Business Details
About
Shoe StoreFashion Accessories Store
DSW Designer Shoe Warehouse is where Shoe Lovers go to find brands and styles that are in season and on trend. Each store features 25,000+ pairs of designer shoes for men and women from brands like Nike, Cole Haan, Sperry Top-Sider, Puma, Dr. Scholls, New Balance, TOMS, Vince Camuto and more. And shoes are just the beginning. Handbags, accessories, and kids’ shoes are also there—ready for customers to find just what they need. Plus, our free Rewards program, DSW Rewards, gives perks to its members (like Rewards certificates, offers, and other great stuff). Just shop, earn, and enjoy—it’s as easy as that. Because shoes say a lot about you—so say something great.
DSW (Designer Shoe Warehouse) Inc. is a leading branded footwear and accessories retailer that offers a huge selection of brand name and designer footwear and accessories for women, men, and kids. DSW opened its first store in July 1991 in Dublin, Ohio, and has since grown to operate more than 400 stores across the United States, as well small format shop-in-shop locations.
The DSW brand promise is “Designer shoes. Warehouse prices.” and the company delivers an experience of “breathtaking assortment, irresistible value, and simple convenience.” DSW stores average approximately 22,000 square feet and stock nearly 25,000 pairs of shoes per location.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
DSW Designer Shoe Warehouse
4588 Virginia Beach Blvd, Virginia Beach, VA
23462, United States
Hours
Reviews
4.1
273 reviews
5 stars
142
4 stars
67
3 stars
27
2 stars
14
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were criticized for rudeness and lack of attention.
Store Selection
Customers noted a good variety of shoes, but many expressed disappointment with the limited selection in certain sizes and styles.
Pricing
Prices were frequently described as high, with some customers feeling that the discounts and promotions were misleading or not honored.
Store Organization
The store is generally clean and organized, but some customers reported issues with staff availability and assistance.
Overall Experience
While many customers enjoyed their shopping experience, there were notable complaints about service and product availability that affected overall satisfaction.
- SDSteven DOct 10, 20255.0The employees there are so friendly, helpful, and welcome. Customer service is on point!
- GWGert WolAug 27, 20251.0The 1star is Only for the "manager" Cat/Kat. I went in to return A pair of shoes that I had ordered online. The manager waited on me. She asked for my order number or the barcode. Well I had to find it in my emails and I have recently ordered at least 10 pairs of shoes with DSW. It was me a while to find the email. She started speaking to me in a very loud voice in front of other customers as if to demean me because I could not find the specific email. Eventually she asked for my phone number and pulled up the receipt in a few seconds. She handed me receipt and said and I quote in the future. Have your information ready and she walked away saying you're welcome. Well I didn't say thank you because I do not thank anyone who is very rude and trying to be demeaning to me. I left the store and then I did it about face because that did not set well with me the customer service that I had received. The lack of professionalism she displayed was horrible. I approached her and asked her what was the policy with online returns. Basically I wanted to know if it was as simple as her taking my phone number and looking up my order then why didn't you do that in the first place. Instead of trying to embarrass me as if I were incompetent. I will be contacting upper management about the treatment I received. If this is the best DSW have to offer in management, their sales are going to go down.
- DPDent PatrolAug 20, 20255.0I’m giving a five star rating because Kat provided 5 star service, she was very knowledgeable, patient and kind even though I kept requesting more and more info. She is top notch !! The other young lady could learn a thing or two from Kat… TA TA !! I only buy shoes from DSW!!! Preferably this location!!
- PKPamela KearneyAug 2, 20252.0It was ok. Clean and organized but no one offered if I needed help 🚩
- LBLency BoardwineJun 30, 20255.0This store is always so convenient! We were in a rush to buy shoes for a last minute party and I was able to find plenty of pairs to choose from! They also had a big variety of clearance shoes in the back. At checkout the staff is always polite and double check to make sure the shoes are the same size.
Frequently Asked Questions About DSW Designer Shoe Warehouse
What are the operating hours of DSW Designer Shoe Warehouse in Virginia Beach?
DSW Designer Shoe Warehouse is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 7:00 PM.
Does DSW Designer Shoe Warehouse offer delivery services?
No, delivery is not offered, but the store provides in-store pickup for online orders.
What types of products can I find at DSW Designer Shoe Warehouse?
You can find shoes, boots, handbags, and jewelry from designer brands for men, women, and kids.
What payment methods are accepted at DSW Designer Shoe Warehouse?
The store accepts American Express, Discover, Mastercard, Visa, cash, and mobile payment options like Apple Pay, Android Pay, Samsung Pay, and contactless payments.
Is there a rewards program available at DSW Designer Shoe Warehouse?
Yes, customers can join the free DSW Rewards program to earn certificates, special offers, and other perks.
Where is DSW Designer Shoe Warehouse located in Virginia Beach?
The store is located at 4588 Virginia Beach Blvd, Suite #102, Virginia Beach, VA 23462.
Can I find other shoe stores near DSW Designer Shoe Warehouse?
Yes, nearby shoe stores include Journeys, Foot Locker, Rack Room Shoes, and Off Broadway Shoe Warehouse, all within the Pembroke Mall area.
What nearby shopping centers are close to DSW Designer Shoe Warehouse?
Pembroke Town Center and Pembroke Square are shopping centers nearby, offering additional retail and entertainment options.
Are there dining options near DSW Designer Shoe Warehouse?
Yes, restaurants such as Ruth's Chris Steak House, 757 Poke sushi restaurant, and Pizza Hut Express are located near the store for convenient dining before or after shopping.
Does DSW Designer Shoe Warehouse support any community or donation programs?
Yes, the store offers a shoe donation service to help customers give back to the community.