Short Pump Town Center

4.5
10531 reviews

About

Shopping Mall
Short Pump Town Center is an open-air premier shopping mall in the Richmond, Virginia area. The center offers some of the best shopping in Richmond, VA. If you’re looking for a wide array of restaurants and shopping in Richmond, VA, Short Pump Town Center is the place to be.

Location

Short Pump Town Center
11800 West Broad Street, Richmond, VA
23233, United States

Hours

Reviews

4.5
10,531 reviews
5 stars
6,998
4 stars
2,575
3 stars
638
2 stars
144
1 star
176

What are people saying?

AI-generated from recent customer reviews

Atmosphere

The mall is praised for its beautiful outdoor design, landscaping, and family-friendly environment.

Variety of Stores

Customers appreciate the wide range of shops available, though some desire more popular brands.

Cleanliness

Most reviews highlight the cleanliness of the mall, although there are occasional complaints about restrooms.

Accessibility

While many find the mall easily accessible, some customers report issues with parking and navigating the area.

Dining Options

The mall offers a good selection of restaurants and food options, contributing to a positive shopping experience.
  • DM
    David Martin
    Nov 17, 2025
    4.0
    Somewhat a busy place best times to go is early afternoon on a weekday traffic on the weekend is brutal and parking is a nightmare on the weekend too.
  • MM
    Michael
    Nov 16, 2025
    1.0
    Parking lots are poorly designed and conducive to entitled drivers speeding and cutting off pedestrians. Security does nothing about weirdo peddlers and creeps aggressively attempting to engage people in conversation. If you are interested in seeing the worst of humanity this is the place to be.
  • ME
    M E
    Nov 16, 2025
    2.0
    Nice stores but the stone tiles on the second floor in particular are loose and I watch a women trip and hurt herself and a tile that was jutting upward. Don’t be cheap when customers spend their hard earned money here! Lay the tiles solidly so folks don’t get hurt!
  • MM
    Mary
    Nov 15, 2025
    5.0
    Great outdoor mall in Richmond city area. People come here to shop, hang out, pokemon go, socialize their pets, let their kids play, take pics, etc. It's really a community area. Traffic around this area is busy and annoying, but thats just usual big mall traffic.
  • MC
    Mike Cannizzaro
    Nov 13, 2025
    2.0
    None of the escalators worked anywhere.You end up chasing 12 go around, go around and go around and go around and then you finally find one that's not an escalator so what's the point.This was a heyday back in the day was nice full of rich white people.It ain't that way, no more.It's broke down, wore out.The stones move around as you're walking on them.Terrible for a contractor's perspective

Frequently Asked Questions About Short Pump Town Center

What is Short Pump Town Center?

Short Pump Town Center is an open-air premier shopping mall located in Richmond, Virginia, offering a variety of shopping and dining options.

Where is Short Pump Town Center located?

It is located at 11800 West Broad Street, Richmond, VA 23233, USA.