L.L.Bean

4.5
419 reviews

About

Clothing StoreSportswear StoreMen's Clothing StoreWomen's Clothing StoreChildren's Clothing StoreShoe StoreCamping StoreClimbing Gear & EquipmentFishing StoreLuggage Store

Location

L.L.Bean
11800 West Broad Street, Richmond, VA
23233, United States

Hours

Reviews

4.5
419 reviews
5 stars
273
4 stars
94
3 stars
33
2 stars
10
1 star
9

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being helpful, friendly, and going above and beyond to assist with issues and inquiries.

Store Cleanliness

The store is frequently described as clean, organized, and well-maintained, contributing to a pleasant shopping experience.

Product Quality

Many reviews highlight the high quality of the products offered, although some customers noted that prices can be on the higher side.

Staff Knowledge

Several customers appreciated the staff's knowledge about products, which enhanced their shopping experience.

Mixed Weekend Experience

While weekday visits were generally positive, some customers reported less satisfactory service during weekends due to younger staff being less attentive.
  • MC
    Mike Casey
    Oct 5, 2025
    5.0
    10/4/25 I had a problem with a piece of clothing i had purchased. Elizabeth educated me on how the clothing and its layering are supposed to function, and thus why I experienced it. Elizabeth then helped resolve my issue. This was my 2nd purchase at the store this year, and all associates have been great to work with. Thank you for the great customer service.
  • SG
    Susan Gilsdorf
    Sep 18, 2025
    4.0
    This is a very nice store. Usually very well stocked. My only advice is to go during the weekdays. I have had much better experiences, with more attentive salespeople during those times. Weekend staff seems to be predominantly “school-age” (HS, college) persons who are more interested in their phones than they are in helping the customers.
  • PC
    Pete Crockett
    Sep 10, 2025
    5.0
    This location always has a great variety and selection. We came in today with a rather unique problem that a clothes dryer caused with a jacket I’d had for a while. The gentleman at the register was very kind in listening and seeing what he could do. He even went as far as to grab another staff member from the back to see if she might be able to help us. Alisa checked their receipt record to see if the jacket was still in warranty and when it wasn’t, she came up with a very unique solution so that I was ultimately able to walk out of the store with a usable jacket. The fact that she took the time to do this and was supported by fellow employees reflects the amazing customer service at this location. Thank you, Alisa and staff!!
  • WC
    Warrick Couture
    Aug 21, 2025
    5.0
    One of the best places to buy winter clothing. I went yesterday, and the choices were very great. The staff were very helpful, and the products I bought (a jacket and a sweater) were very comfortable. If you ask me, if you choose to shop there, it's worth it.
  • WW
    Whitewatersarah
    Jul 5, 2025
    5.0
    Excellent customer service. The store was very clean. My mother found two bathing suits that she was extremely happy with.

Frequently Asked Questions About L.L.Bean

What are the store hours for L.L.Bean in Richmond, VA?

L.L.Bean in Richmond is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 6:00 PM.

Does L.L.Bean Richmond offer in-store pickup?

Yes, L.L.Bean Richmond offers in-store pickup for your convenience.