Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Sterling, VA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
First of all the second floor doors have been broken since December and now I'm told they won't price match clearance from their own website even tho I scanned it in store.
EN
Elizabeth Niaz
Jan 6, 2026
1.0
Don't bother going there. Manager of store is rude, apparently she doesn't give any eye contact to customers or care about customer service. The random guy who works in the Sephora area looks like a deer in the headlights. I thought he was a custom about to leave wearing a coat with black jeans. Anytime l asked him anything, he had no clue and wasn't going to help.
PP
purpleroses purpleroses
Dec 30, 2025
3.0
Samo samo
EE
Elena
Dec 27, 2025
2.0
This review is a result of deceptive purchase/check out practices. In the end of November, my 15 yo daughter and I stopped by JCPenney looking for some gift ideas for her friend. She found something for me that she wanted to buy as a Christmas gift and asked to check out on her own to preserve an element of surprise that I would not see what she was getting me. One month forward, looking at the receipt, I found out that a "donation" line of $0.59 was added to it. While the amount is very small, at no point my daughter was asked if she wanted to donate, or volunteered to donate. Whoever is that associate #0708 should be grossly ashamed of herself! I suspect they are getting some perks from collected donations. There is a common practice nowadays at the retail stores to request donations, which I kind of feel very awkward about (feels like a guilt tripping), but that always must be approved by the purchasers. I believe that minors should be kept out of it.
In general, most of merchandize in JCPenney stores lacks any style and appeal, and I barely remember buying anything there other than small generic items. We usually avoid the store due to that as it is mostly waste of time to navigate it, and you can get exactly the same stuff and sometimes for less money elsewhere. However, after this incident, my family will avoid it entirely. The amount is not significant, but the issue of charging the kid something that she did not agree or volunteer to give is.
What types of products does JCPenney in Sterling, VA offer?
JCPenney offers a wide variety of products including apparel for kids, men, and women, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the store hours for JCPenney in Sterling, VA?
JCPenney is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 7:00 PM.
Does JCPenney in Sterling offer curbside pickup or in-store shopping options?
Yes, JCPenney provides both curbside pickup and in-store shopping options for customer convenience.
Which payment methods are accepted at JCPenney in Sterling?
The store accepts American Express, Check, Discover, MasterCard, and Visa as payment methods.
Is there wheelchair accessibility at the JCPenney store in Sterling?
Yes, this JCPenney location has a wheelchair-accessible entrance and public restrooms.
Where is JCPenney located in Sterling, VA?
JCPenney is located at 21030 Dulles Town Circle in the Dulles Town Center, Sterling, VA 20166, USA.
What nearby stores can I visit in Dulles Town Center along with JCPenney?
Nearby stores include Sephora inside JCPenney for beauty products, Shaw's Jewelers for jewelry, Aéropostale and Charlotte Russe for clothing, Foot Locker for shoes, and The Children's Place for kids' clothing.
Are there entertainment options near JCPenney in Sterling?
Yes, Regal Dulles Town Center, a cinema and arts venue, and The Great Xcape Loudoun escape rooms are nearby for entertainment options.
What dining options are available near JCPenney in Sterling?
Nearby dining options include Los Toltecos of Sterling (Mexican restaurant), Smoothie King (smoothie and juice bar), Charleys Cheesesteaks, Chick-fil-A (fast food), and Sushi King (Pan Asian).
How can customers benefit from shopping at JCPenney's Sterling location?
Customers can enjoy exclusive brands like St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie, with options for free shipping, curbside pickup, and a broad selection of apparel, home decor, and beauty products.
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