Plato's Closet

3.8
710 reviews

About

Resale Stores
Chain retailer buying & selling trendy secondhand clothing for teens & young adults.

Location

Plato's Closet
4086 Electric Road, Roanoke, VA
24018, United States

Hours

Reviews

3.8
710 reviews
5 stars
337
4 stars
161
3 stars
73
2 stars
33
1 star
106

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff behavior is mixed; some customers report rudeness and unprofessionalism, while others praise the friendliness and helpfulness of employees.

Selection and Quality

The store offers a large selection of clothing, but many customers express disappointment with the quality and condition of items, noting that many are outdated or damaged.

Selling Experience

Customers frequently report dissatisfaction with the selling process, citing low offers for items and inconsistency in what is accepted.

Pricing

While some customers appreciate the affordable prices, others feel that items are overpriced for second-hand goods.
  • LD
    Life with Big Darren.
    5 days ago
    1.0
    Soon as I walk in, I get attitude from the intake person to drop off, I took brand new footwear name brand, that was never used brand new in a box they gonna offer me three and four dollars for brand new footwear I said Absolutely not I will need my belongings back and the box that it came in, I will never waste my time going in there again just lost the customer for sure it’s really no need for the attitude. If u didn’t wanna come to work, you should’ve stayed at home. If you don’t wanna deal with people don’t get a job where you dealing with people and honestly, this is not the first time this have happened. Y’all need to hire people with better attitudes honestly, the bitter attitude people that work there they’re running your customers away!
  • KD
    Kathleen Dooley-Wolfe
    Dec 10, 2025
    4.0
    Great selection. Staff was nice but not very friendly
  • NA
    Noor Aboulhosn
    Dec 6, 2025
    1.0
    I had a really disappointing and unprofessional experience. I dropped off my clothes for evaluation and when I came back to pick them up, the store had closed earlier than their posted hours with no message, no call, no email, and no notification of any kind. Because of their unexpected early closure, I was unable to retrieve my belongings before traveling for the holidays. I contacted the store, explained the situation, and asked for a reasonable solution. The manager and her staff were surprisingly rude and dismissive, even though the issue was caused by the store closing earlier than their posted hours. Instead of trying to help, the very first response I got was: “Unfortunately your stuff is going to donations.” This was careless, inconvenient, and shows a complete lack of accountability and customer service. I would strongly recommend double-checking everything with this location if you choose to bring items in, because their mistakes become your problem.
  • AT
    Amanda Torres-Miller
    Nov 24, 2025
    1.0
    3 day grace period is a lie. I brought stuff in late Saturday they put it on a gift card yesterday and said they can’t give me cash for my items now … they’re violating their own policy
  • GW
    Garry Wright
    Oct 29, 2025
    4.0
    My wife Marjorie likes to buy Vera Bradley products there. She has found very good ones there