Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Richmond, VA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,130 reviews
5 stars
599
4 stars
282
3 stars
131
2 stars
52
1 star
66
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were reported as rude or unprofessional.
Store Organization
Customers noted issues with store organization, including messy displays and lack of stock in certain departments.
Checkout Experience
Many reviews highlighted long wait times at checkout, with insufficient cashiers leading to frustration among customers.
Product Selection
The selection of merchandise received mixed reviews, with some customers appreciating the variety while others found it lacking, particularly in specific sizes.
- BBBrandon BatesJan 3, 20265.0Every time I go it's an amazing experience I love going to my White oak shopping center Henrico county Virginia JCPenney's. On the employees there named Marsha is the most helpful employee they have there she goes above and beyond every single time.
- CSchristopher smithDec 23, 20255.0I called every jc penny from Norfolk to Chesapeake to colonial heights and this location was the only fine jewelry dept that's answered my calls in the past 4hrs the lady was super nice and helpful.
- EQErika Lynn QuinnDec 15, 20255.0This store is always well stocked! Reasonable prices!
- SSStarlynDec 10, 20251.0I don’t want to embarrass anyone So I won’t say their name but the stylist in the hair salon did an awful job and did not have proper training or etiquette.
- LLLeslieDec 9, 20255.0Excellent customer service!
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Richmond, VA?
JCPenney offers a wide range of products including kids’, men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products like skincare and makeup.
What are the operating hours of JCPenney in Richmond?
JCPenney is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney in Richmond offer curbside pickup?
Yes, this JCPenney location provides curbside pickup as well as in-store shopping options.
What payment methods are accepted at the Richmond JCPenney store?
The store accepts American Express, Check, Discover, Mastercard, and Visa.
Is the JCPenney store in Richmond wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
Are there any beauty-related stores near JCPenney in Richmond?
Yes, Sephora inside JCPenney offers a variety of beauty and spa products and services right within the store.
What home improvement stores are nearby JCPenney in Richmond?
Nearby, you'll find Lowe's ProServices and Lowe's Home Improvement, which provide building supplies, hardware, gardening, and home improvement services.
If I’m shopping at JCPenney, where can I find pet supplies nearby?
PetSmart, a pet store and grooming service, is close by and can be a convenient stop for pet needs after shopping at JCPenney.
Can I easily visit other clothing stores near the Richmond JCPenney?
Yes, there are several nearby clothing stores such as Rainbow Shops, Burlington, K & G Fashion Superstore Richmond, Cato Fashions, and rue21 that you might want to check out.
Is there parking available at the JCPenney location in Richmond?
While the profile doesn't specify parking availability, the store is located at Shops at White Oak Village, which typically offers parking for customers.