Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Richmond, VA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,123 reviews
5 stars
594
4 stars
282
3 stars
131
2 stars
52
1 star
64
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some staff were praised for their helpfulness while others were reported as rude or unprofessional.
Store Organization
Customers noted issues with store organization, including messy displays and lack of stock in certain areas.
Checkout Experience
Long wait times at checkout were frequently mentioned, with many customers expressing frustration over slow service and insufficient cashiers.
Product Selection
While some customers appreciated the variety and sales, others felt the selection was lacking, particularly in specific departments.
Staff Availability
Several reviews highlighted a lack of staff on the sales floor, making it difficult for customers to find assistance.
- APAmy PoythressOct 13, 20255.0Iyanna, manager at store #1140 in Richmond, VA, gave exceptional service on 2 recent visits to the store (10/10/25 & 10/11/25). She was very professional and courteous, assisted me with a return and an in-store re-purchase for correct size. Her level of customer service is five stars - I will return to the store for in-store purchases just because of how great she was!
- CSChrista SouliaAug 31, 20251.0Corporate needs to check out this location. 20mins in line and still haven't gotten to the register.
- CMCharlene MartinAug 21, 20253.0Went in to look at Watches ⌚. Need a new one, but has to be Waterproof. When I come home from work hands and arms need to be scrubbed, Watch ⌚ included. They had some nice watches but I am not sure I want to wear them for they daily beating I would give it working.
- JBJim BecknerJul 29, 20254.0Great store with a good selection of merchandise. Very reasonable prices with good sales. Would have given a five star but no sales clerks to be found anywhere.
- RFRay FilaskyJul 27, 20255.0Helpful staff and we'll merchandised.
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Richmond, VA?
JCPenney offers a wide range of products including kids’, men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products like skincare and makeup.
What are the operating hours of JCPenney in Richmond?
JCPenney is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney in Richmond offer curbside pickup?
Yes, this JCPenney location provides curbside pickup as well as in-store shopping options.
What payment methods are accepted at the Richmond JCPenney store?
The store accepts American Express, Check, Discover, Mastercard, and Visa.
Is the JCPenney store in Richmond wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
Are there any beauty-related stores near JCPenney in Richmond?
Yes, Sephora inside JCPenney offers a variety of beauty and spa products and services right within the store.
What home improvement stores are nearby JCPenney in Richmond?
Nearby, you'll find Lowe's ProServices and Lowe's Home Improvement, which provide building supplies, hardware, gardening, and home improvement services.
If I’m shopping at JCPenney, where can I find pet supplies nearby?
PetSmart, a pet store and grooming service, is close by and can be a convenient stop for pet needs after shopping at JCPenney.
Can I easily visit other clothing stores near the Richmond JCPenney?
Yes, there are several nearby clothing stores such as Rainbow Shops, Burlington, K & G Fashion Superstore Richmond, Cato Fashions, and rue21 that you might want to check out.
Is there parking available at the JCPenney location in Richmond?
While the profile doesn't specify parking availability, the store is located at Shops at White Oak Village, which typically offers parking for customers.