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Safety Equipment SupplierAuto Accessories StoreSmart Start US
Smart Start is the #1 Ignition Interlock Device provider in Roanoke with same-day installation available for your vehicle. We’re a convenient and affordable Virginia IID supplier located in Downtown Roanoke at 633 Salem Avenue SW with mobile services and price matching available to give you the best value. Our reliable customer service experts and licensed technicians will make your IID device experience quick & low stress. Smart Start is ready to schedule your Ignition Interlock Device installation in Roanoke. Call our Downtown Roanoke location & talk to a Program Advisor, who will help you schedule an appointment for your IID installation, calibration or removal.
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4.6
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- TTTj TesterOct 13, 20251.0Worst customer service ever, does not care to help you in any way. Had to tow my truck home because they locked it out over a missed calibration appointment they cancelled on me. I would go with a different company if I could go back.
- MPmichael paulusFeb 27, 20255.0The technician was the best part of the experience. He was knowledgeable, helpful and kind throughout the process. I am excited to have his expertise and customer service at my location during this process.
- RMRusty McgoughApr 29, 20225.0The service technician Aaron is a great help. Very good customer service thanks.
- TCTerence CampbellFeb 18, 20225.0Positive experience, staff really hospitable.
Frequently Asked Questions About Smart Start Ignition Interlock
What do I need to bring to my installation?
Bring a photo ID and proof of residence in the form of a document verifying your address. You may also be asked to bring any documents that pertain to your case, depending on the state in which you or your program are located. If any other documents are required, one of our friendly Program Advisors will let you know.
How do I know if Smart Start's devices are compliant with my program?
Smart Start is a NHTSA certified Ignition Interlock provider, so we’re able to meet all of the alcohol monitoring authority’s requirements to ensure that you’re compliant within your state or county.
How often does my Ignition Interlock Device need to be serviced?
You will be asked to bring your Ignition Interlock Device in for regularly scheduled services. Call our knowledgeable Customer Care Center to find out how often your IID will need to be serviced at (800) 831-3299.
What do I need for removal?
Requirements will differ by state, but generally your state authority must grant removal authorization before you can have your IID removed. You will then need to fill out the Device Removal Request form on our website and upload any official documentation that may be required to authorize the removal.
Do I need an Interlock Device on all of my vehicles?
Some states will require that you have an Ignition Interlock Device installed on all cars registered to you, but most states will just require that whichever vehicle you drive have an IID installed. Check with your state authority to see if you will need an IID installed on all of your cars.
Does the Interlock Device mess up or hurt my vehicle?
No, Smart Start's Ignition Interlock Device (IID) will not hurt your vehicle in any way. Our service technicians are the best in the business and are able to install on all vehicles, even hybrids and electric cars!
How long does it take to install an Ignition Interlock Device?
The time required for an Interlock installation will depend on your type of vehicle but we recommend blocking off at least two hours to make sure you are prepared to not miss any other appointments or work.
Where can I find an Ignition Interlock Device?
It’s easy to find the nearest Smart Start location on Google or on our online service center search tool. Go to the Locations tab on our website and enter your zip code into the search bar.
How do I use an Interlock Device?
Using a Smart Start Ignition Interlock is easy! When prompted, blow into the device for a few seconds until you hear a click that signals the test is complete.
How much does an Ignition Interlock Device cost?
Exact IID prices will vary by state, but you can find our current pricing on our Ignition Interlock Cost page on our website. Our expert Program Advisors are also available to provide you a custom quote and schedule your installation today!
How does an Interlock Device work?
When you blow into your Ignition Interlock Device, you're providing a breath test sample in order to start the vehicle. The device then measures your Breath Alcohol Concentration (BrAC), and will either say that you passed, need to retest, or failed. You will be asked to take rolling retests throughout your drive.
What can breathalyzers detect?
Breathalyzers only measure your Breath Alcohol Concentration (BrAC).
Is an Ignition Interlock the same as a breathalyzer?
Ignition Interlock and handheld breathalyzers both test your Breath Alcohol Concentration (BrAC), but an Ignition Interlock Device is only installed in vehicles and prevents the car from starting if there is alcohol detected. A handheld breathalyzer only detects alcohol and may tell you the concentration.
Can I unplug my Ignition Interlock?
Check with your state authority to see if you are allowed to unplug your Ignition Interlock before doing so.
Can someone else drive my car?
Yes, but whoever is driving the vehicle MUST take a breath test and pass before driving. Any failed test will still be your responsibility.
How do I schedule an appointment at a service center?
Although Smart Start strives to accommodate each customer’s schedule as best we can, you must schedule an appointment to install an Ignition Interlock Device. An appointment ensures that Smart Start has all the relevant information for you and can provide exactly what you need to fulfill your restricted driving requirements.You can fill out our online form to schedule an appointment, or call (800) 831-3299 to speak with a trusted Smart Start Program Advisor today. In some cases, same-day installation appointments may even be available.
How long does the Ignition Interlock installation take?
Ignition Interlock installation will usually only take a couple of hours. Smart Start recommends blocking off at least two hours for your appointment. At some locations, you may be able to drop your vehicle off and pick it back up once installation is complete.Please note that installation time can vary depending on the make and model of your vehicle, and may take longer for electric and hybrid vehicles. If you have any questions about your appointment or installation, contact a Program Advisor at (800) 831-3299!
Are there additional fees applied to do a same-day installation for my IID?
There are no fees to accommodate same-day Ignition Interlock installations. To find out the exact Ignition Interlock price in your state, call (800) 831-3299. A Smart Start Program Advisor will help you determine the exact amount for your area of residence, but know that we always strive to give you the best value and the lowest cost in your total Ignition Interlock package.
What kind of vehicle can an Ignition Interlock Device be installed on?
Smart Start’s Ignition Interlock Devices can be installed on most vehicles, including many electric and hybrid vehicles. Smart Start's Interlock Devices are also compatible with some motorcycles. If you have questions about installation, reach out to our Program Advisors at (800) 831-3299!
What are the store hours for Smart Start Ignition Interlock in Roanoke?
The Roanoke location is open Monday from 8:00 AM to 5:00 PM and Wednesday from 10:00 AM to 7:00 PM. It is closed Tuesday, Thursday, Friday, Saturday, and Sunday.
How can I schedule an appointment for an Ignition Interlock Device installation at Smart Start Roanoke?
You can schedule an installation appointment by calling (800) 831-3299 or filling out the online form on their website, with same-day installations possibly available.
What do I need to bring to my Ignition Interlock Device installation appointment?
Bring a valid photo ID, proof of residence, and any documents relevant to your case. A Program Advisor will notify you if additional paperwork is required.
Does Smart Start Ignition Interlock provide devices compatible with electric or hybrid vehicles?
Yes, their Ignition Interlock Devices can be installed on most vehicles, including many electric and hybrid cars, with expert technicians handling installations.
What payment options are accepted at the Smart Start Roanoke location?
They accept major credit cards including Visa and Mastercard.
Is there an online service option available for Smart Start Ignition Interlock customers?
Yes, their online services are available 24/7 every day of the week for customer support and scheduling.
What nearby places can I visit before or after my appointment at Smart Start Ignition Interlock in Downtown Roanoke?
Nearby you can visit The Park Dance Club for entertainment, Kitty City Cat Cafe for a relaxing break with cats, or explore Blue Ridge Indie Market for local arts and crafts.
Are there any nearby gyms located close to Smart Start Ignition Interlock in Roanoke?
Yes, gyms like Ving Tsun Kung Fu, FGN Fitness, and The Noke Training LLC are nearby and can be convenient for customers interested in fitness activities before or after their visit.
How can nearby transportation services help me get to Smart Start Ignition Interlock at 633 Salem Avenue SW?
Executive Town Car & Limousine Service operates nearby, offering convenient transportation options that can assist customers in reaching the Smart Start location comfortably.
Does Smart Start Ignition Interlock offer same-day installation services?
Yes, same-day installation is available, making the Ignition Interlock Device experience quick and low stress for customers in the Roanoke area.