Business Details
About
Clothing StoreSportswear StoreMen's Clothing StoreWomen's Clothing StoreChildren's Clothing StoreShoe StoreCamping StoreClimbing Gear & EquipmentFishing StoreLuggage Store
Location
Hours
Reviews
4.5
419 reviews
5 stars
273
4 stars
94
3 stars
33
2 stars
10
1 star
9
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being helpful, friendly, and going above and beyond to assist with issues and inquiries.
Store Cleanliness
The store is frequently described as clean, organized, and well-maintained, contributing to a pleasant shopping experience.
Product Quality
Many reviews highlight the high quality of the products offered, although some customers noted that prices can be on the higher side.
Staff Knowledge
Several customers appreciated the staff's knowledge about products, which enhanced their shopping experience.
Mixed Weekend Experience
While weekday visits were generally positive, some customers reported less satisfactory service during weekends due to younger staff being less attentive.
- MCMike CaseyOct 5, 20255.010/4/25 I had a problem with a piece of clothing i had purchased. Elizabeth educated me on how the clothing and its layering are supposed to function, and thus why I experienced it. Elizabeth then helped resolve my issue. This was my 2nd purchase at the store this year, and all associates have been great to work with. Thank you for the great customer service.
- SGSusan GilsdorfSep 18, 20254.0This is a very nice store. Usually very well stocked. My only advice is to go during the weekdays. I have had much better experiences, with more attentive salespeople during those times. Weekend staff seems to be predominantly “school-age” (HS, college) persons who are more interested in their phones than they are in helping the customers.
- PCPete CrockettSep 10, 20255.0This location always has a great variety and selection. We came in today with a rather unique problem that a clothes dryer caused with a jacket I’d had for a while. The gentleman at the register was very kind in listening and seeing what he could do. He even went as far as to grab another staff member from the back to see if she might be able to help us. Alisa checked their receipt record to see if the jacket was still in warranty and when it wasn’t, she came up with a very unique solution so that I was ultimately able to walk out of the store with a usable jacket. The fact that she took the time to do this and was supported by fellow employees reflects the amazing customer service at this location. Thank you, Alisa and staff!!
- WCWarrick CoutureAug 21, 20255.0One of the best places to buy winter clothing. I went yesterday, and the choices were very great. The staff were very helpful, and the products I bought (a jacket and a sweater) were very comfortable. If you ask me, if you choose to shop there, it's worth it.
- WWWhitewatersarahJul 5, 20255.0Excellent customer service. The store was very clean. My mother found two bathing suits that she was extremely happy with.
Frequently Asked Questions About L.L.Bean
What are the store hours for L.L.Bean in Richmond, VA?
L.L.Bean in Richmond is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 6:00 PM.
Does L.L.Bean Richmond offer in-store pickup?
Yes, L.L.Bean Richmond offers in-store pickup for your convenience.
What types of products can I find at L.L.Bean Richmond?
You can find a wide selection of outdoor gear, clothing for men, women, and children, camping supplies, climbing equipment, fishing gear, shoes, and luggage.
Where is L.L.Bean Richmond located?
L.L.Bean Richmond is located at 11800 West Broad Street, Richmond, VA 23233, USA.
Can I shop in-store at L.L.Bean Richmond?
Yes, L.L.Bean Richmond has in-store shopping available.
Are there nearby places to visit after shopping at L.L.Bean Richmond?
Yes, nearby you can visit the Funny Bone Comedy Club for entertainment and dining, or stop by Godiva Chocolatier for some delicious chocolates.
What other clothing stores are near L.L.Bean Richmond?
Nearby clothing stores include Banana Republic, Buckle, Madewell, and Chico's, offering a variety of styles for men, women, and children.
Are there any coffee shops close to L.L.Bean Richmond?
Yes, Starbucks is located nearby, making it convenient to grab a coffee before or after shopping at L.L.Bean.
Does L.L.Bean Richmond have a social media presence?
Yes, you can follow L.L.Bean Richmond on Facebook at https://www.facebook.com/683140265162896 and on Twitter under the handle @llbeanshortpump.
Is there a website where I can shop L.L.Bean products online?
Yes, you can shop L.L.Bean products online at https://www.llbean.com/llb/shop/515733.