Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Springfield, VA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.0
1,287 reviews
5 stars
633
4 stars
333
3 stars
158
2 stars
56
1 star
107
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences reported; some employees provided excellent service while others were rude and unhelpful.
Store Organization
Customers noted poor organization and cleanliness, making it difficult to find items and navigate the store.
Return Process
Many customers expressed frustration with the return process, citing long wait times and unhelpful staff.
Product Availability
Customers frequently mentioned issues with stock availability and discrepancies between online and in-store items.
Checkout Experience
Long wait times at checkout and limited staff availability were common complaints.
- MRMarbelliz ReyesNov 17, 20255.0Affordable
- LLLola LoveOct 30, 20251.0NO ONE EVER ANSWERS THE PHONE!!
- SVSeidy VasquezOct 29, 20255.0Kabir from the #jcpenny jewelry department was very helpful and the service was really nice.
- NCNathan ColacielloOct 26, 20255.0Kabir in the jewelry department had phenomenal customer service. He was also very funny.
- APAlan PrinceOct 23, 20251.0I tried returning a shirt, never wore it, tags still attached, and had the receipt. The employee at the return desk accused me of wearing the shirt and refused to process my return. Rude and unprofessional. Her name was Milagros.
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Springfield, VA?
JCPenney in Springfield offers a wide selection including kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the opening hours of JCPenney in Springfield Mall?
JCPenney is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 8:00 PM.
Does JCPenney Springfield offer in-store shopping and curbside pickup?
Yes, the store provides both in-store shopping and curbside pickup options for customers.
Which payment methods does JCPenney Springfield accept?
They accept American Express, Check, Discover, Mastercard, and Visa payments.
Is there wheelchair accessibility at JCPenney Springfield?
Yes, the store has a wheelchair accessible entrance for customers.
Does JCPenney Springfield have facilities such as restrooms available for public use?
Yes, the store offers public restrooms to its customers.
Are there beauty services available near JCPenney Springfield Mall?
Yes, nearby you can find 'Team Springfield, VA - 1462' and 'Sephora inside jcpenney' offering beauty and spa services including skincare and makeup.
Where can I find restaurants close to JCPenney in Springfield Mall?
Close to JCPenney, you can try Mezeh Mediterranean Grill, Dave & Buster's Springfield, &pizza - Springfield, Nando’s, and Orange Julius for a variety of dining options.
Are there any furniture stores nearby JCPenney in Springfield Mall?
Yes, 'Mattress Warehouse of Springfield Town Center', 'Direct Furniture', and 'Sleep Number' are furniture and mattress stores located near JCPenney.
What should I know about JCPenney’s exclusive brands at the Springfield location?
JCPenney Springfield offers exclusive brands such as St. John’s Bay, Liz Claiborne, Arizona, and Okie Dokie which provide comfort, style, and value for the whole family.