her because she acted like it was my problem and was trying to avoid giving me my money back. When I asked her what her name was, she refused to give it to me. She stated, "You called corporate and I'm not giving you my name." She works at Lynnhaven Mall store #194. I can take my business elsewhere. The drive is no longer worth the hassle. Dealing with store associates like this one is not worth the hassle. She was acting like it was a personal hit in her pockets if she accepted the return. So no more Express for me. The only return I'm waiting for is from corporate because I reported her. I don't want another customer to have to go through what I went through.
HA
Hector Avellaneda
Jun 24, 2021
5.0
Amazing customer service and very helpful.
KV
Karen Vergara-Vaughn
Mar 6, 2019
5.0
Clean. Customer service was great. I always find something here. Great selection.
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Lynnhaven Mall hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.
Where can I buy an Express gift card?
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Lynnhaven Mall hiring?
Please visit https://www.express.com/g/careers/ to view and apply for open positions.
How do I contact Express customer service?
You can reach Express customer service at 1-888-397-1980 for comments, questions, and suggestions.
Can I return online orders to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store, but not at Express Factory Outlet stores.
What are the Express Lynnhaven Pkwy store hours?
Open Monday-Thursday 11 AM–7 PM, Friday-Saturday 11 AM–8 PM, Sunday 12 PM–6 PM EST.
Does Express offer in-store pickup?
Yes, Express at 701 Lynnhaven Pkwy offers buy online, pick up in store service.
What payment methods does Express accept?
Express accepts American Express, Visa, Mastercard, Discover, Diners Club, cash, debit card, and mobile NFC payments.
What nearby clothing stores can I visit along with Express at Lynnhaven Pkwy?
Nearby clothing stores include H&M, Buckle, PacSun, Designer, Tillys, Banana Republic, and francesca's, offering a variety of fashion options.
Are there nearby salons or spas near Express for beauty services?
Yes, nearby you can find Regis Salon, MasterCuts hair salon, RENU Therapeutic Massage and Bodyworks, Aesthetic Spa, and Orogold for beauty and spa services.
What entertainment or dining options are close to the Express store?
Close to Express you can visit FYE music and video store, Big Island Smoothie fast food restaurant, and Kokee Tea cafe for refreshments and entertainment.