Brand Certified
Skyline Hearth and Fire
5.0(426 reviews)
Certified by Skyline Hearth and Fire • Mar 01, 2026
Business Details
1619 Shenandoah Avenue NW, Roanoke, VA
24017, United States
Certified by Skyline Hearth and Fire • Mar 01, 2026
(540) 216-5239
Certified by Skyline Hearth and Fire • Mar 01, 2026
https://www.skylinehearth.com/
Certified by Skyline Hearth and Fire • Mar 01, 2026
About
Certified by Skyline Hearth and Fire • Mar 01, 2026
Fireplace StoreChimney Sweep
Skyline Hearth and Fire provides fireplace sales, installation, remodel, chimney sweeps, services, and more to the Roanoke, VA area.
Location
Certified by Skyline Hearth and Fire • Mar 01, 2026
Hours
Certified by Skyline Hearth and Fire • Mar 01, 2026
Reviews
5.0
426 reviews
5 stars
417
4 stars5
3 stars2
2 stars0
1 star2
What are people saying?
AI-generated from recent customer reviews
Knowledgeable Staff
Technicians are consistently described as knowledgeable, professional, and informative, providing thorough explanations and guidance to customers.
Customer Service
Many reviews highlight excellent customer service, with technicians being friendly, courteous, and responsive to customer needs.
Timeliness
Customers appreciate the punctuality of technicians, who arrive as scheduled and complete work efficiently.
Quality Work
Overall, customers express satisfaction with the quality of work performed, including installations and maintenance of gas fireplaces.
Communication Issues
Some customers reported difficulties with communication, particularly regarding follow-up and scheduling.
- KKKathyFeb 25, 20265.0Trey was very knowledgeable and detail oriented. My gas log fireplace was an older model and Trey took his time and did an excellent job servicing it. I highly recommend Trey and Skyline Hearth and Fire.
- BSBob SowderFeb 23, 20265.0From showroom sales to installation, Skyline Hearth and Fire has been fabulous to work with. Great communication and many good choices to consider in the showroom. 5 stars all the way!
- MHMarty HamFeb 19, 20265.0Technician arrived as scheduled. He was very courteous, thorough and professional. Fireplace is now working perfectly. Will definitely use Skyline for future needs.
- DCDeb CocraneFeb 19, 20265.0Trey was very knowledgeable and informative. He patiently explained everything that he was doing. My husband and I were totally satisfied with his visit to our home. We feel that our fireplace is very safe and clean after his maintenance work. We highly recommend him and this company!
- JWJames WFeb 16, 20265.0Great, friendly, and informative service. The technician, Trey, came in got right work checking two fireplaces that we had never used after moving in. Got both cleaned up and working quickly and took the time to explain how to use each one probably. He was great and I will definitely be using Skyline again.
Frequently Asked Questions About Skyline Hearth and Fire
What types of fireplaces do you offer?
Skyline Hearth and Fire specializes in a variety of fireplace types, including gas, wood, pellet, and electric models. We provide options to suit different preferences, from the traditional warmth of wood-burning fireplaces to the convenience of gas, the efficiency of pellet stoves, and the simplicity of electric units. Our services encompass sales, installation, and maintenance for all fireplace types and related hearth products.
How do I know which fireplace is right for my home?
Selecting the appropriate fireplace depends on several factors, such as your home's layout, heating requirements, financial considerations, and personal preferences. Gas fireplaces offer efficiency and low maintenance, wood fireplaces provide a classic ambiance, pellet stoves are environmentally friendly and cost-effective, while electric fireplaces offer versatility and easy installation. For expert guidance in making this decision, we invite you to visit our showroom or contact us directly.
Can you install a fireplace in a home that doesn't currently have one?
Absolutely. Our expertise extends to both new fireplace installations and retrofits. For homes without existing fireplaces, we can discuss various options including vented and vent-free systems, necessary electrical or gas line requirements, and design choices to enhance your living space. Our comprehensive service covers everything from initial design consultation to professional installation.
What are the benefits of upgrading my current fireplace?
Upgrading your fireplace can yield improvements in efficiency, safety, and aesthetics. Modern models offer enhanced energy efficiency, potentially reducing heating costs, and incorporate advanced safety features. Newer options, such as electric fireplaces, can significantly transform your living area, enhancing both comfort and property value. We can assist you in exploring upgrade options tailored to your specific requirements.
How long does a fireplace installation take?
Installation duration varies based on the fireplace type and project complexity. As a general guideline: electric and gas fireplaces typically require one day for installation. Wood and pellet stoves may take one to three days, depending on venting and masonry work needed. Custom-built fireplace projects can extend from several days to a few weeks, contingent on design and construction requirements.
Do you offer chimney inspections and cleanings?
Indeed, we do. Regular chimney inspections and cleanings are crucial for fireplace safety and efficiency. Our professional team conducts thorough inspections and maintenance to prevent chimney fires and carbon monoxide accumulation. EPA research suggests that up to 70% of chimney smoke can re-enter your home and neighboring residences, underscoring the importance of regular maintenance. We recommend annual inspections for all fireplace types to ensure optimal performance and safety.
What should I do if my gas fireplace won't ignite?
If your gas fireplace fails to ignite, try these steps: verify that the gas valve is open, ensure the pilot light is lit (if applicable), replace batteries in the remote or wall switch, and check that the thermostat or wall switch is functioning correctly. If these measures don't resolve the issue, please contact us for professional service. Our team offers comprehensive fireplace diagnostics and repairs to ensure your system operates safely and efficiently.
Do you service fireplaces that you didn't install?
Yes, we provide maintenance, repairs, and troubleshooting services for all fireplace brands and models, regardless of whether we installed them or not. If you're experiencing performance issues, need cleaning, or want an inspection for peace of mind, our experienced technicians are available to assist you.
Are gas fireplaces safe to use?
When properly installed and maintained, modern gas fireplaces are indeed safe. They come equipped with safety features such as oxygen depletion sensors, automatic shut-off valves, and glass safety barriers to prevent accidents. To ensure continued safe operation, regular inspections and proper ventilation are essential. We offer comprehensive safety checks and maintenance services to address any concerns you may have.
How can I make my fireplace more energy-efficient?
Several strategies can enhance your fireplace's efficiency and heat output: consider upgrading to a high-efficiency fireplace insert, install glass doors to minimize heat loss, add a blower or fan system for improved heat distribution, ensure your chimney is properly sealed and draft-free, and schedule regular maintenance to maintain peak performance. We can assist you in identifying the most suitable energy-saving solutions for your specific fireplace needs.
Brand Certified Facts from Skyline Hearth and Fire
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Certified March 01, 2026Yext Knowledge Graph
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